Toll-Free Number: (855) 617-4206
Restaurants: 4 Valet Parking: Free
Buffets: B- $18.99 (Sunday) L-$13.99/$18.99 (Sunday)
D- $19.99/$29.99 (Friday)/$27.99 (Saturday)
Casino Size: 120,317 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Three Card Poker, Four Card poker, Let it Ride, Casino War, Poker, Sic Bo, Mini-Baccarat, Big 6 Wheel, Pai Gow Poker, Ultimate Texas Hold 'Em, Mississippi Stud
Overnight RV Parking: Free/RV Dump: No
Special Features: Buffet is Closed Monday and Tuesday.
Hollywood Casino ColumbusHot
Toll-Free Number: (855) 617-4206
LOW SLOT PAY OUTS
Do not go! Slot paybacks set to the minimum allow
I can tell you that I'm often disappointed when I leave the casino but tonight took the cake! First of all, let me say that we frequent the place about 3x's a week since they opened and return so often because we like to gamble and there really isn't another option...other than Scioto Downs which doesn't have table games and is too far from our home. The customer service is horrible! I really try and stay away from any of the staff because if I interact with 2, one will be rude! I've never had a single night where I've had all pleasant interactions with the staff and like I said, I really try to avoid them!
We mainly play the slots because we've met some nice people who we enjoy playing with but the slot machine selection is terrible! There are really only a few decent games and the rest are just filler! I'm thinking they must come in some kind of package because I don't believe anyone would ever pick most of the games they have. The row of machines we usually play on have 4 machines and all but one have blown speakers and they've been blown for months! I won't say how much we spend but my husband and myself are both V.I.P.'s and the our losses from this week alone would more than cover the cost of the machines repair! A machine behind ours and one in front also have blown speakers and its very irritating to say the least! Most of the games have difficult to press buttons and they are also grimy like they rarely get wiped down.
Tonight, the ladies' room by the buffet had to be the grossest bathroom I've ever been in and I'm a sports fan and have had to endure many an outhouse. I won't try to describe the smell but I will tell you I couldn't stop gagging! The floor was nasty and the soap was empty and the towel dispenser was broken and only giving out tiny pieces of paper....but that's how they were all working!
On the way out we stopped at the Zen Noodle to get some food with our comp. I wanted the chicken with broccoli but I was told that I could only use cash for that item?!?! What's up with that?? Oh well, we ordered our regular dishes and were given a number to wait. We stood right by the counter and heard every number called. I saw our number up on the menu board so we moved to pick up our food. The manager totally ignored us and kept helping every other person until we finally had to call out that our number was up on the board. We ordered it "dine in" but ours was in a bag. We told her we didn't order carry out...And in a very nasty voice she says " when you don't come when we call your number, we thrown it in a bag!" What the heck? She never called our number! This was a manager too!
I'm so tired of the staff at this establishment! It's obvious that they aren't out to impress anyone because they have no competition! Friendly employees are few and far between! I guess I'm just used to how appreciative they are in Vegas that you are choosing their casino since there are so many other choices. They really don't have to be nice here because what do they care if I don't come back? They don't! But they don't have to be nasty! I have been yelled at far too many times and I'm not a glutton for punishment so I will just save my money for my next Vegas trip!
There was a dealer discrepancy and the floor manager made everyone a winner
They kicked me off the slot machine
I was down $800 and Hollywood kicked me off the slot machine that I was playing for about 6 hours and I still had money to play with Sunday at 7 to 8a.m. They shouldn't be able to do that to people who weren't doing anything wrong.
Not Bad, Not Great
I've stopped in and played a couple of times while passing through town. Clean, respectable, decent overall layout, adequately-trained dealers with a reasonable attitude. Very friendly customer service reps at the player's club. No one particularly unfriendly, which is unusual in a casino this size. The place didn't blow me away, but it didn't antagonize me either, even when I lost money.
What wouldnt holly do?
Wow, Hollywood in Vegas sucked too. Just as bad here. Smelled like MOLD when i first walked in. Sign up for the rewards, told 25 to 1,000 in free slot play, ok. UMM, got 5 dollars and a casino jerk standing behind me like i dont know how to play. BIG PUSH in this casino. Played a poker tournament with a bunch of 6 year olds running around like mama runs the place, and she very well does! Cell phones off while in hand, hey, how about no damn phones at the table? USED to be a respectable game.
Ok atmosphere , crappy service & table games
I was there a little over a week ago, when I arrived the place looked nice & fancy. Being every from California to Vegas & it being near my hometown I figured this would be a cool place to be. I was very wrong, the appearance fooled me & the beer prices were outragous. & the table games are a complete joke, when you win it seems like certain tables actually play agisnt you almost as if they've hired stand ins to play beside you. Overall some staff were helpful such as helping me apply for their players club & explaining benefits, but the rest of them were just plain rude & snotty. If you want to go have fun with some friends & lose some money i'd recommend this place, but if you actually want a chance to win more than you came with go elsewhere. Oh & be prepared to be hassled by the floor & hired stand ins to try to get in your head if you start to win. Like I said the place is very nice, but the way it is managed almost feels like a scam because the odds are so stacked. But it is gambling after all.
I was there a little over a week ago. I made two trips to the casino while staying in Columbus for business. I live in California and I visit Vegas 3 to 4 times per year, so I know casinos. This casino had their slots wound so tight no one could ever possibly win, not even a small amount! I have never seen anything like this. Don't waste your money or time.
It's not Vegas, but it was nice for a short visit
The casino is new but small. Free parking - not like Cleveland's casino. Table games have higher limits. Casino workers were friendly and thoughtful. Free drinks at the slots were no problem. Reminds me of some of the casinos in IL - just the basics. Found a multi-hand spin poker game and did just fine. The guy next to me was complaining he was down $1500. Just remember - It's not Vegas but a nice one day get away.
Worst of the WORST
This casino is worst of the worst. They have no clue how to treat people. Expect to be ripped off in each and every game. Rules: Blackjack can AA can split only once / no double down, No surrender , Plus dealers make mistakes in paying all the time. You have to keep count yourself if you dont want to be ripped off. Craps: Can only do 2x odds bet. All casinos offer at least 3x, at least where I have been. Poker: There are all the professionals working together. I was winning at the game and having a few drinks , all the professionals started ganging up on me. Calling the clock in 5 sec / asking floor to have my chips arranged in other order etc the BS kept going on and on. And they all do this together if someone outside is winning. Worst thing was the idiot dealer also called floor within 5 sec of action coming to me and floor also did not see what was going on and instead got me warned. If you go there to have fun you better go somewhere else. POKER is not where you will have fun since all the grumpy working together. The only time they talk is when they are trying to get on nerves of some outsider. Worst experience of playing poker. And Yeah on table games there are guys watching you all the time. One time a dealer paid me extra 25 bucks and floor came running in 2 mins and asked me to give it back. I wonder they do the same when dealer underpays ....Nope never had anyone running and telling the dealer you did not pay enough....you have to do that yourself. Beers are 4/5 dollars. Waitresses forget your orders sometimes. You have stand in a long queue in the bar. Half the staff just want to take advantage of you. Some waitresses won't even return the change until you ask. If you give $20 bill for a beer especially while playing they will purposely wait there hoping you forget to take change. This has been really the worst customer service ever in a casino. Also half the dealers don't even know the rules of the game they are dealing in ...absolute worst. They have to make that 500 mil invested so all the games are at worst. I have not seen any game which is not completely the worst offering in terms of odds.
ridiculous talbe minimums and payouts
very nicely designed casino with great TV placement to watch sports. Reasonable drink prices as well.
As for gambling, love to play Pai Gow poker. While $25/hand is a little more than you would need to spend in Vegas, the payouts for Fortune Bonus are a total rip-off. For example, most Vegas casinos would pay 400 to 1 for $1 Fortune bonus--5 Aces--Hollywood pays at 300 to 1. That's crap.
$25 minimum at all tables most hours of play during the day is not going to bring the people in............
Unless you need to head to the casino multiple times/week, I'd save my $'s for Vegas, Atlantic City or Windsor.
Adult chucky cheese
From the laughable name to terrible attitudes of the d grade cocktail waitresses.. all the way down to the odd minimum bets.. I don't know where to begin to describe where this casino went wrong.. 1. Brings drinks.. That's easy.. 2. Don't get mad at me for drinking them fast... that's fun.. 3. Get a hotel.. Duh... 4. Possibly sprinkle a decent looking girl or 10 somewhere around the floor. 5. Drop the cocky attitude. This is westside of Columbus not hollyweird.. 6. Chill with the minimum bets.. We get it you spent too much on your giant hard to see projector and now are trying to make it back by over pricing your drinks and under delivering on the food portions. I was so stoked that Columbus had something cool for a change and come to find out they made an overpriced chucky cheese. 4 counts of weak sauce...
i play 3 card with a min hand of 125.00 and max of 250.00 i asked the floor manager (john) about the food perks and he said i may qualify for the barf buffet but if i wanted a steak at the restaraunt i would have to play a min of 1000.00 per hand!! Dealer staff has next to none in experiance, the casino host never even said hi nor did she ever even walk up to any of the poker tables to see if she could make their stay more pleasurable, i play at the grand victoria and you can make a sure bet if you're playing like i do they will show their appreciation, free dinner for your party and even a room for the night, so get with it hollywood and replace the poker room management.
Hollywood Columbus, for the rich
Table games are outrageous! Let it Ride $15 a stack, that's $51 a hand if you play 3-card and bonus. I can play the same game at the Rising Star boat and Mountaineer for $21. I was there a week earlier (on a Friday) and played all day at $5-10. The pit boss had the gall to accuse me of being wrong saying it was never at that rate. Both times their rack never had any red chips. They would pay people off with white and tell us to be patient. Both visits it took forever to get the rack filled. In a half hour, three dealers in row had no idea how to deal or pay the game off. Rising Star patrons never had anything positive to say about the Hollywood riverboat. Since they hosted a WPT event, folks say it went to their head, and they could care less about the "average" player. In an interview with the Dispatch, the head honcho gave the same PC comments. "Our limits are based upon business demand". What's that mean? Oh, Columbus must be a haven for high rollers, rigggghhhtt! $25-50 blackjack minimums? Give me a break. If you have to work for a living and can't afford to visit casinos more than once a month, you won't find much affordable at the Hollywood. I'll stick to the Mountaineer. Those patrons don't have a lot of positive things to say about Columbus or Cleveland casinos, and visitor comments go a long way with me. Not to beat a dead horse, but WV caters to the average player too.
On a side light, we stopped on the way out at a slot or two. In five pulls I hit for $800, then on another for 300 more. Took the grand profit and walked out, probably never to return.
Needs much improvement
The casino at the moment has a lot going against it. First off the table game minimums are too high. The vast majority of times the tables are all either $25 or $50, with a $2000 max bet, and the $50 tables have been mostly empty. Especially the ones on the side of the casino opposite the garage, where dealers were standing bored at half the tables.
The few times they had $15 tables, they were all full with people waiting to sit. The one time I was able to play at a $15 table, they upped the minimum to $25 about 40 minutes later, which emptied the table. To make matters worse the dealers are very inexperienced. Players were constantly correcting the dealers, sometimes to let them know that the player busted. The dealers were also very slow, both in dealing and paying out. Better dealers, would mean faster players and should allow the minimums to be lower.
Next is video poker and slots. The variety seemed pretty good. I go to Vegas quite regularly, and didn't recognize many of the machines here. While the variety is high, the payouts looked to be very tight, I didn't see that many people hitting jackpots. The first week, the number of slot players was pretty high, but now with the exception of the poker machines you might see two players in each isle of 8 machines.
The players club is lame. I did the same amount of gambling over two weekends that I do on a typical 4 day trip to Vegas. In Vegas I would rack up at least half the points needed to get to the 2nd tier of the players club, while at Hollywood I am barely over 10%. At Vegas I would have already been comped $15, and have gotten at least two $25 or $50 free plays, but in Columbus I am sitting at around $0.83, and no free-play, part of this is because the machines stop detecting the player's card during play, which means if you aren't paying attention your bets stop being tracked until you remove and re-insert. The other part is because the points go up a lot slower.
Next is the food. The buffet looks nice, but the food quality has been inconsistent. The first week they kept running out of food, but at least the food was good. Later trips the food has declined, and a few items especially the ribs and Buffalo Wings on the weekend were lukewarm. The lunch price at $13.99 is about the same as casinos outside of Vegas, dinner at $19.99 Sun-Thursday is a bit high, and $24.99 Friday and Saturday is far too high.
The Take-2-Grill is not worth it. Prices weren't too bad, but the food was bland, and it took far too long to get your food. There was only 5 people waiting for food, and it took over 15 minutes to get my food.
Overall the casino would do well of replacing the current management with someone from Vegas, and temporarily moving some experienced dealers from other casinos to Columbus, and move the local dealers to other casinos, until the local dealers get more experience. A few novice dealers are tolerable, but not 80% or more.
Hopefully it improves, but if things stay the same, I'll head for the Casinos in Indiana or West Virginia, for a quick one day excursion, and wait until my Vegas vacations to gamble big.
Lacking a lot
Food and Drink are good, zero hotel or amenities in the direct area, high limit room was the size of a bathroom, had 30 minute wait at cashier at 5am, table games are crowded and non-welcoming they have them all put in by the exits like they were an after thought or something. Roulette had a $25 minimum with only $100 max bet???? which is ok but they would not let you play singles and had you betting $5 per number on the inside which is ridiculous and they were hand stacking the chips after each spin which really slows things down. I was lucky and hit a number inside with $5 on it, the dealer first shorted me $10 then paid me $30 too much when I told him he was shorting me. Remember this was at 2-5am on a Friday, the limit at the big 6 wheel was even $25 bucks and that is unheard of!
Great looking place BUT
$25 min on tables games even at 4 am? come on, i know you just opened, but that's outta control ... this is columbus ohio not a vegas high roller room... variations in slots is nice, but does seem a little tight so far....food was excellent and the place does look amazing ..poker room was really nice and limits on those tables were as expected, but i still can't get over the $25 min on the table games. even craps was $25 with only 2x odds . blackjack $25 min a few $15 mins, but it was for stud games
I hope this place gets better, or I will stick to
Slots are tight as hell, was there for 3 hours didn't see anyone hit anything substantial. I play slots at Scioto Downs, and they are a lot looser.. Here is a hint, whoever loosens their slots and pays out a bit more will eventually get more customers.. the table games limits are set too high, 25 dollar minimum.. really? Staff seem a bit overwhelmed, but I guess that is understandable seeing how they just opened. It is a nice place, but I have to say, I am way disappointed so far with the gambling experience.
Beautiful casino, customer service lacking
I'll start off by saying this casino is very very nice as far as looks and atmosphere go. A lot of glamour and tv's, food, ect. The one problem I did have is that there were about 25 blackjack tables open and every single one had a $25-$50 minimum, three card $45 minimum, roulette $25 minimum. If you are a casual table gambler this may not be the place for you, I know most casinos offer $10 games. Slot machines are great. Pit bosses and dealers are not so friendly. The are short with you and half the time won't even swipe your players card. I asked the pit boss if he swiped my card and he just walked away, I then asked the dealer who said he didn't know in a rude manner and then ignored me. I am in my mid 20's and look young, I was harassed to show my ID every 5 minutes even though I had a hand stamp, I can understand this to an extent but I have been to dozens of other casinos and never have this problem. The staff could be way more friendly and helpful. The players club is okay, takes a lot of points to get any real perks, as far as promotions there haven't really been any so far. Like I said the casino is beautiful and definitely worth checking out, make sure you brings at least $300-$400 if you are going to play table games.
A nice casino having all facility. Really feel like heaven while having a party in it.
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