Kewadin Casino - St. Ignace Hot
Toll-Free Number: (800) 539-2346
Rooms: 81 Prices: $105-$120
Suites: 11 Prices: $135-$160
Restaurants: 1 Deli Liquor: Yes
Buffets: B-$8.49/$11.99 (Sun) L-$8.49 D-$14.99/$19.99(Fri)/$29.99 (Sat)
Casino Size: 56,168 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Let It Ride, Three Card Poker, Four Card Poker, Keno
Overnight RV Parking: Must use RV park.
Senior Discount: Various Thu 7am-7pm if 50+
Special Features: Local motels/hotels offer packages with free shuttle service. Sports bar. 21 Site RV Park ($10 per night)
Free Room Voucher? Bad Service!!!!
Horrible Service!! Was given a free room voucher in my monthly players club flyer. I made reservations 3 weeks in advance. I notified them that I would be a late check in, they blew it off as if it was not a big deal.. I arrived at the casino in St. Ignace around 12 a.m. to check in.. I could tell by the look of the front desk clerk that there was going to be something wrong. I was right She said she gave my room away at 4 P.M. I was furious, driving over an hour to get there to have to turn around and go back home.. On my way home I called to speak to a manager. He proceeded to tell me while cutting me off several times that the card they had on file was declined? what really? and that they gave my room away at 11 P.M. ok so now its 11 instead of 4!!! Someone dont have their story strait... Needless to say they wasted my time my money to get there. Did not bother to call me to tell me that they were going to charge my card "Free room". I knew there would be taxes and other fees.. But seriously I was planning on spending money at their casino and to have a good time.. prob would have paid for the room but they just LOST MY BUSINESS FOR GOOD!! Would not even do anything for me.. Just thought I would share my experience with everyone.. I use to go there all the time, never stayed the night though..
Wish you would ban smoking! In Ohio there is no smoking in any public place. The business did not suffer from " no smoking" laws. We find the air in the casino very offensive.
Machines are tight and don't pay out
Stayed at the Kewadin Casino and Hotel as I was given a free night there, First let me say that I will never return, Slots were Very Very Very Tight (ya I know chance you take at a casino), Well when you go down at around 8am in the morning on a Friday and you see less then 20 people what does that tell you. They have taken everything promotional thing away the free $15.00 in gas is only on Wednesday's now (Hmm maybe they should send something out letting your customers know this, But no they post it as your walking in the door and now seniors day went from $10 to $5 but you must play so much before you get the big whooping $5, also now to get your money back for the bridge tolls you must get 30 points on your northern rewards card to get $8 back LOL, My big mistake they didn't inform us of this when we approached the desk that you must play 30 points before redeeming it, if I would have known this when I was up at the desk that night I would have cashed it in,so I go to do it when I get ready to leave the next morning and I'm told I'm sorry you have to complete 30 points in play today to redeem this hello I said I did that last night and I also stayed in the hotel last night, she said sorry you should have done it last night then, hello well why didn't the people sitting behind the desk yesterday afternoon tell me this not one word mention by them, frustrated I walked out,you need to get your people at the service counter on the ball,your $10 food voucher once again you must rack up 30 points on your northern rewards card to use it.. SO in all total you are paying them for all the coupons you use. NOT WORTH IT!! As for the hotel I took my parents with me they charged me $10.00 plus tax for my dad to stay in the room so if you have 3 adults make sure you pay that $10.00 I don't know why being it was a free night stay and they don't give you any gaming packages so why do they charge for 3 people? and one of our beds the comforter was ripped, there was a previous comment card left filled out on the desk stating also how terrible they were treated by your agents and how tight the machines were and how rude the restaurant staff were, to my surprise when I went to check into my room as I had asked for a early check in which I know that is not a gtd I was okay with that, But during the day and night as I walked by the desk the desk clerk was sitting in a chair reading a book(VERY TACKY) for a upper establishment, I even had to come to desk to get a box of kleenex as there was 3 tissues left in the box(hello why couldn't they have taken care of this.. I am very disappointed I can understand not giving comps etc away during the summer months but this is middle of winter and hotel and casino empty and so I guess being there empty you get nothing but terrible service and promotional items
My family and I have been good to the UP now for 3 years. We go twice a year if possible. July and Chrismas if we all can go. We take my parents and my Aunt. I called before this time because we now have Casinos in Cleveland 30 mins from my house and a new one in Toledo Ohio also. We do like them but I was concerned because if you are going to travel 7 hrs you want to have a good time. The man in charge of all the slot machines at Kewadian actually called me the week before to tell me about the new machines they had. That made me feel good. We all stayed at the Lake front inn. It is more afordable for the week vs the casino. We stay there in summer and at the casino at Christmas. The Slot machines where good to us. We played allot of money thought the machines. The wife and I made a small profit. We gambled everyday for a total of more them 60 hours. My mother got her name drawn and won 730 dollars. They have new machins, Jaws,Seasons,Napolan and Joseiphe. Pirate ship, and still have the old faverets. All we did at hotel was sleep so it was OK. At Christmas time they always have a Big Chistmas tree at the Casino and it is decorated very nice. My faveret time to go because less people. The employes at the Players club are always helpful, And the cashers are nice also. When you stay with them you get a nice package of comps. Money to spend at gambling. Money off of food. I feel the machines are loser then the new casinos in Ohio and Kewadin is well worth the trip. My family always feel theres no place like Kewadin. I will be booking our Chirstmas trip this week. Can't wait. Steve Koepp
Great Northern MI Casino / Kewadian Lakefront Hote
The casino is rather new, with a modern floor and amenities. We stayed at The Kewadin Casino Lakefront Inn, a nice hotel for the money. Our room (and I think most all do) faces right out to the lake. We had the standard king room and it was suprisingly very, very spacious (there would have been room for another king bed!). The rooms have been recently updated, and I saw a renovation-in-progress on the west wing of the hotel (we were in the east wing). The pool area was older but very clean and maintained. If you are a gambler the hotel has an extra value; they give you bonus tokens to play at the casino for staying with them. We won $30 with our tokens, so it was like a $30 discount on the room. Overall, for your basic motel, I have no complaints. They also now have a hotel attached to the casino, but we find the lakefront a better value.
Stay Away From the Buffet!!!
My wife and I just got back from a getaway to Michigan's Upper Peninsula. Our first night we decided to drive to Kewadin and have their Seafood Buffet. Big Mistake! Seafood was all luke warm, chicken was pink, and the selection was not very big. For $19.99 I expected a much better buffet. If you're going to eat there, try the deli instead!
As far as the gaming, that wasn't so great either. The table games are good, with $2 minimum on craps even on a Friday night. The slot selection was okay, but no good video poker in that place. I did not see 9/6 anywhere, as a previous review had mentioned. I saw 9/6 with multi hand, but no 9/6 on JoB, DDB, or any other "normal" variation.
The player club gave me $10 for joining and $10 for my birthday, so that was a nice bonus. Other than that, it seems like the comp. rate is slow.
There are much better options in Northern Michigan. Stay away from this place, or only go there for table games!
There's no place like Kewadin?
What to say about Kewadin Country in St. Ignace, MIchigan. For years they were in a building with many additions and many different rooms so it was actually hard to find your way around. They really stayed in that building too long and it was run down and very below average. Finally several years ago they decided to build a new casino and hotel attached which was long overdue. Only problem they built it about 20 yards off of tribal land. So for the next 18 months or so they had to put all gaming in this temporary type tent attached to the new casino on their land. They finally settled that lawsuit and for the past 4-5 years they have been in their new building.
It is still a very average place, but so much better than the old location. Start with the slots - they have a good selection of slot machines in all denoms from 1 cent to $100 per pull. Overall, it could easily be described as a tight casino although there are some diamonds in the rough. They have several .05, .25, and $1 9/6 jacks or better video poker machines and although they are old have some great payout percentages. Probably one of the few casinos that still has many coin in/out and token in/out type machines instead of all titos. So a nice mix of older slot machines and many newer digital machines make up a good variety. Personally I would say about 3.5 stars out of 5 overall - I have seen casinos tighter with slots and some that you will win more - it is about middle of the road - sort of like the casino overall.
The table games are very fair. Dealers stand on soft 17, double after split, surrender option, etc. At first some of the dealers will not show much customer service and will either seem rude or not interested. Although once you get to know most of them they do get more friendly and so forth. The poker "room" or tables have been moved around many times and now reside next to the Keno area in the back of the casino. It is too bad they don't have any walls or anything but slot machines surrounding them now so it isn't quiet or very private there. Probably because of this they rarely have a game going although on Wednesday nights they offer a low entry fee poker tournament. Overall they do quite a bit with what they have to work with but it could stand some improvement - 4 out of 5 stars.
Customer Service/Player's Club is another story. But again they are only doing as management suggests they do.....for slot players they do offer a pretty fair amount of comps both by points and direct mail. 1 point for every $4 spent on slots or video poker but a few double point days will work in your favor. 1 point is worth 1 cent in cash or restaurant/hotel/etc. But if you are a table game player you might as well not even bother giving them your card. I believe their table game comp system gives you about 10 cents in comps for an average 1 hour of play at $25 a hand. Obviously kidding but it really isn't too much higher. I will usually play for at least 10 hours before I can get a $10 meal comp. The employees are fair - not really friendly but fairly knowledgeable and not normally rude. They are doing their job. 3 stars out of 5.
The overall Atmosphere is usually pretty fair. When they are busy it can seem crowded and somewhat smokey, and sometimes it just seems to have a tense feeling in the air of the place. Nothing really fancy about it - just a lot of slot machines and table games in a fairly empty room with a waterfall and a couple nice bars on either side. The enterance is very nice although can get very slippery when wet because it is a highly glossed floor in the main area. They do have some nice views in that area and in the sit down restaurant and one of the bars. Personally I would say 3.3 out of 5 stars just because it will give a "stuffy" feeling at times
The hotel is an average hotel that is modern since it was just built about 5 years ago - although very basic. They could have spent a little more on the beds as they are quite firm and not plush at all. The bedding is clean though and well maintained. A rustic feel in the rooms with what looks like hand made coffee tables and desks. Overall your very average hotel room. It is quite clean though and they do offer room service at a reasonable price from about 6am to midnight everyday. They do have a fitness room and pool area along with a game room for the kids or adults that like pinball and arcade type games. Overall about 3.5 out of 5 stars.
Food & Drink is pretty fair to good. They have 3 restaurant areas along with room service for hotel patrons. The deli is just that - basic food like hamburgers and hot dogs along with pizza and sub sandwiches. The subs are quite good, the pizza is about average along with the hot dogs and hamburgers. But the prices are quite reasonable - nothing over $10.00 - most around $5.00. But they do sell coffee or soft drinks for over $1.00 when less than 50 feet away you can get all the coffee and pop you desire for free and you are allowed to bring it in with you. So why pay for something when you can get it free almost next door to the deli? The sit down restaurant offers a buffet for breakfast, lunch, and dinner. Friday nights they offer snow crab legs on their buffet and they are excellent - at least the several times I have visited. And priced well under $20.00 for an all you can eat buffet with crab legs and many other tasty items. Other nights the dinner buffet is about $12.50 and offers a selection that is very fair for the price. A lot of basic items but most are quite tasty. The breakfast buffets are about $8.00 and offer everything you could want on a buffet - including belgium waffles which are excellent along with many toppings for the waffles. Bacon, sausage, corned beef hash, variety of eggs, hash browns, pancakes, french toast, fresh fruit, pastries, the list goes on and on. 4 out of 5 stars for overall good (but not fancy) food at reasonable prices. They also recently made a change to Coke products on all their bars and free drink stations which is a positive change in my book.
If the slots could pay a little more, the dealers and staff be a bit more friendly, and maybe offer a bit more atmosphere it would be an excellent casino. As it stands it is right about average or slightly above average for the area.
The slots are actually laughable. I've never been to a casino that would allow a patron to play $100 in a machine never to receive a bonus or payout over $5. I've heard from many that they will never return because the management has become so greedy that it's not worth the trip - I agree. It's not even fun anymore - patrons don't have a chance. I give this casino my lowest ranking. Rude workers, cheaply made drinks and impossible opportunities to win.
Needs better management, tight slots
Recently went to this place when vacationing in St. Ignace a few days ago. This facility was horribly managed. Food in buffet was awful, had only one gentleman working both the cashier line and trying to seat people, crowds in both lines getting agitated. Self service drink machine near restrooms was "out of order" and I was told it had been that way for weeks. Did not get the slightest return from the slots, lost $150 in no time at all. Waited 25 minutes for a shuttle back to our hotel despite assurances 22 minutes ago that it "should be here at any time now" and shuttle was cramped and uncomfortable, very difficult for a person with arthritis to get in and out of. Before this new facility was built and this casino operated out of a small house like structure years ago, slots were loose and a much better atmosphere all around although it was not fancy. This facility also seemed smaller than the previous one. This place appears to suffer from very poor management and a "take it or leave it" attitude. If it were mid winter maybe I could understand but this is mid tourist season in that area.
I went to this place two days in a row while on vacation in Mackinaw City over July 4, 2010. The first day, I won $120 and walked out. The next day I won $180 and walked out, so $300 all together clear! I do not know about the table games, amenities or hotel, or food and drink, but I was forced to rate them on this screen. They do say they will pay your Mackinac Bridge fare of $7.00 round trip if you use your player's card and rack up 30 points. The catch is, first, you have to ask for a receipt from the Bridge attendant, or the bridge toll attendants won't automatically give you a receipt. Then I stood in line at the casino and got $10 in tokens that I could play at a machine by getting a player's card. I didn't use my card most of the time, but I did use it with $20 and also the machine recorded my win of $250 (minus $70 I spent, so net gain of $180) and my players card said I only had like 18 pts on it. So don't plan on gambling enough to have them pay your bridge fare. You can get a free shuttle there, though.
I would definitely go back! Nice place and not tight slots like I am used to at Mt. Pleasant where no one ever wins.
Worth a visit
Decent variety of slots & nice staff. Did very poorly on dollars & saw few winners on dollars, but did OK on the lower denomination machines. I wouldn't drive all the way from Chicago for this casino, but I was in the area to visit Mackinac Island. Worth a visit if you are in the area.
If you stay at a local St Ignace hotel/motel you can use their free shuttle & get $5 worth of gold coins which can be used on limited number of slot machines plus you will get $5 more after minimal play.
I don't play table games & didn't stay at the hotel or eat there so ignore these ratings -system doesn't allow n/a as an option.
I don't play the tables so really can't rate them. My wife and I have made this our vacation place. Just got back from a weeks stay. The players club gave us $15 each gold coin and $10 gas and $5 food everyday we stayed. This is the best paying slot place we have ever been to. It is a nice clean, small with only 800 machines. We love it. We hope to go back in Oct.