Potawatomi Hotel & Casino Hot

 
2.2 (45)
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Potawatomi Hotel & Casino

Details

Address
1721 W. Canal Street
City
Milwaukee
State
Wisconsin
Zip Code
53233
Country
United States
Phone
(414) 645-6888
Players Club Details
Click to reveal infoWe need information on this casino's Players Club. If you have information that you would like to share with us about this club, please email it to us at This email address is being protected from spambots. You need JavaScript enabled to view it. Thank you for your help!

Toll-Free Number: (800) 729-7244
Rooms: 371 Price Range: $189-$239
Suites: 10 Price Range: Casino Use Only
Restaurants: 6 Liquor: Yes
Buffets: B-$18.00 (Sun) L-$13.00
D-$18.00/$13.00 (Tue/Thu)/$36.00 (Wed)/$24.00 (Fri/Sat)
Casino Size: 38,400 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Three Card Poker, Four Card Poker, Let It Ride, Bingo. Off Track Betting, Spanish 21, Casino War, Baccarat, Bingo
Overnight RV Parking: Free/RV Dump: No
Special Features: Smoke-free casino on 2nd floor.

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45 reviews

 
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(14)
 
(15)
Overall rating 
 
2.2
 
1.6  (45)
 
2.3  (41)
 
2.3  (45)
 
2.2  (45)
 
2.4  (45)
 
2.0  (37)
 
2.2  (45)
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(Updated: March 17, 2015)
Sil
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Worst casino for me

It's the worst casino I've been to! That casino is not appropriately ventilated for smoke. I had to throw my clothes away because of the smoke smell which won't go away even after washing. I've been to Las Vegas and even though there's smoking it doesn't smell like this!  The place looks dirty and I found out there is a bedbug infestation IN the casino itself, per local news reports. So you may bring those to your home with just one visit, check out Google articles for details. Staff members are not very friendly, especially at the firekeepers booths! In 3 hours I never saw a waitress. Women's bathrooms smelled like pee. Payouts are terrible, Potawatomi, in my opinion has the worst odds of winning out of all the casinos I've been to. I've only gone there approximately 3 times per year and never find improvement in any aspect, in fact it seems worse. I won't go again! Pros - located near downtown, lots of machines and card games.

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(Updated: February 18, 2015)
travis raddle
Overall rating 
 
3.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

I can never hit at casino slots for nothing!

Cant ever hit. I've lost over i dont even know much, but i know I'm about to start playing bingo and try my luck.

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(Updated: October 31, 2014)
Mike
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Devil's Den on Canal Street...

I would not recommend Potawatomi Casino to anyone. I've visited a number of other casinos within a 400 mile radius of Potawatomi and was able to conclude that Potawatomi's slot machines pay out the least. (They have to pay for that newly constructed hotel somehow. It has now been reported that the hotel and casino is infested with bed bugs) Several of the black jack dealers that work there told me that they were speechless as to how the dealers there are able to get so many black jacks or 21's. They said that if it's some kind of magic trick, they weren't informed of how it's pulled off. They admitted that when they're playing on the other side of the table they don't experience such good hands. Although I don't recommend gambling your hard earned money, however, if you want to go to a casino and have some kind of expectation of coming out a winner I would recommend Horseshoe Casino in Hammond Indiana or Rivers in Chicago.

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(Updated: September 09, 2014)
Audrey
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Locavore

Ate at Locavore Did not know that an omelet could be so awful, will not eat there again. the other places are much better. The omelet was bad, the potatoes were tasteless had no flavor at all, the coffee was cold and we were not offered a refill which we would not have taken anyway because that was bad also.

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(Updated: July 19, 2014)
patrick
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

Not for me!

I been to this casino a lot of times. The slot is very tight and the bonus give you little or no return at all. The lady who is in charge of the crap table sat in the middle said,"I didn't put any bet down skip my turn to roll the dice." I ordered a drink and wait for so long and sometimes they never show up with your drink. Overall I think you should head down to Vegas to get the service you needed.

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(Updated: December 06, 2013)
Bruce Walters
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

A RAW DEAL: Slot Payoffs Revealed 87.7%

A Milwaukee woman was recently charged with embezzling $1 million from her employer to feed a slot machine habit at Potawotomi.

The criminal complaint, citing Potawotomi records, said over a period of several years, she ran $3,914,184 through the slot machines and had a net loss of $483,327.

According to my math, based on those numbers, Potawotomi's slots paid back 87.7 % cent.


Compare that to the actual paybacks of non-Indian casinos as reported in CASINO PLAYER magazine - 93 to 95% for $1 slots.

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(Updated: November 12, 2013)
La Verne
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

MACHINES ARE TIGHT

I go to Potawatomi slots once a month and have won nothing in the past 6 months. The machines are so so tight. Where do you think the money is coming from to built that BIG Hotel? Every time it is Miracle on Canal Street guess where the money goes to? You have to wait forever to have someone fix the slots. Sometime the machines should pay you but it does not, if a machines is paying out the POTAWATOMI people will take the buttons out or replaced them with one that is blank or nothing at all. More new slot machines but less pay outs. I lost so much money in the last 6 mos. it is better just putting the money away and can save more than any winnings from POTAWATOMI. Use your Fire Keeper card and you will never win anything. Once a slot machine flashed me that my card was blocked. Have to go to Customer Service to get it unlocked. Of course it did not work anyway do not trust the card. Get few points but use them as soon as possible because you may not have them later.

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(Updated: October 07, 2013)
Ken Powers
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Pure greed - stay away

Big expensive buffet with lots of junk food. Tries to be a Vegas casino and fails. We lived in Vegas for 5 years and have lived in Milwaukee for 13. We go to Illinois or Iowa to gamble. Potowatomi is smoke-filled and crowded. With no competition for 100 miles this casino offers poor payouts and expensive entertainment. Always packed, loud and smoke-filled. If you like lung cancer - gamble here. Lots of rude foul-mouthed old retired public employees here. They expect to be treated like royalty and will tie up multiple machines at one time. We gladly drive 2 hours south or west to smaller casinos and get far better service, food and payouts/comps. Potowatomi is spending $100,000s to keep a casino out of Kenosha. There is a big reason for that.

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(Updated: October 02, 2013)
Mon
Overall rating 
 
3.8
Slots 
 
3.0
Table Games 
 
5.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

Smoky

I want non-smoking zone for blackjack and roulette! In overall, this is a good place to stop if you visit Milwaukee.

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(Updated: September 22, 2012)
Mike
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Potawatomi Casino (known as the "Devil's Den.")

Potawatomi, in my opinion has the worst odds of winning out of all the casinos I've been to.

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(Updated: July 24, 2012)
Lance
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

ilancer

I've been to a lot of casinos, and this Buffet is the worst. I actually complained about it, and I never do that. I can't tell you how disappointing it was. The slot selection is huge, but I observed that no one anywhere was winning. I think the idea is that some people should get lucky here and there, but not this casino. The soda machine had no ice, the cashier line was long and slow, and service with a smile is not the normal for Potawatomi. Travel to Oneida or Rivers for a little more enjoyment....

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(Updated: June 25, 2012)
John
Overall rating 
 
3.9
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Good Players Club and Craps Tables

My wife and I have mostly alternated between Potawatomi in Milwaukee and Oneida in Green Bay for the past 16 weekends and I have to give Potawatomi the edge. Every month they send us players bonuses for at least one or two free meals each and $15-$20 twice that month in match play money. This month we got a surprise of an extra bonus which will bring the total to $45 in match play for each of us for the month. We have tried other Indian casinos in Wisconsin and Potawatomi rewards us the best. The slots are ok. My wife has her favorites scoped out and generally does well on them. I play craps almost exclusively and like the Potawatomi tables. The only objection I have is they tend to jack up the minimums from $5 to $10 on weekends although they usually have had at least one $5 table that I can get on. The buffet is ok, about average or a little better although Oneida is a step above. The Fire Pit Sports Bar food is excellent but you might wait for a half an hour for a table during the weekend. There is a large circular bar centrally located that has good drinks that can be bought with card club points so you can drink cheap. The atmosphere is lively especially after a Brewers home game as Miller Park is only a few blocks away and the fans stream in. A few other reviews have mentioned a "fragrance". I smell it every time we go to Potawatami. I don't know if it is produced purposely or what exactly it is but I've always thought it was an Indian musk or incense. I can usually smell it the next day and and to me it smells like Gambling! My wife and I are not extremely experienced or well traveled gamblers and perhaps Wisconsin casinos don't hold a candle to Las Vegas for a lot of folks. We are happy with the level of service and fun we have especially at Potawatomi but we do plan on checking out the mecca of gambling later this year.

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(Updated: June 05, 2012)
Wildkat83
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0

Slots are not ATM machines...nor should they be!

Everyone rants and screams about "tight" slot machines...have been to Vegas, Iowa, Illinois, and other places and slots are slots...they are not ATM machines nor should they be. They are randomized and programmed to allow for payouts based on a number of indices...timing, wagers, what the machine next to it is doing, previous payouts, etc. If you want to hop on a machine that just spit out a payout of $2000 to person sitting there before you, don't expect the same result...IT DOESN"T HAPPEN!!!!! I've found two bits of advice given to me way back when when playing slots: look for a machine that seems "abandoned" and having been sitting idle for a while; don't use your Membership Card if you are wanting a big "hit"/payout...I have hit bigger payouts and progressive jackpots when not using my card then when using it. Of course I lost out on the "session points" afforded me when they track my playing time and wagers, but the total amount WON erased the pain of losing enough free points to pay for a buffet lunch!

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(Updated: June 05, 2012)
georgia_roger
Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Not our favorite

We live an hour from Potawatomi Bingo Casino and have been there 2-3 times since it opened. The low denomination slot machines are limited in quantity and we sure didn't win. We find the atmosphere dark, dirty, and congested...very difficult to get on a machine of your choosing. We ate at the buffet once; never again.

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(Updated: April 23, 2012)
Dave
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

really no good

Don't waste your time or money. This used to be a decent casino, years ago when they were smaller, now they are just bad at slots. On one machine a penny, I was paying 1.00 per spin 20 lines, I got the bonus and 50 free spins and netted 3.41. On another 50 dragons 50 lines , 2cent 125 coins per spin 15.00 after bonus was done. The workers stand around talking when guests are seeking help, one man next to me waited 45 minutes for them to put new paper in his machine so he could cash out, this ws on a Thursday morning at 2:27 am!

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(Updated: March 17, 2012)
david
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

slots don't seem to pay

You're wasting time and money coming to this place, their machines are so tight.

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(Updated: March 01, 2012)
gubul
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

slots

this casino doesn't appeal to me! 3 in my rating means "no idea"

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(Updated: February 15, 2012)
Jane Doe
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

Money going toward new hotel....Payouts terrible

You can go to this casino with 500.00 and play on a 2 cent slot machine (minimum bid) and walk out with nothing in 2 hours. The payouts are terrible and they've done something to the slots to set minimum bid on most machines to 50 cents a spin. Bonus spins are few and in between, one bonus spin per 50.00, and then a 5 dollar payout after putting 50.00 in. I'm hoping for a new Casino in Kenosha but Potawatomi is fighting that tooth and nail. Bingo is just as bad, you can play five days a week at 50.00 a day and go 6 months to a year without winning. Summed up you can spend 6,000 in six months at breakfast bingo to win 200.00. If you play for the love of the game it's worth it, if you play to win I wouldn't recommend Bingo at Potawatomi. They have a handful of old guys that win on a daily basis which makes you question the legitimacy of the whole Casino. After spending thousands you can ask for a comp and if you're lucky they will give you 10 to 50 dollars that you can use in their gift shop on junk, the food court on terrible food, or the restaurant with poor service. The comp is a guessing game......... can I get 10 dollars, what about 20, OK 30, instead of the casino telling you what is available. Biggest regret is every going there 3 years ago.

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(Updated: November 21, 2011)
Jeff
Overall rating 
 
4.3
Slots 
 
3.0
Table Games 
 
5.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Nice place

This is an opulent place to gamble. Beautiful casino and super clean. I've enjoyed myself every time I've played here. I love the Firepit sports bar. They have a DJ some nights and the place is fun to dance at. They also like to give some beer specials on certain micros they're trying to get rid of. Hop Devil for 3 bucks???? YES I CAN.
Slots are as good or cheap as Vegas and no free booze. That's a major buzzkill in my book.
Tables are 5 or 10 and seem standard.
Haven't had the restaurant food yet.
Good players club.

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(Updated: October 31, 2011)
linda_wi
Overall rating 
 
3.4
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Getting a Little Better

11/2011 - I don't have a lot of luck at Potowatomi but I will say that they have gotten more penny machines and newer machines in recent times. I think they are finding that people will travel to find newer machines that have less than 100 lines on them. I don't play the tables, but they are always busy. They do give you nice comps - most every month I receive a coupon for a free buffet as well as a dollar comp. During your birthday month they give you 2,500 points if you gamble that month. That is worth $25.00 in their gift shop or restaurants - or $10 slot play. Not my favorite place to go to win something, but they are getting a little better. Hoping for a casino in Kenosha! Then the Potawatomi will really have to toe the mark!

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(Updated: September 14, 2011)
VP John
Overall rating 
 
2.3
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0

VP ok, many coupon opportunities, not much else to

Slot machines are minimum 2 cent and all have lousy return. Have on occasion hit a payout for a few bucks but mostly the slots will just rob you blind. Full pay video poker (9/6 JoB and 16/10/4/4/ DW) found on a few 50-cent and some $1 denomination machines in lower casino. Naught better than 8/5 JoB at quarter level anywhere. Proper 4000-coin Royal for five coins is only rarely seen at $1 and above. Local hotels give away coupons for $15 freeplay after about $400 coin-in. If you play nothing but the few full-pay VP machines you can make the money last but any other machines will bleed your bankroll quickly. A playable stop for the expert, highly disciplined math-major VP player only. All others should avoid. I don't play table games so have no rating but noticed that the BJ rules seem to be 3:2, dealer hits soft 17 with $5 or $10 minimums, 8-deck CSM.

Have tried food in a couple of the food court stands and it's overpriced, institutional-out-of-the-can glop that sits under heat lamps. Casino rate at local hotels is a decent discount (e.g. $85/night instead of $125/night at decent properties) but quite limited availability; no attached hotel. Shuttle buses run in a circulating route so you're certain to have a 15-minute ride stopping at multiple hotels either on the way there or the way back, but the buses do keep to the schedule and often run until 2AM or later. The parking ramp sign that purports to indicate the number of open spaces per level is a sham, the numbers never change, so go to level 4 and find a spot right next to the entrance even though the sign always says the level is full.

Can be very bad smoke at some times, other times levels are acceptable. There seem to be more inconsiderate smokers (blow in your face, leave ash residue EVERYWHERE) here than in most Vegas casinos.

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(Updated: July 22, 2011)
Steeldocman
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Potawatomi: Craps

I've read all of the reviews for the casino and it seems that the slots really are rated pretty much universally bad. I would agree with that assessment as I've spent a little time at the machines. I guess a casino can manipulate the payout of slot machines which is why I don't play them a lot . As a result, I only play Blackjack or Craps, principally the latter. The primary reason is that I do enjoy those table games. But also, it's worthy to point out that , for better AND worse, you can't manipulate the inherent randomness and expected percentage outcomes of the roll of dice. So, as long as the layout of the table is within standard payout limits, you can't be cheated like you can with a machine that has a chip that can be manipulated by management, I also like the fact that the expectation of winning anything at a crap table is, for the most part, about the same in Reno, Vegas, Atlantic City, Chicago, or Potawatomi. As a result, i can say after giving this casino many, many hours of play over the last 9 years, as well as gambling on the East Coast and in Nevada, that I've done very well, which really means that I've lost very little. The most favorable bets in the casino are really the least unfavorable. These are found at the craps table. Good luck.

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MilwaukeeGal
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

TERRIBLE FOOD AND GAMBLING

5/20/11 Gambling Funds gone within 2 hours playing 45 cent, 60 cent and 75 cent max bet on slots.
No hits and no fun. Went to the Fire Pit Sports Bar and ordered a comped mushroom and swiss burger. AWFUL!!!
My partner kept telling me our food was sitting under the heat lamp. Don't know why, it wasn't too busy.
The meat had a chewy consistency, something like a mix of hamburger and moist paper towel shreds. It's hard to explain, but it wasn't enjoyable. Fries were sparse on my plate,they were OK, somthing like Orieda Fast Food Fries, so no big deal.
There was BLARING BASS Rap, Metal music from a "cheap looking tiny OPEN club" they put in right next to the restaurant. I couldn't hear my partner talk. I'm 50, that's not pleasant to me. Why wouldn't they have that club closed off ? They obviously want the young crowd, not my crowd.
At my age, I would NEVER gamble in that area.
There is a HUGE HUGE open parking lot that is ideal for those driving larger pickups and SUV's. It is permanently closed off (for 6 on 5/20/11 ) cars that belong to Potawatomi Supervisors who don't want customers parking their vehicles near them?????
I don't understand that. They want my money in their pockets, but they don't want me parking anywhere near them?
The parking structure and tiny outside lot for customers is tight parking. I don't want those "other people" parking near me either! Teasing LOL, I love my fellow gamblers.
Other than the employees, I HATED EVERYTHING ABOUT POTAWATOMI.

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randy
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

pot-of-what-has-it become

I used to enjoy coming to this place. Every year they seem to screw the slots tighter and now even the video poker has gone 8/5 on double double even at perfect play which I seem to be able to play (because the beer is now $4.50 a bottle) you can't come close to winning at. Last I checked if you drink more you gamble more I guess that is something at least pot-of-what has yet to become because they keep increasing the beer prices. I don't think they have a clue when it comes to a video poker bar of course that would make it too easy to drink and gamble at the same time. I do like the sports bar but I like alot of sports bar and there are ton's of good ones in Milwaukee that are cheaper with better food for the prices. One thing that hasn't changed over the years is the smell of the place, I wish everything else hadn't.

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Josh
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Slot Payouts Are PATHETIC!!!!

My wife and I frequent casinos across the US while traveling both for work and pleasure. We have several relatives that live in WI and usually visit there once every other month. Of all of the casinos we have been to, this one is the worst or close to it as far as slot payouts. Several times a year we take our older family members there but have only left winning once out of 50 times over the years. I suggest visiting some of the others throughout the state. I usually leave Lake of the Torches with more than I came in with on a regular basis. Other than the gulf coast, Vegas and Atlantic city, we usually hit most of the Indiana Riverboat Casinos on the Ohio River monthly. They payout much better than Potowatomi ever has. This is not to say you don't have your good days and bad like at any casino, I am just saying overall, this one is the TIGHTEST for slot payouts I have been to since the early 90's! Then again, you could walk in and maybe become RICH! I will say they do have a good selection of slots though for being outside of Vegas. The food is what you would expect for the price, and the Bingo room is fun. Good luck!

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anonymous
Overall rating 
 
3.3
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Review of Potawatomi Casino, Milwaukee WI

SLOTS: Great selection, best I've ever seen, but very tight.
TABLE GAMES: No idea, I'm a slot player. Gave it an average 3 , only because I was required to rate it.
CUSTOMER SERVICE: Good. Cocktail Waitresses have been frequent ( soda and coffee is free, alcohol is a charge ) and Fire Keepers are courteous , helpful and comp a meal here and there.
PLAYERS CLUB: Pretty good, they give a couple dollars as a bonus twice a month based on play. Points are earned somewhat quickly and can be exchanged for food or at the gift shop which has some interesting and unique items for sale.
Example:1600 points is equal to $16.00 food/shopping.
I've been told the points can be exchanged for cash at half the value.
GAMING ATMOSPHERE: Very fun, large casino.
AMENITIES: There is no Hotel , gave it an average 3, only because I was required to rate it.
FOOD & DRINK: Fire Pit Sports Bar has good food and drink. Had lunch Buffet once and it was so disappointing, never again. Sunday Brunch was pretty good. Trappers grill upstairs in food court is alright for fast food. Never tried the other restaurants.

Can count on fun and most likely food (if you ask for a comp), but as far as winning, don't count on it.
It has a lot of redeeming qualities that keep hundreds of people returning, but the slot payouts need improving.


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Chris
Overall rating 
 
3.2
Slots 
 
1.0
Table Games 
 
5.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Thumbs Down

Slot payouts are pitiful. The only thing I can suggest are the table games. At least you have a little more control over those payouts. Just beating a dead horse by giving them another thumbs down review on their slots. Good luck.

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Mike
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Pays Big? Not hardly

I've been going to this casino since it was just a little barn when it first opened. Over the years. my visits have been far fewer, not due to any changes in my financial situation, just that I have seen how their payouts have steadily gone down. I gladly spend the extra hour to drive to Madison and take my chances at DeJope. To anyone in the Milwaukee area, I'd suggest DeJope, Ho Chunk or the riverboats in Gary/Hammond. You stand a far better chance of your money lasting more than 20 minutes.

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Karl Katzer
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0

Travellers BEWARE!!

Well I've never once left here with more than i came in with. Take a look at their site no big winners here. That's not what I'm writing this review for, the reason I'm writing it is to warn people to avoid this place at all costs!! the one good review of this overly decorated money sponge of a casino has is more than likely by an employee. Steer clear you're better off buying a scratch off than going here.

I live within driving distance but i can tell you that Dejope or Ho Chunk has given me better payouts so if you're visiting the area the extra drive out of the way to either of those would be more worth it. I will never go back after the experience i had last night.

The guy sitting next to my girlfriend stole $20.00 out of the front pocket of her hoodie and when we went to security they said that "it was only $20.00? live and learn." I couldn't believe that they said that. They told us if it were more than $20.00 they might be able to help us. I'm sure the same wouldn't be true if i took a chip that fell on the floor and picked it up!? Unbelievable. Vegas this is definitely not. They are 1000X more helpful and curteous there. At a $20.00 expense to my girlfriend, heed this warning and avoid this casino at all costs!!

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Bill Fitzgerald
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Tight doesn't begin to describe it.

This place is way too tight.

I was playing slots. I finally hit the bonus round (10 free spins). I didn't win enough to cover my initial bet.

Don't bother to play here.

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