Sands Casino Resort Bethlehem Hot

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2.2 (60)
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Details

Address
77 Sands blvd
City
Bethlehem
State
Pennsylvania
Zip Code
18015
Country
United States
Phone
(877) 727-3777

Toll-Free number: (877) 727-3777
Rooms: 288 Price Range: $129-$239
Suites: 22 Price Range: $249-$349
Restaurants: 6
Games Offered: Blackjack, Craps, Roulette, Baccarat, Mini-Baccarat, Pai Gow, Pai Gow Poker, Three Card Poker, Poker, Caribbean Stud Poker, Casino War, Big Six Wheel, Sic Bo
Special Features: Food court with Nathan’s Hot Dogs.

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User reviews View all user reviews

Average user rating from: 60 user(s)

Overall rating 
 
2.2
Slots 
 
2.2  (60)
Table Games 
 
1.7  (49)
Customer Service 
 
2.4  (60)
Player's Club 
 
2.1  (60)
Gaming Atmosphere 
 
2.1  (60)
Amenities or Hotel 
 
2.0  (54)
Food & Drink 
 
2.8  (60)
Ratings (the higher the better)
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  • Customer Service
  • Player's Club
  • Gaming Atmosphere
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  • Food & Drink
Comments
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Slots r fixed . U match need one more they speed it up or slow it down so u don't match to win. Had free play u should win u don't . Had 25 even 50 free play got nothing their watching u above in a room to control if u win or loss. FIXED FIXED sorry . Sands doesn't pay out.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Pete November 17, 2014
Last updated: November 17, 2014

Sands doesn't pay out

Slots r fixed . U match need one more they speed it up or slow it down so u don't match to win. Had free play u should win u don't . Had 25 even 50 free play got nothing their watching u above in a room to control if u win or loss. FIXED FIXED sorry . Sands doesn't pay out.

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The slots are as tight as any I have seen in the country! If you want to save your money, don't go there.
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Reviewed by Richard Sinay June 20, 2014
Last updated: June 20, 2014

Sands Casino is a Rip Off

The slots are as tight as any I have seen in the country! If you want to save your money, don't go there.

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Tried to get in touch with casino/hotel to book room, was cut off two times. Also tried to find out my account said no record. I joined when they opened now they don't know me??? I go at least six times a year or more. What is happening???
Looks like I will be going back to Atlantic City again.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Crunch March 13, 2014
Last updated: March 13, 2014

what is the matter?

Tried to get in touch with casino/hotel to book room, was cut off two times. Also tried to find out my account said no record. I joined when they opened now they don't know me??? I go at least six times a year or more. What is happening???
Looks like I will be going back to Atlantic City again.

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Every time I come to this casino, I am confronted by overly annoying people. Whether taking my wallet out, putting in my pin, going to an ATM, Ticket Redemption booth, or just playing the slots, or eating at one of the many eateries at the casino, these individuals loiter, cough, sneeze, scream, spit, steal, or stand directly behind you, or park themselves next to you and watch while playing the slots. It's getting to the point now, I am no longer enjoying coming here. I would only hope Sands Management sees this and has better control of the situation, instead of looking at dollar signs. Otherwise, they will lose good patrons like myself. It's really a shame it comes down to something as simple as crowd control.
Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0
Reviewed by Anonymous in PA January 30, 2014
Last updated: January 30, 2014

This place could be a whole lot better

Every time I come to this casino, I am confronted by overly annoying people. Whether taking my wallet out, putting in my pin, going to an ATM, Ticket Redemption booth, or just playing the slots, or eating at one of the many eateries at the casino, these individuals loiter, cough, sneeze, scream, spit, steal, or stand directly behind you, or park themselves next to you and watch while playing the slots. It's getting to the point now, I am no longer enjoying coming here. I would only hope Sands Management sees this and has better control of the situation, instead of looking at dollar signs. Otherwise, they will lose good patrons like myself. It's really a shame it comes down to something as simple as crowd control.

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When Sands first opened, it was a fun day trip. Since then, they've built a mall, a hotel, and improved their food offerings, but the slot play is way off. I don't plan on winning every time I visit a casino and play slots, but I've lost the last 5 times I was at Sands. I'm taking a break from this place.
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0
Reviewed by Ed October 23, 2013
Last updated: October 23, 2013

is it just me or are the slots tight?

When Sands first opened, it was a fun day trip. Since then, they've built a mall, a hotel, and improved their food offerings, but the slot play is way off. I don't plan on winning every time I visit a casino and play slots, but I've lost the last 5 times I was at Sands. I'm taking a break from this place.

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I am a fairly regular customer of "The Sands" but after giving it a chance over and over again in the past few months...I am done! It used to be a good time and of course you don't expect to win or break even every time..there is a problem after fifty visits when you can't play the slots for more than fifteen minutes without going broke. It is a shame because I used to really look forward to going there but not worth the effort to get there. Apparently from the much noticeably emptier parking lot I am not alone in my opinion. The past three times I had front row..big decline in the past several months.
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Reviewed by Connie A October 12, 2013
Last updated: October 12, 2013

Why Sands payouts have significantly declined...

I am a fairly regular customer of "The Sands" but after giving it a chance over and over again in the past few months...I am done! It used to be a good time and of course you don't expect to win or break even every time..there is a problem after fifty visits when you can't play the slots for more than fifteen minutes without going broke. It is a shame because I used to really look forward to going there but not worth the effort to get there. Apparently from the much noticeably emptier parking lot I am not alone in my opinion. The past three times I had front row..big decline in the past several months.

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Worst Casino for slot players .Machines are dead ,payback is terrible ,gaming experience is none.
Play in sands only if you want to loose all your money and come back home with empty pockets .
If you are a new player in sands ,may be they let you take home some dollars so that you get hooked to their machines .But be assured that on your next few visits sands will suck all that you have .
This Casinos appears to develop new players by ripping off old players .
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by kjay October 06, 2013

worst casino -never to be visited

Worst Casino for slot players .Machines are dead ,payback is terrible ,gaming experience is none.
Play in sands only if you want to loose all your money and come back home with empty pockets .
If you are a new player in sands ,may be they let you take home some dollars so that you get hooked to their machines .But be assured that on your next few visits sands will suck all that you have .
This Casinos appears to develop new players by ripping off old players .

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Worst casino experience ever. Games and slots are super tight. We barely lasted an hour and had to leave because we lost so quickly. There is no way they are paying out anything near 80%. We couldn't get a dollar back for every $20 we put in a machine. Visitors beware.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Jcapri27 October 01, 2013
Last updated: October 01, 2013

Won't go back

Worst casino experience ever. Games and slots are super tight. We barely lasted an hour and had to leave because we lost so quickly. There is no way they are paying out anything near 80%. We couldn't get a dollar back for every $20 we put in a machine. Visitors beware.

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The slots at this casino are nothing but horrific. Each time I visit this forsaken place the machines pay absolutely nothing out. You can never enjoy yourself with people directly behind you, bumping into you, disrupting your play. Today, I went to one of the food venues where an older woman was picking her teeth with a toothpick right in front of my food while my wife and I were eating our lunch. How gross was that? In addition, people consistently smoke in the non smoking sections and spit into trash cans. None of the redemption machines ever work and the ones that are working have very long lines. Sands really needs to get their act together and have better crowd control, as well as open their tight coffers and allow some of us to win once in a while. This place is furthest from enjoyable. If you like misery, then Sands Bethlehem is indeed the place for you!!!!!!
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0
Reviewed by DDJBPA July 17, 2013
Last updated: July 18, 2013

The worst slots

The slots at this casino are nothing but horrific. Each time I visit this forsaken place the machines pay absolutely nothing out. You can never enjoy yourself with people directly behind you, bumping into you, disrupting your play. Today, I went to one of the food venues where an older woman was picking her teeth with a toothpick right in front of my food while my wife and I were eating our lunch. How gross was that? In addition, people consistently smoke in the non smoking sections and spit into trash cans. None of the redemption machines ever work and the ones that are working have very long lines. Sands really needs to get their act together and have better crowd control, as well as open their tight coffers and allow some of us to win once in a while. This place is furthest from enjoyable. If you like misery, then Sands Bethlehem is indeed the place for you!!!!!!

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Slots are very tight .Payback is terrible .No gaming excitement.
Definately not a casino for playing slots.
Machines will just suck in whatever you put in.
However the restaurants are good.
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
5.0
Reviewed by mike May 12, 2013
Last updated: May 12, 2013

terrible experience

Slots are very tight .Payback is terrible .No gaming excitement.
Definately not a casino for playing slots.
Machines will just suck in whatever you put in.
However the restaurants are good.

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worst casino on the east coast .Will not recommend to any one if he is a high bet player.Machines are very very tight and it is a complete rip off .If you play high bet $1000 will disappear like a magic
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by KJAY April 15, 2013
Last updated: April 15, 2013

Unlucky for me

worst casino on the east coast .Will not recommend to any one if he is a high bet player.Machines are very very tight and it is a complete rip off .If you play high bet $1000 will disappear like a magic

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sands casino is a good place for people who play low bets of 30 -45 cents.But if you want to play higher bets specially on machines like stinking rich ,bombay ,treasure of troy then it is a complete rip off .Never play higher bets in sands casino .It really is a rip off and you will come back home disappointed
Overall rating 
 
2.5
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0
Reviewed by kjay April 15, 2013
Last updated: April 15, 2013

Hard to win at sands casino

sands casino is a good place for people who play low bets of 30 -45 cents.But if you want to play higher bets specially on machines like stinking rich ,bombay ,treasure of troy then it is a complete rip off .Never play higher bets in sands casino .It really is a rip off and you will come back home disappointed

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Reading some of the other reviews, I definitely agree. Sands Bethlehem has much to be desired to become a decent gambling parlor. Only losers need apply. This place does absolutely nothing to make you feel good or feel lucky, for that matter. Take it from someone who knows. Stay away at all costs. It's definitely not worth it!
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Reviewed by AJ April 01, 2013
Last updated: April 01, 2013

This Place Needs Improvement

Reading some of the other reviews, I definitely agree. Sands Bethlehem has much to be desired to become a decent gambling parlor. Only losers need apply. This place does absolutely nothing to make you feel good or feel lucky, for that matter. Take it from someone who knows. Stay away at all costs. It's definitely not worth it!

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Gotta say, Sands Bethlehem has come a long way. Got to give credit where credit is due. Sands Management really stepped up and made some much needed improvements. Although crowd control still seems to be a problem, it is quite a bit better with security pacing up and down the floor. One thing I don't like are those low life patrons spitting into the trash cans on the floor. I think it is highly disgusting. Sands really did a great job separating smoking from non smoking sections. I for one am not a smoker and rally appreciate Sands management acting on this. Also, the machines seem to be in better shape. Only wish they would put the same machines in smoking and non smoking sections so everyone can enjoy them. The bands are even better. Music is also better. This place, I gotta say has class. Management acts immediately to all complaints and addresses them. Even the food served here is excellent. Keep up the good work, Sands.
Overall rating 
 
3.9
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0
Reviewed by Anonymous in PA September 17, 2012
Last updated: September 17, 2012

Better...but not great

Gotta say, Sands Bethlehem has come a long way. Got to give credit where credit is due. Sands Management really stepped up and made some much needed improvements. Although crowd control still seems to be a problem, it is quite a bit better with security pacing up and down the floor. One thing I don't like are those low life patrons spitting into the trash cans on the floor. I think it is highly disgusting. Sands really did a great job separating smoking from non smoking sections. I for one am not a smoker and rally appreciate Sands management acting on this. Also, the machines seem to be in better shape. Only wish they would put the same machines in smoking and non smoking sections so everyone can enjoy them. The bands are even better. Music is also better. This place, I gotta say has class. Management acts immediately to all complaints and addresses them. Even the food served here is excellent. Keep up the good work, Sands.

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This place is not somewhere that you can move about freely nor feel comfortable (there are pickpockets). The bathrooms are disgusting; one loud balding cage cashier is beyond rude and nasty to customers; the cocktail waitresses/waiters could not be found for near 40 min; the food is expensive and mediocre; the decor is bland; table managers are constantly overheard demanding that dealers raise the rate to play when tables become full; security guards are either vulgar, sleeping, or seemingly "lost"; AND.... there is no such thing as a NON SMOKING area (the place is a cesspool of cancerous smoke)!
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Natasha June 08, 2012
Last updated: June 08, 2012

Avoid this Smokey Place

This place is not somewhere that you can move about freely nor feel comfortable (there are pickpockets). The bathrooms are disgusting; one loud balding cage cashier is beyond rude and nasty to customers; the cocktail waitresses/waiters could not be found for near 40 min; the food is expensive and mediocre; the decor is bland; table managers are constantly overheard demanding that dealers raise the rate to play when tables become full; security guards are either vulgar, sleeping, or seemingly "lost"; AND.... there is no such thing as a NON SMOKING area (the place is a cesspool of cancerous smoke)!

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If it weren't for those nasty, dirty, rude Asians, this casino would be OK. I agree totally with the complaints of loitering, standing behind you while playing, arguing in back of you, etc. It is incredibly uncomfortable to be at this casino any more. You can't enjoy yourself with these idiots directly behind you with their hands behind their back and breathing down your neck. It is disgusting. They have nothing better to do than to harass the patrons who are playing. Management needs to have better control of this. Otherwise they will lose in the long run.
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
4.0
Reviewed by DJ May 30, 2012
Last updated: May 30, 2012

In dire need of serious Crowd Control

If it weren't for those nasty, dirty, rude Asians, this casino would be OK. I agree totally with the complaints of loitering, standing behind you while playing, arguing in back of you, etc. It is incredibly uncomfortable to be at this casino any more. You can't enjoy yourself with these idiots directly behind you with their hands behind their back and breathing down your neck. It is disgusting. They have nothing better to do than to harass the patrons who are playing. Management needs to have better control of this. Otherwise they will lose in the long run.

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I must reiterate what others are saying here. The bused in crowds from NYC are the filthiest, nasty and rude people I have ever seen at a casino, and I have been to many many casinos. They do loiter, stand behind you while you are playing and make noise. It gives you that uncomfortable feeling that someone is watching you.. and they are! I also agree that the better machines are in the smoking section. I have to say though that I've done well at this casino. I don't play as much as I used to, but I normally hit for a hundred or so each time I go. I have also come out with 3k or so twice in two years. My most recent trip, I left 560 to the good and only played about 120 and that was in the non-smoking section. I am not a fan of the Sands because of the busing issue. I prefer Hollywood Casino, but it is much further for me.
Overall rating 
 
2.9
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Reviewed by Thebigone May 05, 2012
Last updated: May 05, 2012

The crowds stink

I must reiterate what others are saying here. The bused in crowds from NYC are the filthiest, nasty and rude people I have ever seen at a casino, and I have been to many many casinos. They do loiter, stand behind you while you are playing and make noise. It gives you that uncomfortable feeling that someone is watching you.. and they are! I also agree that the better machines are in the smoking section. I have to say though that I've done well at this casino. I don't play as much as I used to, but I normally hit for a hundred or so each time I go. I have also come out with 3k or so twice in two years. My most recent trip, I left 560 to the good and only played about 120 and that was in the non-smoking section. I am not a fan of the Sands because of the busing issue. I prefer Hollywood Casino, but it is much further for me.

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Been a high roller all my life..let me tell you something Sugar House and Sands PA are the two worst places for high rollers you never ever get a chance to break even.. the machine simply suck up the money.. i would suggest high rollers to stay away from these two places.
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by Casinova March 31, 2012

High Rollers Stay Away!!!

Been a high roller all my life..let me tell you something Sugar House and Sands PA are the two worst places for high rollers you never ever get a chance to break even.. the machine simply suck up the money.. i would suggest high rollers to stay away from these two places.

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My recent visits to this casino were furthest away from enjoyable. Since management decided to add new machines and take out many of the popular machines that always paid out, this casino has been horrible. The new machines..and even some of the older machines are now as tight as a drum. They are also kept in poor condition. with busted keys and reels. There are also major losses at the tables as well. Maybe that's why their revenues are way up in PA. So if you want to lose your life savings, then by all means, go to Sands Bethlehem Casino.
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0
Reviewed by JH March 12, 2012
Last updated: March 12, 2012

The absolute worst

My recent visits to this casino were furthest away from enjoyable. Since management decided to add new machines and take out many of the popular machines that always paid out, this casino has been horrible. The new machines..and even some of the older machines are now as tight as a drum. They are also kept in poor condition. with busted keys and reels. There are also major losses at the tables as well. Maybe that's why their revenues are way up in PA. So if you want to lose your life savings, then by all means, go to Sands Bethlehem Casino.

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Sands casino at Bethlehem is “Rogue”. Meaning they will gladly take your money, but if you happen to win, they will find any excuse not to pay you. If they can’t find an excuse they will make one up, or just not communicate with you at all. That happen to me in my last visit to this casino, I never got paid my winning bet at sic bo table, not even after complaining to pit boss and the security guards, and more not even after complaining to the gaming board. AND MORE NOT EVEN AFTER THE RECORDING TAPE FROM THE SECURITY CAMERAS SHOW THEM THAT I WAS RIGHT IN MY COMPLAINT. Is like enter in "No Man's Land "
you gamble under your own risk.
Slots machines are extremely tight.
Overall rating 
 
2.2
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by Tony Montana March 10, 2012
Last updated: March 12, 2012

Sands Casino in Bethlehem, Pa

Sands casino at Bethlehem is “Rogue”. Meaning they will gladly take your money, but if you happen to win, they will find any excuse not to pay you. If they can’t find an excuse they will make one up, or just not communicate with you at all. That happen to me in my last visit to this casino, I never got paid my winning bet at sic bo table, not even after complaining to pit boss and the security guards, and more not even after complaining to the gaming board. AND MORE NOT EVEN AFTER THE RECORDING TAPE FROM THE SECURITY CAMERAS SHOW THEM THAT I WAS RIGHT IN MY COMPLAINT. Is like enter in "No Man's Land "
you gamble under your own risk.
Slots machines are extremely tight.

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During its day, Sands Bethlehem Casino was one of the best I have ever been to. The slots consistently paid out, you would always walk away with prizes and perks. Now, that has all changed. Once management decided to get rid of the top paying machines and allow disgusting, dirty, rude people to invade the casino, this place has totally taken a turn for the worst. The machines are extremely tight with broken keys, reels, no wins at all. The tables are equally as tight. These nasty people argue directly in back of you. they stare, loiter and create a very uncomfortable atmosphere. Every time I go here, I not only lose consistently, but I get increasingly annoyed with these individuals.
Complaining repeatedly to management and to the PACC has been useless. Sands Bethlehem has grown very deep, stingy pockets in recent months. Perhaps this is why they are tops in revenue for the state. They are now out of 9 operating casinos in PA. with 1 being best payout percentage and 9 being worst, number "7". All in all, I'd stay the hell away from this place. The only thing..and I mean only thing that is half decent are the restaurants. And even they, at times really provide horrible food and service.

Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by DKJB March 08, 2012
Last updated: March 12, 2012

From First.........to Worst

During its day, Sands Bethlehem Casino was one of the best I have ever been to. The slots consistently paid out, you would always walk away with prizes and perks. Now, that has all changed. Once management decided to get rid of the top paying machines and allow disgusting, dirty, rude people to invade the casino, this place has totally taken a turn for the worst. The machines are extremely tight with broken keys, reels, no wins at all. The tables are equally as tight. These nasty people argue directly in back of you. they stare, loiter and create a very uncomfortable atmosphere. Every time I go here, I not only lose consistently, but I get increasingly annoyed with these individuals.
Complaining repeatedly to management and to the PACC has been useless. Sands Bethlehem has grown very deep, stingy pockets in recent months. Perhaps this is why they are tops in revenue for the state. They are now out of 9 operating casinos in PA. with 1 being best payout percentage and 9 being worst, number "7". All in all, I'd stay the hell away from this place. The only thing..and I mean only thing that is half decent are the restaurants. And even they, at times really provide horrible food and service.

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Stay away from this place. It is so dirty and people are brought in by bus loads from N.Y. These people are very rude, pushy and inconsiderate. I have never been in a casino that was as dirty as this. I got food poisoning from eating the fast food chinese food. I was in bed for 2 days. The bathrooms are like being in an outhouse. I will never return. I sent in a survey and never got a response back. From a 1 to 10 , I would give this place a 0.
Overall rating 
 
1.2
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by susan w. March 03, 2012
Last updated: March 05, 2012

Terrible.........Dirty.........Lots of pushy bus l

Stay away from this place. It is so dirty and people are brought in by bus loads from N.Y. These people are very rude, pushy and inconsiderate. I have never been in a casino that was as dirty as this. I got food poisoning from eating the fast food chinese food. I was in bed for 2 days. The bathrooms are like being in an outhouse. I will never return. I sent in a survey and never got a response back. From a 1 to 10 , I would give this place a 0.

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My husband and I went to the Casino for a night's getaway. The hotel was clean, the rooms were large. We had a King smoking room, the nice thing was it DID NOT smell like stale smoke. The hotel staff that we had to deal with was very nice and friendly. We did not need to call housekeeping or use any of the amenities. I wish they would have had a indoor pool. The food court has various foods vendors. South Philly Cheesesteaks were pretty good. We had a $50.00 food voucher that we used at Emeril Burgers and more which was very good. I would highly recommend.
As for the downside of the Casino, I would like to start off by saying i am not a prejudiced person. There is an overwhelming amount of RUDE Asian, Vietnamese, Chinese, Japanese,(not sure what they were) One man stood next to my machine and continued to snort and hock until he couldn't no more and spit a huge luggy in the trash can next to me. In the ladies room, (this happened several time) I almost got knocked over walking into the ladies room. Then as i was washing my hands in the ladies room, a lady felt the need to put her dirty hand under the water i was using. (just her fingertips). The other sinks on both sides of me were EMPTY. I was so stunned that i couldn't say anything. Over all the hotel was nice, clean and the continental breakfast was decent, had no trouble getting the food there was plenty. I would go back again.

Overall rating 
 
3.2
Slots 
 
4.0
Table Games 
 
1.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
Reviewed by Karin February 04, 2012
Last updated: February 04, 2012

Sands Casino Bethlehem PA

My husband and I went to the Casino for a night's getaway. The hotel was clean, the rooms were large. We had a King smoking room, the nice thing was it DID NOT smell like stale smoke. The hotel staff that we had to deal with was very nice and friendly. We did not need to call housekeeping or use any of the amenities. I wish they would have had a indoor pool. The food court has various foods vendors. South Philly Cheesesteaks were pretty good. We had a $50.00 food voucher that we used at Emeril Burgers and more which was very good. I would highly recommend.
As for the downside of the Casino, I would like to start off by saying i am not a prejudiced person. There is an overwhelming amount of RUDE Asian, Vietnamese, Chinese, Japanese,(not sure what they were) One man stood next to my machine and continued to snort and hock until he couldn't no more and spit a huge luggy in the trash can next to me. In the ladies room, (this happened several time) I almost got knocked over walking into the ladies room. Then as i was washing my hands in the ladies room, a lady felt the need to put her dirty hand under the water i was using. (just her fingertips). The other sinks on both sides of me were EMPTY. I was so stunned that i couldn't say anything. Over all the hotel was nice, clean and the continental breakfast was decent, had no trouble getting the food there was plenty. I would go back again.

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I have been to many casinos and the Sands in Bethlehem, Pa has been of the most disappointing. I was there when it was first opened and thought it was okay; however, it has gone downhill ever since. The smoking is disgusting - it permeates the air over the entire casino. The better machines are in the "smoking area." The few newer machines they have are impossible to get and the music that I had to listen to on a Thursday was loud and very customer unfriendly! The machines are very tight. Definitely need to update the machines and generally clean up the place. It stinks of stale cigarette smoke. I definitely would not recommend it to anyone in its present condition. I would be reluctant to use the hotel based on the condition of the casino.
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by evelyn dodge October 29, 2011
Last updated: October 29, 2011

Sands Casino in Bethlehem, Pa

I have been to many casinos and the Sands in Bethlehem, Pa has been of the most disappointing. I was there when it was first opened and thought it was okay; however, it has gone downhill ever since. The smoking is disgusting - it permeates the air over the entire casino. The better machines are in the "smoking area." The few newer machines they have are impossible to get and the music that I had to listen to on a Thursday was loud and very customer unfriendly! The machines are very tight. Definitely need to update the machines and generally clean up the place. It stinks of stale cigarette smoke. I definitely would not recommend it to anyone in its present condition. I would be reluctant to use the hotel based on the condition of the casino.

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Stayed at the Sands for the first time. Wife and I were on our 20th anniversary vacation. (she has family nearby) We live in California and go to a number of casinos in Calif. and Vegas. The hotel was fine with the exception of having to put in your room key for the electricity to work! Also the water pressure in the shower was barely a tricle. I agree with the other posts that the slots are way too tight. Machine variety is good but the smoking side of the casino had the better ones....that's if you like to breathe. Don't know if I would go back though, funny thing is since I got back home they sent me offers for free play and free room. Time will tell
Overall rating 
 
2.7
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by Rob Ojeda October 13, 2011
Last updated: October 14, 2011

Needs Work

Stayed at the Sands for the first time. Wife and I were on our 20th anniversary vacation. (she has family nearby) We live in California and go to a number of casinos in Calif. and Vegas. The hotel was fine with the exception of having to put in your room key for the electricity to work! Also the water pressure in the shower was barely a tricle. I agree with the other posts that the slots are way too tight. Machine variety is good but the smoking side of the casino had the better ones....that's if you like to breathe. Don't know if I would go back though, funny thing is since I got back home they sent me offers for free play and free room. Time will tell

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There is so much that could be improved. This is the only place where people read the paper or books in front of a slot machine or an unused blackjack table. They bus them in droves. But after they play whatever free money the casino gives them, since there is nothing in walking distance, they loiter everywhere. The buffet is worse than going to Old Country Buffet. The table games have ridiculous minimums. The video poker machines have horrible payouts (7/5 for JOB). The food court is overpriced, even for a casino. And Emeril must own stock in the place since they have 3 of his restaurants. They need to offer more for me to return.
Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Mr. Island October 02, 2011
Last updated: October 04, 2011

So much wrong here.

There is so much that could be improved. This is the only place where people read the paper or books in front of a slot machine or an unused blackjack table. They bus them in droves. But after they play whatever free money the casino gives them, since there is nothing in walking distance, they loiter everywhere. The buffet is worse than going to Old Country Buffet. The table games have ridiculous minimums. The video poker machines have horrible payouts (7/5 for JOB). The food court is overpriced, even for a casino. And Emeril must own stock in the place since they have 3 of his restaurants. They need to offer more for me to return.

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#1 no smoking. #2 never find anyone when you want a drink. #3 the people bused in from new york on the whole just take up space and seats at the slots and are always standing and blocking the isles, but on the whole i like playing the slots at the sands.
Overall rating 
 
3.3
Slots 
 
5.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
Reviewed by gene wilkins May 13, 2011
Last updated: May 14, 2011

sands i like but needs a few changes

#1 no smoking. #2 never find anyone when you want a drink. #3 the people bused in from new york on the whole just take up space and seats at the slots and are always standing and blocking the isles, but on the whole i like playing the slots at the sands.

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I stink every time I leave this place, and try to get a drink LOL!! not here. The staff is nowhere to be found. I think the have more doormen that drink staff. The pub is a nice place to eat, and emerils is great. The food court is way over priced $9.00 for a burger!!!Do something about the smokers - they smoke where ever they want and are just gross, PARX is much better with the ventilation. Smoked out!!
Overall rating 
 
3.2
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
Reviewed by Jim April 21, 2011
Last updated: April 22, 2011

The smoking is out of hand

I stink every time I leave this place, and try to get a drink LOL!! not here. The staff is nowhere to be found. I think the have more doormen that drink staff. The pub is a nice place to eat, and emerils is great. The food court is way over priced $9.00 for a burger!!!Do something about the smokers - they smoke where ever they want and are just gross, PARX is much better with the ventilation. Smoked out!!

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I have to say, with the exception of tight , broken slots and heavy smoke, this place is managed with a bit of class. Management was quick in addressing my concerns from my recent visit and very generously awarded me for the time and trouble with bonus slot play, on top of my regular comp. Also, my wife and I thoroughly enjoyed the buffet at Cobalt. The food and service was excellent. Although it would have been nice to walk away with a win or 2, the experience was not all bad.
Overall rating 
 
3.2
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0
Reviewed by jay March 22, 2011
Last updated: March 22, 2011

Experience was relatively good......with only a fe

I have to say, with the exception of tight , broken slots and heavy smoke, this place is managed with a bit of class. Management was quick in addressing my concerns from my recent visit and very generously awarded me for the time and trouble with bonus slot play, on top of my regular comp. Also, my wife and I thoroughly enjoyed the buffet at Cobalt. The food and service was excellent. Although it would have been nice to walk away with a win or 2, the experience was not all bad.

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Whoever stated below that you could not smell smoke or if you were next to someone smoking the air went straight to the filter system must have been smoking something else. It was hands down the worst smoking experience I have ever had. I was only able to stay for 45 minutes as my eyes were burning and once I got home, I had to put my clothes in the garage!

the person below stating that they do not enforce smoking area policy was spot on. People smoke EVERYWHERE. From the minute you walk in the door you smell it.

As a craps player, it was frustrating. only 4 tables (packed on a Saturday at 10 pm) and NO atmosphere. Very disappointed.

I also like to play tournament poker and spoke to a host that said that tourney have been delayed (possibly until the hotel opens) and they will only be monday through thursday starting at 11 am. Woo hoo!!




Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by Frank March 22, 2011
Last updated: March 22, 2011

where is the air filtration system

Whoever stated below that you could not smell smoke or if you were next to someone smoking the air went straight to the filter system must have been smoking something else. It was hands down the worst smoking experience I have ever had. I was only able to stay for 45 minutes as my eyes were burning and once I got home, I had to put my clothes in the garage!

the person below stating that they do not enforce smoking area policy was spot on. People smoke EVERYWHERE. From the minute you walk in the door you smell it.

As a craps player, it was frustrating. only 4 tables (packed on a Saturday at 10 pm) and NO atmosphere. Very disappointed.

I also like to play tournament poker and spoke to a host that said that tourney have been delayed (possibly until the hotel opens) and they will only be monday through thursday starting at 11 am. Woo hoo!!




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