Potawatomi Hotel & Casino Hot

 
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Potawatomi Hotel & Casino

Details

Address
1721 W. Canal Street
City
Milwaukee
State
Wisconsin
Zip Code
53233
Country
United States
Phone
(414) 645-6888
Players Club Details
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Toll-Free Number: (800) 729-7244
Rooms: 371 Price Range: $189-$239
Suites: 10 Price Range: Casino Use Only
Restaurants: 6 Liquor: Yes
Buffets: B-$18.00 (Sunday) L-$15.00
D-$15 (Tuesday/Thursday)/$41 (Wednesday/Friday)/$24 (Saturday)
Casino Size: 38,400 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Three Card Poker, Four Card Poker, Let It Ride, Bingo. Off Track Betting, Spanish 21, Casino War, Baccarat, Bingo
Overnight RV Parking: Free/RV Dump: No
Special Features: Smoke-free casino on 2nd floor.

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User reviews

63 reviews

 
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Comments
(Updated: October 07, 2016)
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Tight slots

Nice..but after you put like $500 in a $1 slot you think you would get something back for God's sake...I'm done with this place

Was this review helpful to you? 
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

FORGOT TO ADD

I forgot to mention to atmosphere of this awful place. It is absolutely one of the smokiest casinos in the country, but to their credit they have 2 small non smoking areas. My question, tho, is why is it ILLEGAL to smoke in any public place in Wisconsin, except a casino? There a person can be 6" from my shoulder and be smoking their nasty, foul smelling, gagging cigarettes, or even worse...pipes or cigars. SHAME on the uncaring Indians for allowing such a health hazard. Do the greedy owners really think that people won't come to their casino if there is no smoking? What would the alternative be? Why are the law breaking people allowed to have their childish needs catered to? Maybe the casino could pass out nicotine flavored baby pacifiers for them to suck on. UGH

And then there is the so-called music which shakes the rafters at ear splitting volume, periodically interrupted by some jerk on a loudspeaker who tells us about some promotion. Why are we assaulted with so called music chosen by someone who thinks that a woman shrieking a high note over and over and over and over or a mono toned, mumbling, incomprehensible rapper constitutes talent? For one thing - look at the age of most people who are gambling...they are not interested in pop music. Please get rid of it, or at least turn it down. Frankly, I do think that employees at some point with have a valid case to sue the Pottawatomie for hearing loss. I don't know how they can work there every day.





Was this review helpful to you? 
(Updated: October 02, 2016)
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Evidence they cheat

Well, this proves to me how crooked Potawatomie is, once and for all.  There is a slot that I normally love to play - "Heart of Antony."  It is always hard to get the bonus on this machine, but I always try it, even though I know my odds of getting a bonus or even a couple of good hits are not good.  

So, last week I was playing, and I thought I'd throw out one last large bet.  I played $2.00 a pull, something I NEVER have tried before.  I immediately got the bonus and was so excited to see how much I could win with a bet that large.  Just getting the 3 bonus symbols pays $10.00, and gives 15 free spins.

Know how much I made above and beyond the obligatory $10?  Zero, zip, bupkus, nada, niente.  FIFTEEN SPINS at $2.00 each and I did not get one hit.  Not one.  You cannot tell me that the chip has been manipulated so that any large bet will never give you a hit.  This place should be investigated and then closed down.   We in the Milwaukee area sure needed the competition that a casino in Kenosha would have provided.  

Was this review helpful to you? 
(Updated: August 27, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Poto rat hole

What a joke in terms of ROULETTE dealers. Most (not all) are rude as all heck. They act as if they are doing you some sort of a favor by letting you play there (lol). I dont mind the payout because I know about it ahead of time, so thats on me. However, the dealers are very rude, often swearing at the players and when I tell management about it...oh well is the answer. 

Pit and floor/management is a joke. Dont even bother complaining, nothing will change. They know you cant go down the road to the other casino (there isn't one) so they have you by the balls. I'm sure the champagne bottles were poppin when the Kenosha casino plan was declined.  They treat you like crap at Potowatomi because....they can. 

The food is terrible, tight slots, too smokey, bad customer service etc. etc. etc. etc. etc. etc. etc. etc.

Go to Elgin, Ill. instead, on the Fox River. A very nice casino boat experience, much better than Poto rat hole.

Signed, 
Kenneth D. Johnson (age 47, Caucasian)...I dont hide, let them read this. What do I lose/care?

Was this review helpful to you? 
(Updated: June 09, 2016)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Have plenty of money if you want to win Half back!

Been there too many times, and to win Nothing. Place stinks to high heaven. Bums all over asking for cigs or money. Wonder each time I go if I will get Shot or not.

Was this review helpful to you? 
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

You'll Wish You Hadn't If You Do !!?

The Place Is A Total Rip Off !, They Return Next To Nothing In Payouts For Slot Players !, Most Casino & States Have a % Of Return For Players But Not This Place !, If You Want To Go Home Broke Each & Every Visit Just Go Right Ahead & Come Here !?

Was this review helpful to you? 
Overall rating 
 
4.0
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Like any other casino!

The best thing here is the restaurant food it's 85% Gaming on slots can be okay, although a person should know how to gamble with rules like every good gambler does. There are ways to improve. A little lady luck too. They don't call it winning, they call it gambling. The average for this casino is about 80%

Was this review helpful to you? 
(Updated: April 17, 2016)

Do not go

This place is unsafe. Multiple shootings over the past few years. Slots are the tightest around. Food is excellent. Hotel and casino has a history of bed bug issues.

Was this review helpful to you? 
(Updated: February 04, 2016)
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Dissapointed

I knew this day was coming..My wife and I are once a month visitors to Potawatomi..We grab our free breakfast which we always enjoy and then plunk down a few hundred playing slots..Well, this past Saturday,1-30, we went, ate our food and headed off to play our favorite slots..Bad news,,In the last month, they REMOVED most of the 25 cent 3 reelers! There is probably about 20 left and I do not care for any of them They removed at least 40 machines and replaced them with penny machines..Not for me..Looks like we won't be going there as often anymore..Very disapointed.

Was this review helpful to you? 
(Updated: November 28, 2015)
Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

This place sucks for me!!!

I casino alot. This place is on the bottom of my list. Service sucks, slots are not only tight, but half of the buttons don't work. There are a TON of people sitting at slots not playing them. (I call them loungers) The casino promotions are a joke. I just waited in line for a hour to receive a gift card for Thanksgiving and when I went to use it the balance was ZERO!!! Ripped off again! My advise....STAY AWAY!!!

Was this review helpful to you? 
(Updated: November 14, 2015)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Rip Off

Horrible! The only consistency is people losing their money. The buffet is horrible and never eat at the food court. I have been to many casinos and do not recall any of them being as tight as this one.

Was this review helpful to you? 
(Updated: November 04, 2015)
Overall rating 
 
4.8
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Las Vegas equal, great casino

Have stayed here several times and played in the casino, poker and slots. Hotel room is extremely nice. Large, clean, quiet, with a large bathroom. Poker room is very good, better then most rooms in las vegas. Quiet and far away from the slots and noise. Non smoking. I can not stand smoke but the regular casino in the smoking areas you have to walk through are not bad. Have eaten in just about all of the restaurants and will go back again. Really like Ruyi. Play in the poker room mostly, but do the poker slots as well. Sat down at once that had 4 of a kind as the last hand. I hit another and walked away $90 ahead, 5x 25 cents.
Have stayed and played about 5 times now when we are at or summer home in Lake Geneva. Looking forward to going back next spring.

Was this review helpful to you? 
(Updated: September 11, 2015)
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Somebody has to pay for upgrades

I only go on my birthday when I get points in my birthday month or twice a year and spend no more then 50 bucks and after around 30 bucks on BINGO the rest is on food. For me I do not expect to win anything and if I do great. It's fun for me and I know my financial limits. I must say they have changed a great deal over the years but somebody has to pay for the upgrades.

Was this review helpful to you? 
(Updated: September 10, 2015)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

ha!

What a rip off I guess I'll travel just to go to hho chunk casino

Was this review helpful to you? 
(Updated: August 10, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

The Worst Casino ever made...

After I wasted so much money there I came there last Saturday night. It was a hot night so I decided to wear shorts not knowing I would get turned around by not only the very very rude security guard but the guard supervisor as well. Unbelievable. I never heard of that in my life. If you have revealing hips or something your not allowed to come in. it was a hassle trying to get a sitter and come way across town to gamble I come often as well and this was very very disrespectful towards me just because I'm a little big I'm not huge at all I mean this tore me up. I was so hurt by it he could have let me slide for one time. I'm having no help or support but to go to casino to hear such words is very horrible. I'm never in my life going back there again ever...

Was this review helpful to you? 
(Updated: July 26, 2015)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

tight,tight,tight

i been going the last 6 months, never have I seen such tight slots in all my life, they eat your money and pay very little, I was playing quick hits dollar machine, at 3 bucks a crack and 5" I finally got the free bonus spins, 42 of them to be exacts, I won 169.00" really? After I stuck in 200.00" I had no choice but to munipulate machines and was able to grab 600.00" only way you can win is to munipulate..sometimes it works and sometimes not, but we're going eyes where , enough of spending hard earned money for a few bucks, it's a joke to even call themselves a casino..and people there can be shady...a girl sits down and says give me a cigarette? Not plz but give, like I owe her, I said no I'm all out..put a please in there and I'd have done it..I'm sorry but don't waste your money here, go elsewhere..to hard to get anything from this place...after 10 grand I have nothing to show, what does that tell you

Was this review helpful to you? 
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

WORST CASINO EVER

Stay away from this casino, the slots are unbelievably tight, The Bingo hall is totally disorganized and ran by the rudest people, they not only treat their guests poorly but the lower level employees as well..

Was this review helpful to you? 
(Updated: June 15, 2015)
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

enjoyment verses just being takin

I have been going to Pottawatomie hotel casino for the last 15 years and it is only lately that I have realized that their machines are not consistent with allowing you to win or get a feature on the slots it makes you wonder if they rigged the machines and it would be sad if that was the case no one likes to go to a casino and just continue to lose lose lose and never win

Was this review helpful to you? 
(Updated: May 12, 2015)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

without competition they just take your $$$

Potawatomi is the worst casino I have been to. Ironically when you go to cash out the machine is broken down. The slots are extremely tight. Instead of calling it gambling it should be called donating because they don't let you play. The place is extremely dirty. The reward's card is a joke after Scott walker declined the Kenosha casino they cut all the comps. If your interested in gambling I would advise going somewhere where they appreciate your business which is not Potawatomi.

Was this review helpful to you? 
(Updated: March 17, 2015)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Worst casino for me

It's the worst casino I've been to! That casino is not appropriately ventilated for smoke. I had to throw my clothes away because of the smoke smell which won't go away even after washing. I've been to Las Vegas and even though there's smoking it doesn't smell like this!  The place looks dirty and I found out there is a bedbug infestation IN the casino itself, per local news reports. So you may bring those to your home with just one visit, check out Google articles for details. Staff members are not very friendly, especially at the firekeepers booths! In 3 hours I never saw a waitress. Women's bathrooms smelled like pee. Payouts are terrible, Potawatomi, in my opinion has the worst odds of winning out of all the casinos I've been to. I've only gone there approximately 3 times per year and never find improvement in any aspect, in fact it seems worse. I won't go again! Pros - located near downtown, lots of machines and card games.

Was this review helpful to you? 
(Updated: February 18, 2015)
Overall rating 
 
3.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

I can never hit at casino slots for nothing!

Cant ever hit. I've lost over i dont even know much, but i know I'm about to start playing bingo and try my luck.

Was this review helpful to you? 
(Updated: October 31, 2014)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Devil's Den on Canal Street...

I would not recommend Potawatomi Casino to anyone. I've visited a number of other casinos within a 400 mile radius of Potawatomi and was able to conclude that Potawatomi's slot machines pay out the least. (They have to pay for that newly constructed hotel somehow. It has now been reported that the hotel and casino is infested with bed bugs) Several of the black jack dealers that work there told me that they were speechless as to how the dealers there are able to get so many black jacks or 21's. They said that if it's some kind of magic trick, they weren't informed of how it's pulled off. They admitted that when they're playing on the other side of the table they don't experience such good hands. Although I don't recommend gambling your hard earned money, however, if you want to go to a casino and have some kind of expectation of coming out a winner I would recommend Horseshoe Casino in Hammond Indiana or Rivers in Chicago.

Was this review helpful to you? 
(Updated: September 09, 2014)
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Locavore

Ate at Locavore Did not know that an omelet could be so awful, will not eat there again. the other places are much better. The omelet was bad, the potatoes were tasteless had no flavor at all, the coffee was cold and we were not offered a refill which we would not have taken anyway because that was bad also.

Was this review helpful to you? 
(Updated: July 19, 2014)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Not for me!

I been to this casino a lot of times. The slot is very tight and the bonus give you little or no return at all. The lady who is in charge of the crap table sat in the middle said,"I didn't put any bet down skip my turn to roll the dice." I ordered a drink and wait for so long and sometimes they never show up with your drink. Overall I think you should head down to Vegas to get the service you needed.

Was this review helpful to you? 
(Updated: December 06, 2013)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

A RAW DEAL: Slot Payoffs Revealed 87.7%

A Milwaukee woman was recently charged with embezzling $1 million from her employer to feed a slot machine habit at Potawotomi.

The criminal complaint, citing Potawotomi records, said over a period of several years, she ran $3,914,184 through the slot machines and had a net loss of $483,327.

According to my math, based on those numbers, Potawotomi's slots paid back 87.7 % cent.


Compare that to the actual paybacks of non-Indian casinos as reported in CASINO PLAYER magazine - 93 to 95% for $1 slots.

Was this review helpful to you? 
(Updated: November 12, 2013)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

MACHINES ARE TIGHT

I go to Potawatomi slots once a month and have won nothing in the past 6 months. The machines are so so tight. Where do you think the money is coming from to built that BIG Hotel? Every time it is Miracle on Canal Street guess where the money goes to? You have to wait forever to have someone fix the slots. Sometime the machines should pay you but it does not, if a machines is paying out the POTAWATOMI people will take the buttons out or replaced them with one that is blank or nothing at all. More new slot machines but less pay outs. I lost so much money in the last 6 mos. it is better just putting the money away and can save more than any winnings from POTAWATOMI. Use your Fire Keeper card and you will never win anything. Once a slot machine flashed me that my card was blocked. Have to go to Customer Service to get it unlocked. Of course it did not work anyway do not trust the card. Get few points but use them as soon as possible because you may not have them later.

Was this review helpful to you? 
(Updated: October 07, 2013)
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Pure greed - stay away

Big expensive buffet with lots of junk food. Tries to be a Vegas casino and fails. We lived in Vegas for 5 years and have lived in Milwaukee for 13. We go to Illinois or Iowa to gamble. Potowatomi is smoke-filled and crowded. With no competition for 100 miles this casino offers poor payouts and expensive entertainment. Always packed, loud and smoke-filled. If you like lung cancer - gamble here. Lots of rude foul-mouthed old retired public employees here. They expect to be treated like royalty and will tie up multiple machines at one time. We gladly drive 2 hours south or west to smaller casinos and get far better service, food and payouts/comps. Potowatomi is spending $100,000s to keep a casino out of Kenosha. There is a big reason for that.

Was this review helpful to you? 
(Updated: October 02, 2013)
Overall rating 
 
3.8
Slots 
 
3.0
Table Games 
 
5.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Smoky

I want non-smoking zone for blackjack and roulette! In overall, this is a good place to stop if you visit Milwaukee.

Was this review helpful to you? 
(Updated: September 22, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Potawatomi Casino (known as the "Devil's Den.")

Potawatomi, in my opinion has the worst odds of winning out of all the casinos I've been to.

Was this review helpful to you? 
(Updated: July 24, 2012)
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

ilancer

I've been to a lot of casinos, and this Buffet is the worst. I actually complained about it, and I never do that. I can't tell you how disappointing it was. The slot selection is huge, but I observed that no one anywhere was winning. I think the idea is that some people should get lucky here and there, but not this casino. The soda machine had no ice, the cashier line was long and slow, and service with a smile is not the normal for Potawatomi. Travel to Oneida or Rivers for a little more enjoyment....

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