JACK Cleveland Casino

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JACK Cleveland Casino

Details

Address
100 Public Square
City
Cleveland
State
Ohio
Zip Code
44113
Country
United States
Phone
(216) 297-4777
Players Club Details
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Note: This casino was formely the Horseshoe Casino Cleveland.

Toll-free Number: (855) 746-3777
Restaurants: 3
Buffet: B- $11.99/$23.99 (Sunday) L- $15.99 D- $25.99/$31.99 (Thursday-Friday)
Casino Size: 96,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Baccarat, Pai Gow Poker, Let it Ride, Three Card Poker, Four Card Poker, Mississippi Stud
Special features: 100x odds on craps. Buffet discount for players club members.

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User reviews

25 reviews

5 stars
 
(0)
 
(6)
 
(8)
 
(5)
 
(6)
Overall rating 
 
2.6
 
2.6  (25)
 
2.2  (19)
 
2.8  (25)
 
2.3  (25)
 
3.0  (25)
 
2.7  (14)
 
2.5  (25)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: April 18, 2017)
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

No/limited service during non peak times

At 830AM, I couldn't get a cup of coffee or anything to drink anywhere in the casino. I placed an order on my machine and waited 30 minutes for a coffee that never arrived. The "Library" club, the bar, and the buffet were all closed so I couldn't get anything to drink there. There was also no host or hostess on duty to assist me until 10AM. So much for a 24 hour operation! Also, the inbound and outbound gates for parking lot were both up on my way in and out. There was no attendant to be seen. This was unusual as there has always been an attendant and the gates are never open like that. I did not like it and it made me feel less secure as they (Jack) were not controlling the ingress and egress of the parking lot. If I ever see the gates up and no attendant, I have decided I will drive right by and not go to the casino.

Was this review helpful to you? 
(Updated: March 25, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Rude Staff, everything broke, NEVER win.

Got kicked out of two sections, because "maintenance" had to be done right that second..meaning switching machines around to lose even more. Second time Big nasty security guard came over and threatened us to get off the machine. We were in the middle of free spins.. Told him that. Stood there with his arms folded acting like we were lying. Customer Service wasn't open, machine to print new cards was broke down, the cashing machines were down. Staff walking around doing nothing to control unruly guests. One lady was screaming I mean screaming you had to hear her on the other side of the room. And hitting the machine. Not worth the trip. Hard Rock MUCH better. 

Was this review helpful to you? 
(Updated: December 11, 2016)
Overall rating 
 
3.2
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

It's better than staying home..

It is a good time out, if you're already miserable then it will be a bad time. I had a good time with my frirnds on many occasions and I am not rich but I am well off for my life style. ..so if you're like me and want to just get out and have a good time in a aesthetically nice environment then come here (I used yo be a pro gambler) and I can say the games aren't the worse in the U.S.A. so, I give it a 90% on my scale and if they improved the food and the dealers customer service then the Jack Casino would be 100% in my book. A good time is ofyen what you make it....enjoy!

Was this review helpful to you? 
(Updated: November 27, 2016)
Overall rating 
 
1.9
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Poor comps

I typically visit the JACK once a week, but this is going to end. Pit bosses are horrible, as they don't enter the exact time you arrive to get the easiest comp of free parking. Granted, I only really play table games, and bankroll every time a minimum of 500. I think the pit bosses adjust the time you're there when you double up on your money. The slots are set at a 85 percent payout, which is the states minimum. I ordered drinks and waited 30 minutes, which was appalling. My visits to this casino are over. I would rather drive to Atlantic City to casinos trying to rebuild than to this casino that doesn't care about the people who visit.

Was this review helpful to you? 
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Slightly better then pull tabs at local VFW

If you can find an open table, your dealer is going to be hit or miss on personality. I've had great ones, very personable and others who should not be dealing with customers at all. Dealers also misdeal and/or can't count. The Players Club is a joke, by far THE WORST rewards program ever. Pit bosses never pay attention and award you what they feel like. You sit at a $25 blackjack table for 2+ hours and receive 6 points, SMH. The Players Club recently sent out a flyer for "Free Jewelry" for 10/22/16. What a joke! We asked an employee where it was they directed us to the Oak Room and then said "we can't give you any details", which we thought was strange. It got stranger, we walk to a very dark room in Tower City and I guess they wanted you to buy jewelry. We felt uncomfortable and left within 30 seconds. Bottomline this place is terrible!

Was this review helpful to you? 
(Updated: September 03, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Jack casino is Bad for Cleveland!!

Number one concern is How is this Dive allowed to use all old Horseshoe Reviews??? Cause all the good reviews are pre Jack??? That should be illegal!! I will tell you I have been going to Horseshoe since it opened in Cleveland in 2012 til May when they left. That my friend is the ultimate experience in Casino Life you will Find none Better!! This place called the Jack is absolutely Horrible!!! I have been going since it opened in May with all there empty promises. There isn't even a book on any comps. Such as trips promised and all this glamorous stuff they promise. I have spent over 100 dollars a day cash here not counting the times I've been there and played a 1000 or even more days I've spent 300-500 playing multiple slots. I have not won much over 100 on 2 or three occasions. I am a k member since the beginning of this escapade with these people who say they are going to better our community!! I would like to start a boycott of this place!! If your reading this and have felt the same things at the Jack downtown Cleveland please Reply and let's get this operation out of our town!! There more abbesses with people trying to scam them all I read about this place is Bad!! I'm there everyday. I here the tone of the underpaid overworked employees I hear all the disgruntled players go in there on any given weekday and you will see the place is Dead. People know When the Gig is up!! If you do manage to win anything there. Please give the slot attendant atleast 5% of your winning as they don't get paid anything other than tips. I will not be returning to the Jack anytime soon unless it's with a group of protestors. Trying to force them out and bringing in some one New!! I could go on and on with all I've seen and pictures I have of the things that happen in there. If your a everyday player at Jack casino Cleveland!! YOU ALREADY KNOW!! CEASERS PLEASE COME BACK!!!! 

Was this review helpful to you? 
(Updated: August 30, 2016)
Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

place has gone soooooo downhill

When it was horseshoe I was a 7* star player for over 2 years.  Was treated fantastic.  Had VIP host, was taken on hosted trips, free play out the wazoo, comps at Mortons, Hyde Park, etc.  ok enough of my old life.  Since it has become JACK OMG has this place gotten awful.  A fraction of the comps even though they "preach" that points come so much faster.  The buffet is leaps and bounds worse than even a local Golden Corral or Ponderosa.  I see no VIP hosts anymore and I am guessing they have been "computered" out.  Atmosphere is awful and seems like nobody is winning on slots.  Not sure if they adjusted their payout % due to the name and Company change.  If and when Hard Rock gets tables this Casino will be done.  Don't know whose idea it was to get rid of the Horseshoe name and brand but whoever it was should have their head examined.  I just go to the out of town Caesars properties now.  

Was this review helpful to you? 
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Anywhere But Here. Trust Me.

Horrible Both Times. I Was literally denied access because they assumed the blonde with us was "intoxicated" ? We were well dressed, not being loud, we were staying at the Ritz Carlton, yet somehow the idiots working the door felt our blonde girlfriend was "drunk". I am an Amex Black Card Holder. Never been so mistreated anywhere. The only thing I can even imagine is that although we were all well dressed, they did not like the blonde's tattoo's on her 1 arm ? I have never been denied access anywhere, these idiots working the door are absolutely clueless or just downright lazy and stupid. Service is slow. The buffet and food situation is awful. Changing the name is useless. The place sucks.

Was this review helpful to you? 
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Disappearing slot games

Upon first opening, there were many slots to choose from, but with the passage of time, this place seems to want to cater to mainly table gamers. The second floor has lost over half of the slots it originally had to table games. From the beginning to present, the slots are extremely tight. The only good thing about Horseshoe is the choice and quality of food available. I can feel the money being sucked out of my pocket as soon as I walk through the doors. I live 20 minutes away so never took advantage of hotel stays in the area, never played the table games----the people playing were too intense for me to want to mingle with them.

Was this review helpful to you? 
(Updated: March 24, 2013)
Overall rating 
 
3.0
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

High Minimums

Visited last fall and enjoyed myself for the most part. But haven't been back because the minimums on table games are way too high for the average bet. I now drive a extra 1 hour to another casino because I can have a much more enjoyable betting experience because of smaller betting minimums. I also thought the slots were very tight over all. The food was great though a little pricey. If in the future they lower the minimum bet I certainly would consider returning for another visit. But until then I have too many other choices within driving distance.

When they lower the minimums I'll be back.

Was this review helpful to you? 
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Newer slots not found

I visit the Horseshoe often but I am disappointed that they do not have many of the newer slots I find in Vegas and Atlantic City. For example, they do not have any of the Colossal Reel series that are very popular in Vegas. Also where are the Monopoly slots, Lord of the Rings, Tarzan, and Superteam. What about Wizard of Oz Wicked Witch of the West? I hope in the near future they start adding some of these slots or at least replacing the ones that are not being played very much.

Was this review helpful to you? 
Overall rating 
 
3.7
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Birthday trip to the Horseshoe in Cleveland

We needed to visit a Caesars property to keep our points active and have wanted to visit the new Ohio casino since it opened. Although there is no hotel associated with this casino Caesars has a relationship with several of the local hotels and they comped our stay at the Ritz Carlton Cleveland. This hotel is not connected to the casino but you can get from the hotel to the casino w/o walking out in the elements through the shopping mall. The excess crowds have died down as we had no problem getting in or getting on a machine. I didn't play table games but everyone that I looked at had a minimum bet of at least $15, this was a Saturday night. This is a multi level casino with at least two gaming floors (if they have more we didn't visit them). They have new slots in all denominations and video poker with not so great pay scale 8/5 DDBP but this is about the same pay scale as the Las Vegas Caesars properties that we have stayed in. I did manage to hit 4OAK 2's with an Ace kicker for a cool $200 with only $40 in. We had several chilled adult beverages during our six hours of gambling mostly draft beers $3 + tip for 16 oz cup, with a long wait at the bar at times. A bit pricey in my opinion as Ohio has laws against free alcohol but you would think they would give you a break on the price. We ate at the shopping mall's food court and this is a nice option for those the are there to gamble and not fine dine. The hubby and I both gambled 6 hours, at the end of the evening he was down $120 and I was up $104 and we were even approached by a VIP casino host. My over all review is positive and will likely make a return visit even tho there are other casinos a little closer to me (was a three hour drive) as we have a relationship with the Caesars group.

Was this review helpful to you? 
(Updated: December 11, 2012)
Overall rating 
 
3.3
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

Horseshoe Cleveland

There is a wide variety of slots, however most machines are not flexible on how many lines you want to play, how much you want to bet per line, etc. Being a new casino, Horseshoe Cleveland has all of the most up to date machines. Slots here seem tighter than anywhere else I have been.
Thankfully 24 additional tables were added to the second floor. It was nearly impossible to sit down at a table game before. It is still tough to find a seat, especially during peak hours but I am glad that Horseshoe responded to this issue. Table limits are still too high. It would be nice to be able to play $10 blackjack and roulette. To give them some credit though, the tables are kept in good condition and the felt tops are replaced frequently, giving a crisp, clean presentation.
The gaming atmosphere is good, especially on weekends.
There is a buffet downstairs which is excellent at dinner time.

Was this review helpful to you? 
Overall rating 
 
2.8
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

recent visit

After several visits not much has changed since opening day. Personnel are friendly and helpful as always. Food at the buffet and sandwich outlets is good. Drinks on the floor can run upwards of 15-30 minutes from the drink servers. Diamond lounge is a joke, no food no big deal on drinks in fact bartenders don't always know how to mix common drinks. At times only 1 server for 50+ people so you can wait forever. Slots seem very "tight" compaired to other locations with most machines having frequent low pay outs lower than the amount you played and never seem to pay out anything big.

Was this review helpful to you? 
(Updated: August 18, 2012)
Overall rating 
 
3.7
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Initial visit.

Overall my initial visit to the Cleveland Horseshoe left I good impression on me. I loved that there was open spaces in between the slots machine; so you weren't constantly getting bumped into by people walking around. A good selection of newer slot machines and some decent video poker machines (nothing great). Even though I didn't leave a winner, I played for a long time and enjoyed myself. Table game minimums are a little on the high side(15 to 25), but dealers were friendly and knowledgeable. Drinks prices were on the high side ($6 beers) and service was slow. I feel they need to add self service drink areas; free coffee, tea and soda. This should improve overall drink service, especially alcohol beverage service throughout the casino. Food was nothing special, but there are excellent restaurants within walking distant from the casino. I look forward to going back to the casino again, once football season starts.

Was this review helpful to you? 
(Updated: July 19, 2012)
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

First time visit

Well, I finally made it to the Horseshoe in Cleveland and I truly enjoyed it. Cannot say I won a lot but I go for fun as well as winning. Personnel were very friendly and helpful. We ate at the deli and the food was delicious. This is a brand new casino and I for one appreciate the fact that they took my favorite store from my childhood downtown and re-furbished it to its previous glory. Who can forget that beautiful Christmas windows store. Thanks to them for that. parking is a little bit of a pain but I am sure that will improve. One suggestion, find the Christmas Window supplies and put them in, we would love it. See you again when I am back in town.

Was this review helpful to you? 
(Updated: July 12, 2012)
Overall rating 
 
3.0
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Disappointed After Waiting So Long

The casino itself is very nice. It's 2 floors of slots & table games, 1 floor poker room / 1 floor buffet.

Slots are very 'tight'. Probably because state law says minimum payout on machines only has to be 85% and I think they are probably at or close to this payout percentage. Very limited play time. And they have some really junk machines. The better machines are few and far between.

Drinks are sometimes hard to get if you use the ordering feature on the slot machine. If you want coffee, you cannot go to the bar. You have to order it from a machine or 'catch' a server. At the tables it's much better. Usually there is one roving 'order taker' with a tablet who takes the orders from the table and transmits it electronically to the 'drink server' who delivers the drinks. A bit more efficient.

Table games have unusually high minimums. Only table games I've seen with $5 minimums are Mississippi Stud and Three Card Poker. But this is usually early in the morning. Blackjack tables are usually $25 minimum except recently they had some $10 and $15 minimum tables. Many of the dealers are new and the procedures are not followed consistently by all dealers. Some dealers can't calculate payoffs. Some pit supervisors are also new. They also don't seem to follow the same procedure when recording buy-ins or table play time.

Buffet is okay. Nothing to write home about. And a bit on the pricey side. Service is not consistent. Servers bring drinks and sometime, even when the place is almost empty, it's hard to get a refill. They recently added lobster tails on Thursday evening for $8 extra. Not a bad deal. Haven't had it yet but reviews seem to be mostly favorable.

Overall, I would give it a 'C'. I've seen better and I've seen worse.

Was this review helpful to you? 
(Updated: July 10, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Had a Bad Experince Here

Upon arriving to the casino, we approach the casino security. I was with my girl friend who has a mild form of MS. They refused her entry accusing her of being intoxicated. When asking them why they thought she was intoxicated they simply said " Shes just way too intoxicated and she cant come in, maybe tomorrow". After looping around to the other door to see if we could talk to reasonable guards about our situation, they allowed us entry (clearly showing they have no consistency in identifying which guest should not be permitted). We asked an employee to talk to manager. Quickly he claimed to be one. We talk to Mike, the "managers" name, and he quickly put my girlfriend on the spot and accused her of being intoxicated. He put her on the spot to walk a line, when with her disability, under the stress she still managed to do so. False claiming she stumbled he threaten to call the police and told her to come into his custody. I tried to explain her condition and Mike would not listen. Worst experience of my life. Iv never been so embarrassed in my life. So unprofessional in dealing with customers. I am currently in the process of filing a lawsuit for not complying to the disabled.

Was this review helpful to you? 
(Updated: July 02, 2012)
Overall rating 
 
3.2
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

The 1st Ohio Casino is very good, but not great

It's a beautiful place in the heart of Downtown Cleveland it is easy to get to. There are not so many table games and most tables are packed during normal hours. Table play is mostly $15 and $25 minimums. There are way too many slot machines crammed (and tight) into this place, so on a busy day or weekend you may have to bump into people to move around the place. The food is pretty good but not excellent. The two cleveland signature dishes they have (Perch & Perogies) were just so so. Ribs & Prime Rib was pretty good. Lastly, the section where the smokers are penned is not placed so well. It is at the main entrance, so your 1st impression of the place is a bunch of people smoking in a odd placed rope off.

Was this review helpful to you? 
(Updated: May 30, 2012)
Overall rating 
 
2.7
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
2.0

Cramped and high table limits

They certainly tried to get as many tables in there as possible - so much so that there are areas of the casino that are bottle necked and difficult to get through.
The table limits are very high - however in time, I'm sure they will come down.
Diamond lounge - nice however there are no free drinks or food....I have been in many DL's around the country and this is the first time I have encountered that.
Slow beverage service from the slot machines - I will cut them a little slack - it was super busy the day I was there.
Kudos to the comp rooms at the Ritz - first class hotel!
The interior of the casino is nice however reminded me of the the casinos in Atlantic City for some reason - maybe it was the big chandeliers.....

Was this review helpful to you? 
(Updated: May 29, 2012)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

craps player

Small and Cramped.
Untrained craps dealers.
High buffet prices.
Slow drink service.
Diamond lounge is a joke...no free drinks or food for high rollers.

Was this review helpful to you? 
(Updated: May 22, 2012)
Overall rating 
 
3.4
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

beautiful, maybe not your best value

So after my first visit to the Horseshoe, my impression is beautiful, but maybe not for me. At least not right now. If you are a serious Blackjack player it is hard to see 'the shoe' as your best place to play. First, the dealer must hit on soft 17, this increases the house edge by .22 percent. Benny is rolling over in his grave somewhere. Next, there are only 5 spots per table, while the excuse may be lack of space, the reality is this increases demand and table limits. As would be expected with a new venue, dealer quality is hit or miss. Player quality is horrible, if it bugs you when people hit hard 12 against a 14, or don't take a card when they have hard 14 against a dealers 9, this is not the place for you. Over all, a beautiful place to play and a Welcome addition to Cleveland, but the serious player is better off in WV with the smoke.

Was this review helpful to you? 
(Updated: May 21, 2012)
Overall rating 
 
4.4
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
5.0

Beautiful casino & tons of fun!

The casino is beautiful inside. Formerly the home of the Higbee Company, this 300,000 square foot entertainment area is of Vegas quality. There's 2,100 slots and 64 gaming tables with 30 of them being World Series of Poker tables located on the 4th floor of the building. The ground floor houses a 400 seat buffet named The Spread which offers a variety of eating choices available 24/7. There are two bars (one on the 2nd floor and one on the 3rd) and there's a food court which houses Corky & Lenny's, Rosie's, and B Spot Burgers (all of which are locally owned restaurants; also located on the 3rd floor). The slots range in price from 1 cent to the high limit $500 and the gaming tables can range (depending on day/time) from $10-50 minimum. Altogether it's a fun time. Will definitely be making repeat visits!

Was this review helpful to you? 
(Updated: May 21, 2012)
Overall rating 
 
3.7
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0

Needs some work but very impressive!

Living in Cleveland all of my life, I always knew a casino, if done correctly, could be a great thing downtown. Dan Gilbert spared no expenses on this one. Its gorgeous inside. Keeping the integrity of the Higbees building, the Horseshoe is impressive

Are there some things they could improve upon? Sure. Here are a few:

1) Table Games: I know it's week one and it's busy but I am hoping table minimums of $50 doesn't stay. My guess is once the excitement wears off these will decrease. That being said, even with the high minimums the tables were full

2)Food & Drink: They definitely need a 24 hour food service somewhere in there. If you are going to be open 24 hours, then you need to accommodate your guests. That being said we had the Sunday brunch. I heard some squawking about the price($22) but this is a BRUNCH. They had everything you could want. And good luck finding a quality brunch in Cleveland for under $20. Also, they need to staff the bars better and have quicker service from waitresses. Having one bartender at a bar isn't going to cut it and waiting 30 minutes for a pop isn't going to cut it either. Love the option of being able to order from your seat. Very cool! Hopefully this will improve as things die down

Be aware that you can get FREE parking if you gamble 30 minutes and have a tier score of 15. Simply take your players card and swipe it in one of the promotions areas. It will give you a validation to give to the parking attendant. You must park in the 2 assigned garages though. Look on their website for more info!

Was this review helpful to you? 
(Updated: March 12, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Ralph

Cant waite fot the horseshoe casino to open tired of giveing wva and mich my money play slots and enjoy the free comps we get but would like a shorter drive.

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