Isle of Capri - Lake Charles

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2.5 (17)
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Isle of Capri - Lake Charles

Details

Address
100 Westlake Avenue
City
Westlake
State
Louisiana
Zip Code
70669
Country
United States
Phone
(337) 430-0711

Toll-Free Number: (800) 843-4753
Inn Rooms: 241 Price Range: $89-$199
Tower Rooms: 252 Price Range: $139-$249
Restaurants: 4
Buffets: B- $10.99
L- $13.99/$19.99 (Sat)/$17.99 (Sun)
D- $16.99/$22.99 (Fri)/
$19.99 (Sat)/$17.99 (Sun)
Casino Size: 51,569 Square Feet
Other Games: MB, P, TCP, LIR, MS
Overnight RV Parking: Must use RV park
Senior Discount: Various Mon if 50+
Special Features: Two 1,200-passenger paddle wheelers on Lake Charles. 8-space RV park ($20 per night).

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User reviews

17 reviews

 
(1)
 
(2)
 
(6)
 
(2)
 
(6)
Overall rating 
 
2.5
Slots 
 
3.0  (17)
Table Games 
 
2.5  (16)
Customer Service 
 
2.4  (17)
Player's Club 
 
2.3  (17)
Gaming Atmosphere 
 
2.4  (17)
Amenities or Hotel 
 
2.7  (16)
Food & Drink 
 
2.3  (17)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Disappointed
(Updated: June 15, 2016)
Overall rating 
 
2.7
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

Stayed at the Inn was disappointed with staff they were unprofessional didn't care for my needs I've been going for years this experience reminded not to go back to this Casino were I can be treated as a guest not a pest.  There always one that doesn't give good customer service but it was my experience with all staff. Other casino I gone to treatment was great around lake Charles.  I'm from San Antonio a 6 hour drive that I regret due to treatment from the inn.  I recommend using this feedback toward your staff to strengthen your hotel staff. Before you loss more customers.

AT
Comments (1) | Was this review helpful to you? 4 0
The total PITS
(Updated: June 08, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

I've been to casinos all over the United states and this dump is the bottom of THE stack worst! First slots don't pay. 2 the security always are watching you like you are a crook. 3. The food is garbage! 4. The employees are rude5.filthy nasty place. A total disgrace. Don't ever waste your money or your time at this crater casino. Go to kinder or some place else. Period! 

DL
Comments (0) | Was this review helpful to you? 3 0
Closest but definitely not the best.
(Updated: August 26, 2012)
Overall rating 
 
2.2
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Everyone was very nice at this place but I find that their players club lacking. I haven't gotten much in the way of comps and find that this casino is a little on the dumpy side. On the other side, I did win $600 on one of their slots so that was nice.

T
Comments (0) | Was this review helpful to you? 2 1
Room at the Inn
(Updated: January 03, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Not rating because didn't do many things. But wanted to say the room was very nice. It was a handicap room so maybe not used as much. Anyway, no complaints except they don't allow dogs.

PM
Comments (0) | Was this review helpful to you? 0 7
The Inn was good, for the most part
(Updated: July 02, 2011)
Overall rating 
 
2.6
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0

I had read some rather poor reviews regarding The Inn and was a bit concerned when my wife made reservations there. However, the room was surprisingly good -- especially for $89 a night. Beds were VERY comfortable, TV was very nice, bathroom was clean -- I was pleasantly surprised. However, on Thursday, June 19, 2011 they only had one guy working both at the front desk and as the bell man. He actually asked my wife to help him with the overpacked and overstuffed bags of another customer when she was checking in! When she refused, he sneered, "Thanks for the help." Kind of snotty, but they should have more help on duty.

The Inn is just a short walk over to the casino. They do provide shuttles every few minutes, but they shut them down late at night. The buffet was OK but way overpriced -- $16.99 for what my wife called an $8.99 buffet. The roast beef at the carving station was overdone and dry, but I can't eat beef anyway so I had their links which were very good. I had a piece of chocolate cake, but it was so awful I didn't finish it. Instead, I had some coconut cake and it was very good.

The casino was special in that they have five-nickel video poker. Most casinos have long since dispensed with that. You don't win the big jackpots, but if you're careful you can win a little bit of money over a period of time. Beats getting drilled at the slots. Lots of machines available as well. Went to L'Auberge a while back and you couldn't even find any kind of quarter machines because it was so packed.

We only stayed one night, but all in all it was pretty pleasant.

S
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