Downstream Casino Resort Hot
Toll-Free Number: (888) 396-7876
Rooms: 200 Price Range: $109-$159
Suites: 22 Price Range: $219-$289
Restaurants:5 Liquor: Yes
Buffet: B- $10.95 (Sunday) L- $6.95 D- $17.95/$20.95 (Tuesday)/$18.86 (Thursday)/$19.95 (Friday/Saturday)
Gambling Age: 18
Casino size: 70,000 Square feet
Games Offered: Slots, Video Poker, Poker, Blackjack, Three Card Poker, Mini Baccarat, Ultimate Texas Hold 'Em
Special Features: Only Casino/Hotel in the country located in three States: Oklahoma, Missouri, and Kansas.
Not Customer Friendly
Your patronage is not valued here.
My wife was informed we had been demoted and are no longer eligible for free rooms, 10% off meals etc. Now you have to earn 2500 points in play every six months or you will be demoted. Doing the math on what we have spent on the floor in six months it comes down to a dollar a point or a minimum of $2000 in six months. We have been loyal customers for over 5 years and are disappointed with this adversarial change in Downstreams "marketing". We have a new rule now, No gambling money will be spent at Downstream until we get our eligibility back (we even cancelled our pending free room). If our money isn't good enough for Downstream then we will take it elsewhere. Downstream seems to be a more and more apt name.
They wont pay out anything to the penny nickle dime players. when you do get bonus spins, which is rare, you dont win anything. stay from this place. also when they announce jackpot winners it sounds good but how much of that did they spend to win?
Don't go to this casino.....It's a huge rip-off. Played some table games and the house never loses. If you get a good hand they have a better hand every time.
Find another casino to spend your time in. I will never be back.
my favorite place to gamble
My favorite place to gamble. Rooms are very nice even though I'm not in it very much. Have my favorite slots and see more people win including me. staff is friendly. Only thing, the food is not the best. Can use your points to buy gas, food even in gift shop.
to win or not to win
I am extremly disappointed in the customer service with this casino. You can easily spend $100 bucks before you get a drink,and that's if you're lucky. Ive been there several times and NEVER even have gotten a drink before I leave,or I have to leave my machine and go to the bar and get my own. The prices for their buffet and food are ridiculous,nothing like Vegas at all.If your machine messes up,you could wait for HOURS to get your ticket out of the machine and they act like they are having to go out of their way to help you. People are very rude. The first week they opened the casino host walked by me and asked me "not to push the button like that" seriously lady? Its MY MONEY,Ill push the button as fast as I want. Although it is the closest casino from where I live,I will gladly drive another 30-45 minutes to a different casino. We come there to win from time to time,I don't like being a loser every time I visit a casino.In my opinion,I will never go back to this casino due to the TIGHT TIGHT machines and customer service,and if you like itchy cheap sheets,then stay in the hotel. Best of luck if you go.Also it wouldn't submit my comment unless I checked a star in each category above,I left all of them blank to begin with,but it made me check at least one,so just so you know I do not recommend this casino to any of my friends or family and they MADE me mark these items above to leave my comment. I have went many many times since they opened in 2008 and NEVER win,from penny slot to $25.00 machines. Best of luck to you if you go,you'll need it!!! What a joke!!!!
Update from previous review
Well the casino is at it again with building a new hotel plus a spa and all sorts of new goodies, however when i go in to play it seems like i am paying for this hotel addition. I have taken in over 500.00 on random days and not as much just to kill time or play some slots an games and there has been a severe lack of game play. I did luck out and win 180.00, but its still not pleasing to go into.
The casino has finally got the cleaning ladies running around better taking all the trash, cups, cigs, and everything out of the way and even wiping down the machines and stands, so thats a big plus. Bathrooms are more kept up as well. the food is still good and always has been. Sucks they dont have self serve drink machines, but waiting for a lady to come around AND SEE YOU, is like waiting for an oil change to be done.
Very Nice Casino
The casino and hotel is very nice. The dealers are much friendlier than a lot of casinos, and I enjoy playing there. The price for food is high, but is really good.
There is only one thing I really hate about the place. They have about ten sets of speed bumps that you must drive over to get to the casino. Why would anyone build a big casino like that then put in speed bumps to discourage people from visiting? None of the other casinos in the area have speed bumps, I will go there.
Home away from home...
While I have never won big at this casino about 8 out of 10 times we walk out with around what we came in with. The hotel/casino is beautiful, the rooms comfortable and exquisite. The staff go out of their way to make you feel welcomed (and we are a heavily tattooed couple so that's saying something). The bartenders always remember our drinks after the first order, the food is good and reasonably priced. My husband and I visit about 4 different casinos throughout the year and the Downstream is the ONLY one that constantly gives us free rooms...almost every visit! And we can use those free rooms any time of the week and together. The appearance, overall feel and friendly vibe is why we drive the extra hour to OK rather than to St. Louis (been to the Lumiere 4 times and haven't earned anything...but they did give me a $10 food card for my b'day!! Gee...thanks.) If you're looking for hours of play on $100 with a great vibe and friendly people and beautiful rooms to sulk in if you leave the floor a loser than the Downstream is your place! My only issue is that I had to get use to some of the games on OK's side of the border but after a few visits I now have a few new slot favorites. Good luck!!!
I really like this casino. Downstream has a great atmosphere, great slot machines and the employees there are very courteous and remember me by name. The buffet is excellent and reasonably priced. The Red Oak Steakhouse serves some of the finest beef I've ever eaten. The rooms are clean and modern. I'm surprised to read the other negative reviews as I couldn't disagree more. I've won at the slots and I've lost at the slots. It's entertainment, not a place to earn a living! Go visit it yourself and form you own opinion. I think you'll be impressed.
I have been to Downstream many times. This casino was built only about 3 years ago so it's very nice and new. The rooms are extremely nice with HUGE showers and they're very clean. BUT...they ought to be for the price. Everything at Downstream reminds you that you are not in Las Vegas, Tunica, Atlantic City, or anywhere else that has "real" casinos. Comps are practically non-existent. This is fairly common for the rural Indian gaming facilities but Downstream takes it to a new level.
They have 3 restaurants. A buffet which costs about $17 each and could be compared to a mediocre buffet in Vegas, they have a steak house that has good food and high prices to go with it. They also have a "coffee shop" style restaurant with pretty high prices. Keep in mind that all these restaurants close around 9 pm. They have a snack bar type restaurant that is open late so if you're hungry after 9 pm, that's your only choice.
The slots are ok for that kind of casino, they are mostly video-bingo related slots due to the idiotic gaming laws in Oklahoma. They have blackjack but no craps (illegal in Oklahoma). I have never won on the blackjack, they have automatic shufflers that are computerized so only God knows how that works but I am always very hesitant to play those kinds of games and I seldom see anybody win there on blackjack. They have a very nice poker room. It is modern, clean, updated, enclosed, and smoke free.
But keep in mind that whether you're in the main casino or at a poker table, you will be playing with many locals. Many are farmers, local retirees, and blue collar workers. It is a completely different crowd than you'll see in Las Vegas. And they gamble like there's no tomorrow. To avoid crowds try to go the latter half of the month after the government checks have all been gambled away.
The bottom line is, this place is nice, clean, and looks good but there are almost no comps, the employees are not particularly customer friendly, and don't expect to win much with slots set at about 90%.
I love ya, but wheres the hott games??
I know downstream is relatively new, but in the beginning i hated going because they just ate up money like crazy and I do believe they did "steal" so to speak low betters money to compensate for the new, but over the course of the last year and a half, I have finally found a casino that gives me GAME PLAY... meaning it pays me to play the game and stay longer. Now don't get me wrong, there's times when i walk in and it doesn't do anything but from then to current... about 70% of my visits i am usually sitting there for a good hour or so waiting for it to hit, but at the same time having a good time because it paid me 6 or 10 dollars to stay and keep going.
Right now this is currently my 2nd best casino and quickly becoming the first, but the only issue i have is that their players club ideas and program sucks. Basically just use the points to eat on and be done with it. Getting the free hotels based off what their representative has told me is that you gotta come in almost everyday or come in once a week an spend alot racking up the points to achieve all that. I don't do that just because i want a room, but as much as i do play i don't see their points move up at all really... i see 19 or 30 as points i made on a machine and it should be well over some good change to put towards food, but i don't see that it does and i have tested this.
In any case, it's still a good place over all and i wish they would do birthday free plays rather than the holiday ones and at the same time they should announce it, but i never see a commercial or any mailers telling me that. So if you are looking for specials then well don't expect it here. If you want free play, gotta play alot, if you want a free room, gotta play a lot over
the months, want a birthday thing... well they will say happy birthday, but that's all you're getting. want those fancy diamond
and gold cards?.. well i hope you are retired and don't have much of a home life. That's my only hate towards the place.
Pia Gow Update and More
They took out the Pai Gow a few months ago. The Video Poker is not great, but they have many progressives, that go positive on occasion. They have a few $1 JoB at 9/6.
Food and drink way too much. they need a free drink station like border town. also i feel the same that if you're not planning on playing more than a couple hundred don't even try. the last 7 times i've been there i've hit nothing, not even anything that would put me over what i put in the machine. i think they will only pay out to people paying in THE RICH GET RICHER AND POOR AND POORER
SLOT PAY OUT
I feel like the payout on slots has dropped over 50% in the last year or so--the odds of winning anything is very very low.
Food is way over priced. Slots do not pay out at all. Was there recently and my girlfriend hit 2 bonus spins and won nothing on both bonus spins. She was betting 1.50 a spin. I think it is complete bull when bonus spins are hard as hell to hit and then when you hit them you win nothing. Dont plan on going back anytime soon.
Beautiful but Tight
We stayed overnight in the free RV park. In 3 hours we were out of our gambling funds for the night. No bonuses, no jackpots and no decent payoffs. Agree with other reviews that the food costs were higher than expected at a casino so did not eat there. Takes forever to accumulate any meaningful points on the players card. Did not play table games. RV parking is excellent.
Not for the average slot player!
Ok. I have been getting comp rooms and Q-play for a while now. I go maybe 3 times a year. But I have only won a large-ish jackpot once - $800. As others have stated, you hear announcements all night about large winners. Seems like they cater to high rollers only, while the low end players sit around with long faces and empty pockets. I for one, will not be returning! Why in the world would I want to throw my money away continuously? I recommend BORDERTOWN casino in Seneca. The only draw back, is the lack of a hotel. Sice I live in MO and all casinos are in OK, I usually prefer to stay overnight - hence the allure of Downstream. However, I have spent enough money on slots to pay for a weeks worth of rooms! Never again! Weren't they investigated by the gaming commission for having tight slots?
Downstream is only for the wealthy !!!!!
Everyone who gambles should understand that you dont and wont always win . But Downstream seams to cator to the higher end players . I dont fully understand slots and their odds, but I know from talking to other patrons that there is not a lot of jackpots paid on smaller denomination machines. And you should also know you tend to run people off by announcing all the jackpots over the sound system.
I've been there several times and heard several $20,000.00 winners announced and listened to everyone in playing the smaller bet machines say (and get up and leave) your not gonna win nothin now.
So give the people who dont wager big a chance. Your so called suckers players have all but had it and we are going back to the places that at least give us a chance. (Remember We like to have fun too).
We are going back this Sunday for our 3rd stay. We have a difficult time understanding some of the previous negitive comments.
We have consistantly found the staff, from the doormen to front desk staff, to casino floor staff, the VERY best.
Every visit was even better than the last. We have gone to all the local casinos and look forward to Downstream the most.
Our only wish is that it was a couple of hours closer to Wichita.
Our room #821 (they seem to give us the same room each visit), is wonderful. We have NEVER had one problem with housekeeping. My wife and I feel like we are walking into our home when we check into our room.
Again, this will be our third stay and cannot wait for Sunday. If you have not visited in a while, perhaps you need to!!
Aesthetically pleasing and...nothing more.
Downstream Casino Resort is very aesthetically pleasing and they have a wide variety of both slots and table games to play...But aside from the looks, the slot machines seem very tight and the customer service is the worst I've experienced at a casino.
Pros: Immaculately clean. Wide range of slots and table games to play. Very spacious.
Cons: Terrible customer service, i.e. very few waitresses available, very few slot technicians available, the service is incredibly slow (I had to wait 25 minutes to recieve a $4 voucher), and their employees do not seem to have common certousy. Food is incredibly over-priced, especially at the cafe and there is no self-serve drink station. **NO HIGH-LIMITS ROOM, WITH SOME OF THEIR 25 DOLLAR SLOT MACHINES NEXT TO THEIR PENNY AND DOLLAR MACHINES**
Terrible Customer Service
We (my wife and I) found the food a bit pricey for a casino and the customer service in the cafe was terrible. Had to deal with the cafe manager who was equally terrible with no customer relations skills whatsover.
Everything else in the casino was good including the table games and the slots. No ante on the table games is a nice plus. Will definately go back but will find someplace else to eat.
Had the pleasure of going to this Casino twice. Its set in a big square with the gambling in the middle with the restaurants on the outside.
They haven't worked the kinks out of the buffet yet, twice we were there on the Friday nights Seafood buffet, second time they couldn't keep the craplegs cooked fast enough.
The slots are loose and your money lasts a while. We stayed on the upper floors with a comped room and they are nice. They have marbled bathrooms with glass doors to the showers and huge HDTV's in rooms..Got access to the vip room on the 7th floor and it was okay just a small bar with a lounge...We'll go back the wife hit for 1500 the time before on the quick hits...
The casino was nice, not as nice as I was expecting though. We went with another couple and when we checked in at 10 pm, one of the rooms wasn't ready. As we entered the room that they told us was ready, it had not been cleaned at all.
We called down to the front desk and got no apologies. As we returned to our room after losing money in the casino, the bed sheets had not been replaced, only remade. I mentioned this the next morning at checkout and the lady at the front desk was extremely cold to me. Once again, no apology.
At the casino, my fiancee was treated extremely poorly by one of the blackjack dealers. We definitly had a better experience at the less expensive but not quite as fancy Buffalo Run casino. Needless to say, we won't be making another trip Downstream.
My husband and I had the pleasure of staying at the hotel last week. It is beautiful with great attention to even the smallest detail. The service was outstanding and the decor was exquisite.
The casino is quite large with a lot of machines. We didn't win big, but we did come out ahead.
The food and service in the cafe was quite disappointing.
This is an Indian casino in Oklahoma, unlike most in Oklahoma there is no ante on table games.
The off track area is way too small. Slots had a good mix. Video poker fairly good mix. Overall a nice casino.