Casino at Dania Beach, The

 
2.1 (10)
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Casino at Dania Beach, The

Details

Address
301 E Dania Beach Boulevard
City
Dania Beach
State
Florida
Zip Code
33004
Country
usa
Phone
(954) 920-1511

Toll-Free Number: (844) 794-6244
Restaurants: 1
Games Offered: Slots, Video Poker, Poker
Overnight RV Parking: No
Special Features: Live jai-alai seasonally. Daily simulcasting of thoroughbred/harness racing and jai-alai.

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User reviews

10 reviews

 
(2)
 
(1)
3 stars
 
(0)
 
(2)
 
(5)
Overall rating 
 
2.1
 
2.5  (10)
 
1.2  (5)
 
2.4  (10)
 
2.4  (10)
 
2.3  (10)
 
1.7  (6)
 
1.9  (10)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

5 stars casino

One of the best casino I've beet. Wonderful customer service and atmosphere. Will recommend!

Was this review helpful to you? 
(Updated: October 28, 2016)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Still Many Kinks in Their Armor

The casino has a fresh look - because it's relatively new - but the staff needs to be much-better trained in all aspects of customer service which tends to bleed over into other areas of operations. Haven't tried the new Buffet room yet the food service to date needs to be better prepped and system to coordinate all such services needs a lot of work. Slots are so-so and as far as payouts, they are average at best. The 954 music lounge for shows is poorly laid out for accessible seating and those who pay premium prices. If anyone stands up, no one can see a damn thing unless you are in the front row. Their talent offerings aren't bad and the tickets somewhat reasonable. Downside is that their ticketing office is at their sister venue in Miami so if you have an issue on event day, good luck sucker! The security checking bags does a cursory review. The Club card folks double as staff at a concert (too cheap to hire pros who handle audiences) and then stand there watching the show. For those who work in the arena/aud/venue business, that's a no-no. Serving the paying crowd should be the top priority. I still prefer Vegas and especially love Downtown. The little guy built that town and the Mob during the early days was smart enough to realize that Joe Average was the foundation to long-running success. While I despise the hassle of a 5 1/2 flight, the 2,168 air miles go quickly knowing that I'll be "home" when the wheels touch down at McCarran.

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Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Worst Casino I've Been Too

Worst casino I've ever been to. I'm a high roller or shall I say a max bet player and the promotions are bullshit. Im certainly not a sore loser because gambling is taking a chance but I'd much rather lose $1000 a day with the Seminoles Mardi gras Calder Miami any casino but Dania. You have no pin # to your card they give you vouchers(really VOUCHERS)_and $20 for 2000 points ask any real gambler if that isn't ridiculous do they have any idea what you have to spend to get 2000points it's a freaking insult whenever my family friends want to join me I take them some where else.Spin to win is completely unfair to ALL GUEST and the pay amounts are ridiculous go to any other casino and you want even be insulted like that And don't get me started with free play. Free play is suppose to be based on your level of play(betting amounts and time played,how long how often)and then loaded onto your card. The only reason and I mean the only reason I still go when I feel like it is because its 4min away from my home but honestly driving somewhere is worth it even if I lose I just honestly rather lose somewhere else not with them.

Was this review helpful to you? 
(Updated: October 02, 2016)
Overall rating 
 
4.3
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
1.0

Neat place

Loved the experience.  Fresh, alive games fun
  I usually go to biloxi, Atlantic city and las Vegas. I am high levels at other casinos and enjoy diversion from retired life.  
  This casino hit the spot.  But food needs fixing.  Too high for small size and quality. Simple fix, if management is serious.
   Gaming exciting. Other reviews on return reflect unrealistic expectations.  It is Gambling.  You will loose if you expect to win.

Was this review helpful to you? 
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Complaint

Never eat at the Roasters n Toasters and pay with Debit Card as they charge you card twice and do not notify customer. In addition, you call to speak to manager an Armando returns your call after about an hour when you are told he would call back in a couple of minutes. Furthermore, they do not refund the double charge for 4 to 5 days. Really bad customer service. This is not the norm in any of the other casinos in Florida and I have been to them all. If I would have been notified of this being your standard operating procedure as informed by Armando I would have paid the $4.00 charge at ATM and paid cash. Truly disgusted with service and assistance of management. I will spread the word so others do not go through the same horrific experience!!!!!

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