Hollywood Casino Toledo Hot
Toll-Free Number: (877) 777-9579
Valet Parking: $5
Buffets: L-$15.99 D- $21.99/$29.99 (Fri/Sat)
Casino Size: 125,000 square feet
Other games: Slots, Video Poker, Blackjack, Craps, Roulette, Mini-Baccarat, Poker, Big 6 Wheel, Four Card Poker, Mississippi Stud
Malfunction Voids all Pays and Plays
Epic Buffet is great, especially the $15.99 Sunday Brunch from 11am-4pm EST. However, the slots are deceiving with payouts. Table game minimums are way too high. If you hit on a pay line like I did on Sunday, September 14 at 6:15pm (three red 7's on center pay line for 100 credits on a 25cent slot), management says there is nothing they can do. They don't take care of you like MGM does in Detroit. Horrible Customer Service. I do not recommend this casino.
Very nice casino....very clean and kept up constantly. Slot and video poker machines are sparkling clean . The casino is appealing to the eye as well. I have dined at 3 of 4 restaurants and the food was great. Have not been to Final Cut yet. I was hoping to get a little comp from my host to take my wife there , but when I asked to speak to a host, I was told I did not have one. I have been at the exec producer level for 6 months and according to their website, I should be assigned to one for earning this level. I complained and filled out the comment card 2 weeks ago , but still no contact from anyone. The floor attendants are great, as well as are the people working the counter at Player Services, but I just think management doesn't have a clue , otherwise I would rate customer service higher.. This host thing should be resolved as I run a lot of coin through. If they don't get it resolved, it will be time to start traveling back to my old haunts in Michigan & Canada . Players Club is also very chintzy.
Table minimums are too high, and the comps are way too few!!!!
Bad Comp Policy
Worst comp experience EVER. 2- nights ago my wife and I spent out of pocket in excess 1K and wound up with appro:3.00 in food comps. Anywhere else we would have at least 3-4 buffet comps. They wonder why they are losing money! The place is always empty or at best moderate traffic on a Friday/Saturday night. They don't understand basic customer satisfaction. Sad as I love the bldg and location. Today however we are driving to Detroit appro: 70 miles away. There we will at least get fed while there losing money.
I've been to the beautiful Hollywood Casino in Toledo to play slots 5 times since the opening & have not ever left a winner, but this last trip did me in. My husband & I stopped after visiting Franklin Park Mall & only wanted to stay an hour or two. I found a .25 machine that was actually paying off & then went cold so decided to pull my voucher. However, it didn't come out, so I hit service button & waited at least 15 minutes before anyone showed up. Their service guy told me he couldn't cash voucher due to needing validating so he called a manager over & they said they would return with my money. I stood there & waited over 30 min. to come back. They finally did, but offered no reason, & absolutely no compensation, not even a drink, free play, nothing for my inconvenience. I was not happy at this point & had watched someone hit on same machine making matters worse. I tried to talk to a floor boss, but again offered barely a weak apology.... Word of mouth will hurt tremendously if they continue treating customers this way. I'm from a small town & know a lot of people who gamble. I have a much higher opinion of Horseshoe, Windsor, & other Harrah's properties now, who have looser slots, decent comps, free hotel nights, & good customer service to back it!!
Long way to go to be competitive
I live less than a mile from the casino and I LOVE casinos, but this one is off to a really slow start. The food is overpriced for the area ($58 steak)as are the drinks ($4.27 domestic beer, $9.50 daquiri), the comp program isn't really worth having your every move tracked since you're not going to get a free meal or hotel room, and the slots started out pretty tight. They seem to loosen up every once in a while, but I think they are aiming for pooling the money into more large jackpots (for publicity) than spreading the winning around to more people with smaller payouts. This equals more losing.
My suggestions are a dance club or louder music or slot tournaments or SOMETHING to liven this place up. Drink specials/happy hours would help to keep people in there drinking and gambling instead of having them for the local bars 1/3 mile away to get $1.50 beers.
To be competitive with the FUN Michigan casinos that have plenty of entertainment, hotels, and cheaper drinks, Hollywood is really going to have to step up their game!
Hollywood Casino Toledo
I'm going to try and give the most honest opinion I can. I know most people review it based only on if they won or lost. I have probably been there 6 times now, and have walked away a winner 5 of the 7. This is only playing slots. Table minimums are usually too high for my taste, but I also am use to playing in Vegas. I like the design of the place as it feels very open and spacious. One thing most of the Detroit casinos lack in my opinion. As a non smoker I enjoy a casino that is not full of smoke. The casino isn't too small or too big so it's easy to navigate around and find other people. The slots are all brand new (no older one's at all!) and they have a lot of the same slots. Not a very big selection in my opinion. Pretty disappointing as there are several machines I like that are only a few years old. Even though I have walked out a winner the majority of the times I do feel the slots are tighter than most other places I have visited. Especially compared to Vegas, but didn't feel it was a huge difference over most Michigan casinos. I have just been lucky and have had some decent hits that let me leave a winner from Toledo. I wish it felt like I could play longer with my money though. I certainly can understand where people are coming from with that complaint. So far I have thought the customer service has been great. Everyone has been friendly and polite (something that is lacking at Detroit casinos). I'm not a big fan of their comp system either. No sign up offers, and slow at earning comps. I do agree that so far many of the Michigan casinos have better comp systems. I only drink pop while at casinos and have found at least 3 self serve pop machines on the floor, and usually no lines. The food leaves a lot to be desired. The sports bar has a very limited selection. The buffet is priced around the same as most Michigan casinos. Wasn't a fan of what was served at the buffet. The grill has decent prices, but a pretty limited menu. No food court at all. I have not been to the steak house so can't say much about it either way. I don't like how the ticket machines/bill breakers only take $50 and $100 bills. Will not break $20's. Given a rating out of 5 I would probably rate the casino a 2 or 2.5 While it's brand new, the slots all work, it's not crowded, easy to get into to and park, and the customer service is great, I believe the high table minimums all the time, slot selection and pay backs are all big enough downfalls to hurt this place. Good luck to all that go.
All my ones i did not participate in,ive been to toledo twice in one week and have walked away with over 5,000 in their money. Penny slots i never win on,i call them feeders for the casino,i play the 5.00 slots 5ways,have great luck on max. bets on 3dollar also.It used to be 10 yrs. ago quarter slots were the way to go,then dollars,now it seems only 5 dollars i win on.It seems im always better off playing the max,if you can afford it,the machine seem looser with the max. bet.The only gripe i have is waiting 45 minutes for them to pay me a lge.jackpot i won on my first 10 minutes there.
have fun non-drinking, non-tipping, non-smokers
Like most the comments this was our first and last visit to this place. I am a non-smoker, but my wife smokes (hot!) We stopped by to be attacked by the nicotine nazis demanding she extinguish her social-program supporting, over-taxed swag (I say nicotine nazi because Adolf Hitler was the first government official in history to spend public money on anti-smoking campaigns...look it up). I now regret that move. That 50 cent cig provided more enjoyment to this carnival tent disguised as a "casino". After watching decades old bar after bar fold up in Michigan after the adoption of its smoking ban, I always get a kick out of these fun governors who applaud these bans and then never support those ill-fated businesses. And when they do, according to my server, bar tender, and pub owner friends, stay for 5 minutes, fill their rugrats face with chicken strips and pop, leave their 12% tip, and disappear by 9:00...all so a bunch of nanny state ninnys can feel powerful...Ok enough of that rant. This place feels put on, and as stated by others, pays out like c..p! It would have been nice to lose my money while enjoying my $20 cigar i packed to enjoy at the bar, but no such luck. We rebounded by jumping in the car and getting to Greektown Casino in Detroit by 11:00. My wife enjoyed a smoke, I enjoyed a cigar, we won over 80 bucks at the bar on video poker and decided to leave more money with the hotel for a room that night. I then find out today that smokers need not apply, and workers at Hollyweird Casino are actually tested for nicotine?! They are denied employment for engaging in a legal activity, which is taxed to the max. So an industry which promotes people losing their mortgage money, drinking like a village idiot, is going to draw the line on smoking. Really? It took until 2012 but we have finally reached 1984 (as defined by Orwell). Good luck all you healthy buckeyes! I am going to stay in Detroit where you can still gamble like a grown up.
felt like walking into Vegas.
My husband and I went to the casino today. Had some fun. Won a little, lost a little. Slots were neither tight nor loose. We will go back and as for the complaints of 50 dollars for a steak? In Vegas it's 100 dollars and well worth it. It's not a round steak people. It's dry aged for 28 days. We will be going back soon.
Slots Far Too Tight. No Play At All.
Anyone who plays at a casino understands that the house is in the business of making money. I am okay with that. Playing the slots is recreation; no one is forced to do it. However, no business will last long with unsatisfied customers. Without a doubt my first (and last) visit to this casino on June 8 was awful. Within 20 minutes my group of 4 was out of our playing money. Actually we all just stopped because nobody was winning even a paltry amount. They were the tightest slots I've ever encountered, even with maximum bet per play. I did not see anyone winning or even making the bonus rounds. Strangers approached us as we left, repeating the same version of events. Co-workers give me the same story. Time to walk folks. There are better casinos in Michigan.
Waste of time. Better odds up in MI
Hollywood Casino in Toledo has a nice setup but the worst payout I've ever seen. All the machines are very tight. $20 on a penny machine at $.30 a pull will last you 5 minutes if you're lucky, less on higher ones. If you do hit the any free spins on them like the women beside me did, she won a big $.90 from the 25 free spins she won! She had spent almost $400 on those penny machine and was there 1/2 hour and that was the only thing she hit for. I lost $100 in 15 minutes at a penny machine playing the $.30 a pull and never hit anything. We were there on a Tuesday night for about 3 hours and never heard any machines hit. We talked with many others and no could hit anything. I read the reviews before I went so I knew that many had said the machines were tight but I never thought they were this tight. Their players card is useless as well. The comps aren't good for anything but to move to the next card level which doesn't really give you anything but free valet parking Monday - Thursday and discounted on Fri-Sun. Valet parking is $5, so there is no real savings. They don't even give free cash or free food with their players cards. If you are a soda drinker they offer all the coke you can drink, but if you drink coffee or tea you have to hunt down someone or pay $2.25 at the Grill 2 for one. Food prices are very high as well. I checked out the steak house menu and a 10 oz steak will set you back $58 bucks and that is just the steak, side cost extra! So it would cost around $165 - $250.00 just for a couple to have dinner there. If this how they plan on running this casino it will be gone in a year. Toledo is a working mans or womans city with a income for $30,000 to $40,000 a year, not $400,000 to a million a year. I will go back in 6 months if they are still there and give them another shot, but in the mean time the $15 bucks in gas to go MI is worth it at this point. At least they will give me something on my players cards and I know the odds are a lot better and my money will last a lot longer.
Hollywood Casino Toledo ROCKS
Absolutely LOVE the Hollywood Casino Toledo. Forget Detroit and Windsor! This is the new game in town! The Casino is gorgeous well designed, non-smoking is such an asset, it has a hip vibe to it, yet traditional folks will like it as well. The slots were loose. I came home several hundred dollars ahead.
And I cannot say enough good about the staff. Amazing, friendly, helpful, delightful and grateful to have a new job and it shows!
As a seasoned gambler who has been to countless casinos across the country, the rates up their with the best. Make sure you visit soon!
Hollywood Casino, Toledo
Visited the Hollywood Casino, Toledo the Saturday after opening. Went at 9am. Got great parking. The line for players club was long but only took 15 min. to get a card. I had some good hits on the slots. Got to play for a long time with my money. Liked the no smoking. Also liked that they have self serve drink stations (pop,coffee). Buffet had a very large line so we ate at the food court. The Hollywood burger was really good. Price for whole meal, Burger, fries ,Large drink was around $9.00. The casino is very nice inside. Easy to get around. Table games had 25 dollar minimums. Bummer. Maybe due to weekend. I did not play any of them. It got so busy in late afternoon a slot machine was impossible to get on. All of ticket machines started running out of money. Had to cash out at cage. Left at 5:30 pm and the line to come in was very long. We all had a great time and will absolutely go back.
don't waste your time... go to Detroie
OK, if you're a slot machine junkie and enjoy various versions of slot machines too complex to figure out, this is your spot, but if slots are NOT your thing, you'll be disappointed here. I visited the Sunday after opening. The parking lot was full to the third level, so it wasn't real crowded. In about 45 minutes, I heard ONE slot machine pay out. The crowd did not seem to be having much fun... a lot of people wandering around the slots looking for "the one", passing up dozens of new and glitzy machines they had no interest in. The nickle slots had $2 minimums. I came for the tables, which were sparse in comparison to the abundance of slot machines. Though there were not too many tables, many were open. This might have been because of the $25 minimum at every table. The staff at the tables seemed professional and friendly, though we were told by a "floor worker" that we had to get a card to play the slots. We waited in the line for 10 minutes only to be told they took cash (minimum $5, no $1's or smaller taken). The line to sign up for the Player's club looked like a Disney ride during peak season. We never played at the $25 minimum table, and I suspect this was true for many others who were, like us, walking around the space trying to find tables with lower minimums. What I think is most telling is that we left after less than one hour and, amazingly, two other couples we rode up in the elevator with also left at that time. THE BEST PART ABOUT THIS CASINO IS THE NO SMOKING POLICY. I did not see people having fun and celebrating, which was surprising. With other great casinos near by, I don't know why anyone other than a slot machine junkie would choose this place.