Isle of Capri - Lake Charles

 
2.5 (17)
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Isle of Capri - Lake Charles

Details

Address
100 Westlake Avenue
City
Westlake
State
Louisiana
Zip Code
70669
Country
United States
Phone
(337) 430-0711

Toll-Free Number: (800) 843-4753
Click Here to Check For the Best Isle of Capri Lake Charles Room Rates!
Inn Rooms: 241 Price Range: $80-$195
Suite Rooms: 252 Price Range: $140-$295
Restaurants: 4
Valet Parking: Free
Buffets: B- $9.99 L- $12.99/$16.99 (Saturday/Sunday)
D- $15.99/$32.99 (Wednesday/Thursday)/$35.99 (Friday/Saturday)
Casino Size: 51,569 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Pai Gow Poker, Three Card Poker, Let It Ride, Mississippi Stud, Mini-Baccarat, Ultimate Texas Hold 'Em
Overnight RV Parking: Must use RV park
Special Features: Two 1,200-passenger paddle wheelers on Lake Charles. 8-space RV park ($20 per night).

 

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User reviews

17 reviews

 
(1)
 
(2)
 
(6)
 
(2)
 
(6)
Overall rating 
 
2.5
 
3.0  (17)
 
2.5  (16)
 
2.4  (17)
 
2.3  (17)
 
2.4  (17)
 
2.7  (16)
 
2.3  (17)
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Player's Club
Gaming Atmosphere
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Comments
(Updated: June 15, 2016)
Overall rating 
 
2.7
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Disappointed

Stayed at the Inn was disappointed with staff they were unprofessional didn't care for my needs I've been going for years this experience reminded not to go back to this Casino were I can be treated as a guest not a pest.  There always one that doesn't give good customer service but it was my experience with all staff. Other casino I gone to treatment was great around lake Charles.  I'm from San Antonio a 6 hour drive that I regret due to treatment from the inn.  I recommend using this feedback toward your staff to strengthen your hotel staff. Before you loss more customers.

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(Updated: June 08, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

The total PITS

I've been to casinos all over the United states and this dump is the bottom of THE stack worst! First slots don't pay. 2 the security always are watching you like you are a crook. 3. The food is garbage! 4. The employees are rude5.filthy nasty place. A total disgrace. Don't ever waste your money or your time at this crater casino. Go to kinder or some place else. Period! 

Was this review helpful to you? 
(Updated: August 26, 2012)
Overall rating 
 
2.2
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Closest but definitely not the best.

Everyone was very nice at this place but I find that their players club lacking. I haven't gotten much in the way of comps and find that this casino is a little on the dumpy side. On the other side, I did win $600 on one of their slots so that was nice.

Was this review helpful to you? 
(Updated: January 03, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Room at the Inn

Not rating because didn't do many things. But wanted to say the room was very nice. It was a handicap room so maybe not used as much. Anyway, no complaints except they don't allow dogs.

Was this review helpful to you? 
(Updated: July 02, 2011)
Overall rating 
 
2.6
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0

The Inn was good, for the most part

I had read some rather poor reviews regarding The Inn and was a bit concerned when my wife made reservations there. However, the room was surprisingly good -- especially for $89 a night. Beds were VERY comfortable, TV was very nice, bathroom was clean -- I was pleasantly surprised. However, on Thursday, June 19, 2011 they only had one guy working both at the front desk and as the bell man. He actually asked my wife to help him with the overpacked and overstuffed bags of another customer when she was checking in! When she refused, he sneered, "Thanks for the help." Kind of snotty, but they should have more help on duty.

The Inn is just a short walk over to the casino. They do provide shuttles every few minutes, but they shut them down late at night. The buffet was OK but way overpriced -- $16.99 for what my wife called an $8.99 buffet. The roast beef at the carving station was overdone and dry, but I can't eat beef anyway so I had their links which were very good. I had a piece of chocolate cake, but it was so awful I didn't finish it. Instead, I had some coconut cake and it was very good.

The casino was special in that they have five-nickel video poker. Most casinos have long since dispensed with that. You don't win the big jackpots, but if you're careful you can win a little bit of money over a period of time. Beats getting drilled at the slots. Lots of machines available as well. Went to L'Auberge a while back and you couldn't even find any kind of quarter machines because it was so packed.

We only stayed one night, but all in all it was pretty pleasant.

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