Sands Casino Resort Bethlehem Hot

 
2.1 (71)
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Sands Casino Resort Bethlehem

Details

Address
77 Sands blvd
City
Bethlehem
State
Pennsylvania
Zip Code
18015
Country
United States
Phone
(877) 727-3777
Players Club Details
Click to reveal infoWe need information on this casino's Players Club. If you have information that you would like to share with us about this club, please email it to us at This email address is being protected from spambots. You need JavaScript enabled to view it. Thank you for your help!

Toll-Free number: (877) 727-3777
Rooms: 288 Price Range: $129-$349
Suites: 22 Price Range: $249-$349
Restaurants: 10
Buffets: L- $16.95/$19.45 (Thu/Fri)/$21.95 (Sat)/$24.95 (Sun)  D-$16.95/$19.45 (Thu)/$30.95 (Fri)/$59.95 (Sat)/$24.95 (Sun)
Games Offered: Blackjack, Craps, Roulette, Baccarat, Mini-Baccarat, Pai Gow, Pai Gow Poker, Three Card Poker, Poker, Caribbean Stud Poker, Casino War, Big Six Wheel, Sic Bo
Special Features: Food court with Nathan’s Hot Dogs.

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User reviews

71 reviews

5 stars
 
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(18)
 
(20)
 
(27)
Overall rating 
 
2.1
 
2.2  (71)
 
1.8  (55)
 
2.3  (71)
 
2.0  (71)
 
2.0  (71)
 
2.0  (63)
 
2.7  (71)
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Comments
(Updated: April 11, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Slots are horrible

All of the bus patrons parked at the Keno Machines right in front of the cashier windows on a Saturday night. Regular players unable to get a seat with their guests. Unable to win at any of the slot machines, extremely tight! Been playing there since they opened. They are having a hard time controlling the traffic out of the parking garage.

Was this review helpful to you? 
(Updated: January 12, 2016)
Overall rating 
 
4.4
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Asian disaster

This casino would be OK if it weren't for those degenerate Asian guests they bus in who steal, stalk, argue, spit, etc. Very disruptive behavior. Sands Management really need to take a hard look at this and see how these vagrants destroy all of the good this place is trying to do with its stores, hotel, eateries, slots, etc. Once they figure out a way to eliminate the Asian Express, then the casino atmosphere would be a whole lot better. Guaranteed!!!!!

Was this review helpful to you? 
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Horrible

Slots don't pay out. No matter what. You are lucky if you can get to the table witj all the Asians in the way. Parking sucks if you don't want valet you can no longer park on the main level. Smoke is always thick and heavy. Cocktail staff only come often if you tip well. Food court is staffed with a bunch of kids who play alot. Watch the cooking staff they hate using gloves well in Market Square. The other restaurants are great only downfall not enough food and over priced. Comps are a joke. Unlike other casinos they don't comp rooms. First week it opened it was fun now not at all. I literally watched this casino get built from my deck which illustrates how close my house is to it. 2 traffic lights and I go to A.C. or Mount Airy. I complete this casinos survey out each time and I be truly honest and still nothing changes. Run.

Was this review helpful to you? 
Overall rating 
 
2.6
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

HORRIBLE CUSTOMER TREATMENT TERRIBLE

Checking into the hotel and being disappointed was just a precursor to the insult and injury that would follow. I booked a KING SIZE SMOKING Permitted room in advance, upon arrival I was told that I could NOT have my room and instead was given a NON SMOKING ROOM!!!!! HUGE DISAPOINTMENT. Once I was inside of my room I noticed a shower cap was not supplied like other hotel rooms in other resorts would offer, there was a lack of a bathrobe or slippers, to top it off there was absolutely NO BLANKET WHATSOEVER on the bed. That night I was in pain with my arm and was too tired to deal with any of that, my fiancé and I were upset about the lack of a blanket on the bed and decided to never stay there again, we just set the thermostat on high and went to sleep.
The next day at the casino MY FIANCE GOT A TRAY OF DRINKS SPILLED ON him by a cocktail waitress, and afterward she SCREAMED at him and took it out on him! I was wondering if she was tripping on something or sick and confused, turns out she was just really rude and maybe on drugs or something!!!! We took it up with the manager of the cocktail waitresses and she was helpful at the time, but never called my fiancé back like she promised she would. To make matters EVEN WORSE as we were walking to a table to gamble a Female PIT BOSS came up TO MY FIANCE AND SAID " OH YOUR THE GUY WHO KNOCKED OVER THE COCKTAIL WAITRESS. The nerve of her, I told her "no actually the waitress tripped and spilled drinks on my fiancé as he was walking in front on her ." Her response was oh I thought he was getting up from the table and it happened. I told her " NO we were never at the table when it happened!!!!" I should not have been so nice to either of these women and should have embarrassed them for being so stupid!!!!!!!
The RUDE Harassment we faced was deplorable, we were telling my fiancé's friends the story and they were absolutely disgusted. This is not the way to treat guests of the HOTEL OR THE CASINO. We spent money there like everyone else and got treated like dirt. Perhaps it was the profiling of my fiancé who has tattoos or maybe because there is terrible treatment of many customers, but I have never come across such terrible treatment before by employees anywhere!!!!!! Don't go here if you want to be treated decently. I will stick to Atlantic City or any other Casino but here!!!!!!!!!!!!!!!!!!!! UNFORGIVABLE!!!!!

Was this review helpful to you? 
(Updated: January 01, 2016)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Stinks

Trying to get onto the casino took us 15 minutes...we couldn't get on any elevators as they were packed full. We finally took the oudoor stairs. When we were able to get to the casino lobby, it was filled with smoke and smelled. It was so bad my eyes began to burn. We turned right around and went to the Pocono's casino.

Was this review helpful to you? 
(Updated: December 14, 2015)
Overall rating 
 
1.4
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

This Casino is not for everyone.

Too bad to comment. only rewards elite group of people. Not for everyone.

Was this review helpful to you? 
(Updated: July 28, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

high rollers beware!!TIGHTTIGHTTIGHT

I lost over 15k on theses tight slots they simply do not payout im not sure what there % rate is but I have watched these slots take 100 dollars without one single pay back its very disturbing and scary. they collect slot players money like nothing I have seen people waist there whole 1000 dollars in a matter if 45 min. my advice is to stay away sands is bad news there a rip off and there comps are lousy.

Was this review helpful to you? 
(Updated: May 12, 2015)
Overall rating 
 
2.3
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0

The Asians drive me crazy!

I have been a customer since the day it opened and usually go there once a week during the daytime. The players club is a joke,I spend over $10,000 last year and they give me a lousy $35 a week on slot play. My wife who goes there four or five times a year and spends very little gets the same comp that I do. However the thing I dislike the most are the asians which arrive by bus loads with no money looking to take anything they can.The last time I was there I saw one of them going thru garbage pails and collecting plastic drink cups.They yell and scream right over your shoulder. I solved that problem I am 6'4" and weigh 300LBS. I just stand up and look at them and they scatter. Best thing about the place is the food.

Was this review helpful to you? 
(Updated: April 26, 2015)
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
3.0

Slots are always tight here

I always ask myself this question every time I visit this casino. Is it me or are these forsaken slots always tight? Well, I always end up choosing the latter. It also doesn't help when those individuals who are bussed in from NYC stand right behind you in your personal space, yell, scream, spit, etc. It only makes a bad casino that much worse. I hope Sands Bethlehem wakes up and realizes the damage done to their reputation, since they allowed buses of these people into their establishment.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Worst Casino

This casino never pays. They just rip you off the money. never ever go to this casino. Go there only if you are ready to loose your hard earned money and return home empty pockets.

Was this review helpful to you? 
(Updated: January 05, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

absolutely horrendous

The machines and tables are tight and don't pay. The dealers at the tables have no personality and weren't friendly at all. The Asian population that they bus in from NYC is the worst, they are extremely rude and disrespectful I was placing a bet at a roulette table this Asian woman walked behind me pushed her way right atop of me. If she wasn't a woman I swear I would've clocked In the face. This is the first & last time I'd ever go to this place. I'll take the risk & go to AC before ever returning to the sands.

Was this review helpful to you? 
(Updated: November 17, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Sands doesn't pay out

Slots r fixed . U match need one more they speed it up or slow it down so u don't match to win. Had free play u should win u don't . Had 25 even 50 free play got nothing their watching u above in a room to control if u win or loss. FIXED FIXED sorry . Sands doesn't pay out.

Was this review helpful to you? 
(Updated: June 20, 2014)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Sands Casino is a Rip Off

The slots are as tight as any I have seen in the country! If you want to save your money, don't go there.

Was this review helpful to you? 
(Updated: March 13, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

what is the matter?

Tried to get in touch with casino/hotel to book room, was cut off two times. Also tried to find out my account said no record. I joined when they opened now they don't know me??? I go at least six times a year or more. What is happening???
Looks like I will be going back to Atlantic City again.

Was this review helpful to you? 
(Updated: January 30, 2014)
Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

This place could be a whole lot better

Every time I come to this casino, I am confronted by overly annoying people. Whether taking my wallet out, putting in my pin, going to an ATM, Ticket Redemption booth, or just playing the slots, or eating at one of the many eateries at the casino, these individuals loiter, cough, sneeze, scream, spit, steal, or stand directly behind you, or park themselves next to you and watch while playing the slots. It's getting to the point now, I am no longer enjoying coming here. I would only hope Sands Management sees this and has better control of the situation, instead of looking at dollar signs. Otherwise, they will lose good patrons like myself. It's really a shame it comes down to something as simple as crowd control.

Was this review helpful to you? 
(Updated: October 23, 2013)
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

is it just me or are the slots tight?

When Sands first opened, it was a fun day trip. Since then, they've built a mall, a hotel, and improved their food offerings, but the slot play is way off. I don't plan on winning every time I visit a casino and play slots, but I've lost the last 5 times I was at Sands. I'm taking a break from this place.

Was this review helpful to you? 
(Updated: October 12, 2013)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Why Sands payouts have significantly declined...

I am a fairly regular customer of "The Sands" but after giving it a chance over and over again in the past few months...I am done! It used to be a good time and of course you don't expect to win or break even every time..there is a problem after fifty visits when you can't play the slots for more than fifteen minutes without going broke. It is a shame because I used to really look forward to going there but not worth the effort to get there. Apparently from the much noticeably emptier parking lot I am not alone in my opinion. The past three times I had front row..big decline in the past several months.

Was this review helpful to you? 
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

worst casino -never to be visited

Worst Casino for slot players .Machines are dead ,payback is terrible ,gaming experience is none.
Play in sands only if you want to loose all your money and come back home with empty pockets .
If you are a new player in sands ,may be they let you take home some dollars so that you get hooked to their machines .But be assured that on your next few visits sands will suck all that you have .
This Casinos appears to develop new players by ripping off old players .

Was this review helpful to you? 
(Updated: October 01, 2013)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Won't go back

Worst casino experience ever. Games and slots are super tight. We barely lasted an hour and had to leave because we lost so quickly. There is no way they are paying out anything near 80%. We couldn't get a dollar back for every $20 we put in a machine. Visitors beware.

Was this review helpful to you? 
(Updated: July 18, 2013)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

The worst slots

The slots at this casino are nothing but horrific. Each time I visit this forsaken place the machines pay absolutely nothing out. You can never enjoy yourself with people directly behind you, bumping into you, disrupting your play. Today, I went to one of the food venues where an older woman was picking her teeth with a toothpick right in front of my food while my wife and I were eating our lunch. How gross was that? In addition, people consistently smoke in the non smoking sections and spit into trash cans. None of the redemption machines ever work and the ones that are working have very long lines. Sands really needs to get their act together and have better crowd control, as well as open their tight coffers and allow some of us to win once in a while. This place is furthest from enjoyable. If you like misery, then Sands Bethlehem is indeed the place for you!!!!!!

Was this review helpful to you? 
(Updated: May 12, 2013)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
5.0

terrible experience

Slots are very tight .Payback is terrible .No gaming excitement.
Definately not a casino for playing slots.
Machines will just suck in whatever you put in.
However the restaurants are good.

Was this review helpful to you? 
(Updated: April 15, 2013)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Unlucky for me

worst casino on the east coast .Will not recommend to any one if he is a high bet player.Machines are very very tight and it is a complete rip off .If you play high bet $1000 will disappear like a magic

Was this review helpful to you? 
(Updated: April 15, 2013)
Overall rating 
 
2.5
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0

Hard to win at sands casino

sands casino is a good place for people who play low bets of 30 -45 cents.But if you want to play higher bets specially on machines like stinking rich ,bombay ,treasure of troy then it is a complete rip off .Never play higher bets in sands casino .It really is a rip off and you will come back home disappointed

Was this review helpful to you? 
(Updated: April 01, 2013)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

This Place Needs Improvement

Reading some of the other reviews, I definitely agree. Sands Bethlehem has much to be desired to become a decent gambling parlor. Only losers need apply. This place does absolutely nothing to make you feel good or feel lucky, for that matter. Take it from someone who knows. Stay away at all costs. It's definitely not worth it!

Was this review helpful to you? 
(Updated: September 17, 2012)
Overall rating 
 
3.9
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0

Better...but not great

Gotta say, Sands Bethlehem has come a long way. Got to give credit where credit is due. Sands Management really stepped up and made some much needed improvements. Although crowd control still seems to be a problem, it is quite a bit better with security pacing up and down the floor. One thing I don't like are those low life patrons spitting into the trash cans on the floor. I think it is highly disgusting. Sands really did a great job separating smoking from non smoking sections. I for one am not a smoker and rally appreciate Sands management acting on this. Also, the machines seem to be in better shape. Only wish they would put the same machines in smoking and non smoking sections so everyone can enjoy them. The bands are even better. Music is also better. This place, I gotta say has class. Management acts immediately to all complaints and addresses them. Even the food served here is excellent. Keep up the good work, Sands.

Was this review helpful to you? 
(Updated: June 08, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Avoid this Smokey Place

This place is not somewhere that you can move about freely nor feel comfortable (there are pickpockets). The bathrooms are disgusting; one loud balding cage cashier is beyond rude and nasty to customers; the cocktail waitresses/waiters could not be found for near 40 min; the food is expensive and mediocre; the decor is bland; table managers are constantly overheard demanding that dealers raise the rate to play when tables become full; security guards are either vulgar, sleeping, or seemingly "lost"; AND.... there is no such thing as a NON SMOKING area (the place is a cesspool of cancerous smoke)!

Was this review helpful to you? 
(Updated: May 30, 2012)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0

In dire need of serious Crowd Control

If it weren't for those nasty, dirty, rude Asians, this casino would be OK. I agree totally with the complaints of loitering, standing behind you while playing, arguing in back of you, etc. It is incredibly uncomfortable to be at this casino any more. You can't enjoy yourself with these idiots directly behind you with their hands behind their back and breathing down your neck. It is disgusting. They have nothing better to do than to harass the patrons who are playing. Management needs to have better control of this. Otherwise they will lose in the long run.

Was this review helpful to you? 
(Updated: May 05, 2012)
Overall rating 
 
2.9
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

The crowds stink

I must reiterate what others are saying here. The bused in crowds from NYC are the filthiest, nasty and rude people I have ever seen at a casino, and I have been to many many casinos. They do loiter, stand behind you while you are playing and make noise. It gives you that uncomfortable feeling that someone is watching you.. and they are! I also agree that the better machines are in the smoking section. I have to say though that I've done well at this casino. I don't play as much as I used to, but I normally hit for a hundred or so each time I go. I have also come out with 3k or so twice in two years. My most recent trip, I left 560 to the good and only played about 120 and that was in the non-smoking section. I am not a fan of the Sands because of the busing issue. I prefer Hollywood Casino, but it is much further for me.

Was this review helpful to you? 
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

High Rollers Stay Away!!!

Been a high roller all my life..let me tell you something Sugar House and Sands PA are the two worst places for high rollers you never ever get a chance to break even.. the machine simply suck up the money.. i would suggest high rollers to stay away from these two places.

Was this review helpful to you? 
(Updated: March 12, 2012)
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

The absolute worst

My recent visits to this casino were furthest away from enjoyable. Since management decided to add new machines and take out many of the popular machines that always paid out, this casino has been horrible. The new machines..and even some of the older machines are now as tight as a drum. They are also kept in poor condition. with busted keys and reels. There are also major losses at the tables as well. Maybe that's why their revenues are way up in PA. So if you want to lose your life savings, then by all means, go to Sands Bethlehem Casino.

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