Coeur D'Alene Casino Resort Hotel
Rooms: 202 Price Range: $85-$210
Suites: 8 Price Range $160-$450
Restaurants: 7 Liquor: Yes Valet Parking: Free
Buffet: B- $12.99 (Fri-Mon)
D- $21.99 (Sun)/$28.99(Fri/ Sat)
Casino Size: 30,000 Square Feet
Games Offered: Slots, Video Poker, Bingo (Friday-Sunday), Off-Track Betting, Keno
Overnight RV Parking: $20/RV Dump: No
Special Features: 18-hole golf course. Spa.
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My son had booked a room at the Spa Towers for us to stay in for two nights. I decided I would like to stay another night so I called the desk to see if the room was available for me to continue another nights stay. They confirmed it was available and I was assured it was all taken care of for my continued stay in that room. The next day I leave to go shopping for a few hours when I came back my key wouldnt open the door. I had to walk the long distance to the desk which already made me irritated. Then when I told them room such and such key not working. They started acting strangely whispering to coworker thats room :: and call security. Mind you not saying nothing to me not a word. They call security and I'm freaking out thinking omg what is going on.. What happened did someone break in my room why are they calling security and no one will tell me anything. I was very upset and confused. About 10 minutes later security arrives . Come to find out they moved me to another room. That room was reserved already for someone else. It was not a special room mind you. So while I was gone they went into my room that I had left about 1 pm and they gathered all of my belongings and things I had in there threw them in plastic bags and moved them into another room . By the time I got there someone else was already in my room. I was dumbfounded at what had happened . I felt very violated. I had been staying there for 3 days. I had my toiletries throughout the bathroom and my things all over etc. They went through everything and touched it threw it in a clear plastic bag and took it out. I had a few things missing. My son had told me later that he had them do that to him the last time he stayed there too and he had prebooked the room for 2 nights. If it was a suite or something special I could understand but it was a standard at no special area of the motel. Now we were able to get these rooms using our rewards comps. So does this mean that we are just trash because we got free rooms and they dont care about you so kick you out for people paying at the time. Even though we spend a lot in the casino. All I know is that it was the most invasive thing I have ever had happen. Being that my son had them do that to him too the month before really makes it unbelievable. It was not an accident that it happened one time. I also had not received so much as a call, text or email about them going into my person belongings like that. Why??? Very upsetting to say the least. So if you are using your rewards you are nothing I guess. I have been going there for 20 yrs regularly and after that... I chose to spend my money at Quest now.
I hit an extraordinary jackpot on Feb 26, 2015. It was on a bonus spin on "Lotus Land". After putting in several hundred dollars on $2 bets, I hit and was delighted. I never dreamed the calculated amount $1,300 was incorrect. But later I calculated the jackpot to be $8,000. This is with no help on the fifth reel on just one bonus spin.
Over several weeks I talked this over with CDA Casino management and employees. We looked at the jackpots on the machine going back a year and a half. Mine was clearly stated. They could easily of consulted their security camaras or the documented detail of the machine on the jackpot. Also every jackpot is reviewed before a hand pay jackpot is paid.
I've been a good customer for years there. They have no intentions of making good, I don't trust them and wonder how long this has been going on. They don't want to do the right thing, once I signed the W2-G it was a done deal.
My gambling days are over.