Toll-Free Number: (877) 827-4837
Restaurants: 2 Valet Parking: Free
Games Offered: Video Lottery Terminals programmed to play blackjack, keno, slots and three versions of poker, Blackjack, Craps, Roulette, Baccarat, Three Card Poker, Spanish 21, Let it Ride, Pai Gow Poker, Bix Six Wheel, Poker Room
Overnight RV Parking: No
Special Features: Digital and live versions of Blackjack and roulette.
Twin River CasinoHot
Toll-Free Number: (877) 827-4837
Hazardous to your health
Smells like a filthy ashtray that has been left overfilled and never emptied or cleaned...from the minute you enter the north entrance where the buses park. You have to put on a gas mask to get to the back of the 1st level (smoking) to make your way upstairs to the nonsmoking area. Very bad. The smell makes its way upstairs to the hallways where the restaurants are. Stench. They need to spend on a new ventilation system. God knows they must have $ to do it. Slots don't pay out. Workers are nice but hoarse from breathing in the pollution. Spoke to a waitress about the hazards of working there. Hope it gets fixed. I would never go back.
TAX INTAKE CENTER
Ok lets start with the casino has to pay .67 cents of every dollar it takes in to the state of Rhode island. Then they have to pay their own bills. All before they pay out a dime to anyone. I have been at black jack tables when the lower betters were asked to leave so someone else could play higher amounts. customer service is non existent in off hours. The players club is about 10% of most casinos. The second floor is not that bad it's non smoking but pretty small compared to the main floor. The main floor is short of disgusting. The machines are covered in trash and cigarette butts, People routinely use the floor for their ashes and for those of use who do not smoke the smell in the carpet is booze and smoke. oh yah be prepared to pay premium drink prices. good luck
I Have Never Been More Disrespected in a Casino!
First, let me start off by saying that I usually do not write reviews; I signed up for many websites just so I could share this miserable experience.
I am what casinos would call a high roller. I am a Soar cardholder at Mohegan Sun and have a comparable rank at Foxwoods. I do not mind having a nice relaxing time dropping $2000+ at blackjack knowing that I will at least be treated with respect by the dealers, pits, and other members of the staff. I do not require any entitlement, as I feel everyone is deserving of equal treatment in an environment where most are seeking entertainment.
I also do not look the part of "high roller"; I am in my late 20s, look like he can pass for 21, and usually wear my unassuming blue jeans and wool pea coat. I also do not like to be bothered and lack a phone by choice (I am one in a million), so I use a tablet PC to communicate via text instead of a phone, which I carry in a green handbag no larger than a woman's purse..
I was checking out the high limit blackjack tables at 7:30 pm on 3/25/2014 when a security guard named RON who ran over to me and said, and I quote, "Kid, the hell is in the bag!?!?!" I understood that he was trying to protect the safety of the casino, but how disrespectful can you be?
I replied, "I will show you, but don't you dare use that tone with me."
Apparently, that was too much for his puny ego, as he EJECTED me for this. No apology. In fact, he and the door guard (Frank) were laughing at me as I walked back to my car. I wish I could say there were more to the story, but nope. I got thrown out for being a weird-looking "kid" with a weird green handbag. RON even made sure to demean me when I mentioned that it was no different than a purse, suggesting I was "different"" for carrying one.
I intended to go to Twin River, potentially drop the $5000 I came with, and call it a night. Instead, I am sitting in my room at Mohegan posting this review to every website just to get a point across; they fail at the ONE aspect a casino must succeed at, make the customer feel WANTED. Ron gave me a night I will not soon forget, and i will make it my mission to spread it around Mohegan, Foxwoods, ATL City, and any internet site accepting this review.
Twin River is New and Improved!
I have been visiting this location since it was named Lincoln Greyhound Park and the dogs were still running (currently posted information under “Special Features” claiming live dog racing is years out of date). The entire facility was rebuilt and expanded, opening as Twin River in 2007 and classified as a “slot parlor” due to the lack of table games. I am providing some historical context because some criticisms posted here were warranted at the time written, but the place has changed. While having a marvelous architecture (designed by the same folks that did Mohegan Sun) the original ventilating system was awful. A few minutes in the place left your clothing smelling like an ash tray. As part of introducing table games last year, the ventilating system was upgraded and the atmosphere is much better. If you sit at the Blackstone Bar, where they sell cigars, you just might smell some cigar smoke. A large number of the service staff at Twin River has worked there since the place was Lincoln Greyhound Park. They are true local Rhode Islanders and will be warm and friendly if you treat them with a little respect. Twin River has gone through some painful management transitions, including a bankruptcy. Two years ago, a lot of the promotional money was being siphoned off by a crooked manager. These things are behind Twin River now and the addition of table games has profoundly changed the place. The dealers are, in general, talent that migrated from Foxwoods and Mohegan Sun when those casinos let people go. I have found them to be competent and friendly. Perhaps a little more showmanship would be nice. Security is hired to do, well, what security does. Everyone in a security role has many years of law enforcement experience elsewhere, so you can guess the mindset. Although the security staff is not as tightly wound as when table games first opened, I would agree they make no bones about letting you know they are in charge and a pleasant experience for you, the paying customer, is not at the top of their agenda. Because Twin River is state owned and operated, they cannot provide free drinks to players. They do serve players drinks discounted about 50%. My only beef with the table games is the high minimums. You will never find a blackjack game for less than $15 even if you show up at 4 a.m. A host told me they might have lower limits at that time, but nooooo! Craps never goes below $10 and baccarat starts at $25. If you want to play lower limits, go to Mohegan Sun. The slot returns are no worse than Foxwoods or Mohegan Sun, somewhere around 90%, but in the past half year we have gotten a lot of free play and incentives that have drawn us back to Twin River time and again. Lack of an on-premises hotel is a big negative for me. Fred & Steve’s is a great restaurant but the hours of operation are limited and the prices high. You won’t starve; the Food Court has lots of reasonably priced good food. Wicked Good has pub food if that’s what you crave. For entertainment there is a Catch a Rising Star comedy club that sometimes has a good act. Sometimes. A better bet is the big-name acts booked in the arena and the local groups that play for free at the Lighthouse Bar. I have been primarily going to Mohegan Sun and sometimes Foxwoods over the past few years before rediscovering Twin River. It’s like going back to high school. If you have never been to Twin River, or your last visits there weren’t what you wanted, I would recommend you give the place another try. (If you can get VIP lounge access the food is spectacular, influenced by Johnson & Wales culinary arts. I wish they would expand the very limited hours of operation.)
They dont like lucky people
went in and won 4k playing craps then they took me to a back room and told me i cheated and banned me for life. I know i didnt cheat, how does one cheat at craps? I thought the dice being used was theirs not mine. The food was mediocre at best and the place smelled like cigarettes wherever you go.
NOT A FRIENDLY CASINO TO ME
This place will be shut down perhaps next year. The way they treat their table game players is very unprofessional. I overheard the floor manager on 10/12/13 in the AM, spoke to security about a player losing, and saying it was "Perfect" perhaps she should've been more discreet about it, but never have I ever heard a staff being so unprofessional, and honestly, their payouts for slots are like super low, you play $100 dollars you'll win $5 dollars max. If you want a nice atmosphere to smoke drink and gamble, go to Foxwoods or Mohegan Sun, Atlantic City or Vegas. The floor manager will also stand there and look in disgust if you are winning. I actually walked away with $1,500 in winnings but I am a skilled counter, but they do try their best to intimidate players along the way. They send their security guards to stand behind every table game. Again perhaps not the best place to bring your money.
cant wait for this place to be shutdown
this place is a dump and will be turned into a parking lot once Massachusetts gets casinos. i can't wait because the people that work there treat you like a second class citizen even though you pay their salaries while they stand around and bust your balls while you lose your money.
Perks are not bad
Place has better perks than Foxwoods, more free play to draw you in. Only negative is it needs more high quality restaurants. Right now it has two, a real good international Chinese would be a good fit.
I'm a regular visitor
i am pretty much a regular there.
twin rivers slots need to improve payouts and reward points. the non smoking floor is pretty clean, but the 1st floor, which allows smoking, is terrible. lousy ventilation and messy another problem is the payoffs are better in the smoking section.
For at least a full year, my boyfriend and I went to Twin River every single week. I did so-so, my boyfriend did a little better. During this time we got little to no free play, which was not very good marketing strategy in my opinion, especially for people like us who were going weekly. Nevertheless, we went because we enjoy it. March 2012 was the last time we went. We started going to Newport Grand and I was hitting 80% more than at TR. And we also are receiving lots of free play.
We recently got $10.00 of free play at TR and decided to go hoping the slots would be a little looser. Saturday night we went and let me tell you, we could not have done worse. Very few bonus rounds and the ones I did get into paid peanuts. I got into Madame X and got 10 free spins and won a whole 80 cents. Are you kidding me? That is just wrong. I played a full $10.00 on Jungle Wild and not one spin gave me a win. NOTHING. We both threw our players cards in the trash and vowed never to go back.
We left TR and went to NG and did much better. As a Massachusetts resident we only have TR, NG, Foxwoods and Mohegan to go to that is nearby. But soon we will have our own casinos and I predict you will lose many, many patrons...you better loosen up those slots. Even if you get gaming tables, you're going to lose a lot of money to Massachusetts if you don't loosen up a little.
Twin River will not see me again, I don't care how much free play they send me. I'm done!
never going back, again
After staying away for four months... because of poor to no payouts, my girlfriend and i received $10.00 in slot play. i thought, maybe things have improved....WRONG,WRONG,WRONG.The slots got even tighter, and when you FINALLY , got a bonus, you got crap, now i'm betting $1.20 a spin, and a bonus of $4.00 to $10.00 dollars.I don't care if they give me $50.00 bucks free play, i will NEVER return. As a matter of fact; we took our players club cards, i looked into the camera, and said never again,as we put the cards in the trash bin. We have played Newport Grande, with much better results..And when Ma. gets it's casino's, i predict Twin River will fold, so save your money,
Twin River ??? More like a swamp !!!
Since I live only about 20 minutes from Twin River, I find it much easier to go there then to Foxwoods. I have NEVER hit it big at Twin River and I do like to think I am a pretty big spender. I would say my average bet is about $1.20 a spin on slots and around $10.00 a hand on video blackjack.
The point system there is junk. You only get 1 point for every $10.00 played. That is like getting a penny for ten dollars.
The ONLY good thing about Twin River is the casino hosts. They do what they can to make your trip there better. They have gave me comp tickets to shows, but that is about it. When it comes to giving free things, their hands are tied by the state.
When its all said and done, I say I give more to Twin River then they give to me. That shouldn't surprise anyone, but its very very uneven.
The river has not changed its course. Never have I experienced such a disgusting place, the bathrooms are epic in the amounts of filth and sadly the slots area is not much better, but it is darker if that makes you comfortable. Trying to find help to reload paper or fix some minor issue is excruciatingly long, on a main isle I waited 35 mins before help arrived, then they were rude, like it was my fault they had to break up their conversation and work. Like many i find the lack of cashiers and constant 'out of service' of the cash machines frustrating. It is hard to comment on the restaraunts and retail they go out of business so fast. Promotions are horrible, which I find to be the norm at most casinos, but here they are even worse perhaps if you cycle two to three thousand dollars thru the slots, next month you can buy yourself an ice cream cone, sorry if you want a sundae come back in a couple months. Having seen every contest run by this place I would advise you not to waste gas to attend, somehow they find a way to cheapen and degrade the experience that you knew was next to impossible to win, but should have some entertainment value, and they piss you off. This place is going to fold or become a gentleman's club as soon as MA opens up their casinos and that seems to be the rumored speculation why the payoff are so bad here. So if you go, go to listen to a band in a nice smokey old school way, play a slot for fun try to find a decent video poker machine, just kidding they don't have decent video poker. Most importantly, eat before you go and make sure to use the restrooms at a highway truck stop because you don't want to go here.
Good Restaurants/Nice Atmosphere/HORRIBLE PAYOUTS
I have been going to Twin River for a few years now. The atmosphere is good, the restaurants are good...especially Wicked Good Restaurant, the bands are good, and sometimes they have some pretty cool bands at the Event Center. However, this is a state run Casino. When I first started going there a few years ago, the payouts were okay...pretty average for a slot parlor...win some-lose some. But as the months went by, it was VERY noticeable that something had been done to decrease the payouts. The machines at Twin River have become some of the tightest machines I have ever played. It really is too bad because it can be a fun atmosphere...but the fun goes out the window when the machines so rarely pay out anything. One cannot help but believe that the prospect of new full-scale casinos going up in Massachusetts soon has caused Twin River to tighten up. When those casinos are built, say goodbye to Twin River...unless of course they make it a full-scale casino.
So my recommendation? Go for the food, the bands, and the drinks...but unless you are walking around with a big ole' horseshoe up your butt, STAY AWAY from the slots! If you really want to make a donation to the state, save yourself some time and drop off your donation to the Rhode Island Division of Taxation! :)
Big Tax Burden
Twin Rivers is actually a slot parlor and they pay 67% of their revenue in tax to the state. Most casinos pay much closer to 10% in tax and can provide more bonus items for the players. I have rarely won more than a couple of hundred dollars at one time on slots and I live 10 minutes away and go there often. The upstairs casino is smoke free but does not have all the games that are on the first level. Machines are frequently dirty and empty cups and wrappers and cigarette ashes are everywhere. Never see anyone cleaning the machines. Hard to find a technical person if the machine has paper or other problems. No attendants in the bathrooms. The player's club staff are nice. We are used to playing at casinos in Oklahoma where they have plenty of staff to clean the machines and wipe off fingerprints. If you have a hot machine and have to leave for a minute the staff are right there to watch your machine for you. Much bigger payouts and more fun in Oklahoma, and they comp hotel rooms and meals and everything is very well done. I have not seen anyone win anything over $2,600. at Twin Rivers. Food courts selections are very good and have all the Rhode Island specialties that are not available anywhere else. Good for fun but not if you are going to spend any serious dollars.
RANDOM WKLY CUSTOMER
ONLY MODERATE WINNINGS @ BEST ! I KNOW SLOT UNITS ARE PROGRAMED TO PERCENTAGE'S_ BASED ON LARGE AMOUNTS OF " DEPOSITS " IN OTHER WORDS NUMEROUS # OF PLAYERS & CASH PLAYED. I ENJOY THE POSSIBILITIES OF WINNING, DISLIKE THE SMOKE, AND SERVICE PEOPLE ARE PLEASANT!
Twin River is a pseudo casino.
There are no Table games, No poker tables and No free alcoholic beverages. Coffee and soda are free.
There is video poker, blackjack and roulette. No need to tip your video host.
Their comp point system is a joke, a PENNY a point, not like Foxwoods or Mohegan Sun where it's a $1 a point.
We have never built up enough points for a free meal even though we go several times a year because it's only 15 minutes from our
house in Cumberland. Their points expire too. they don't roll over like Foxwoods and Mohegan.
We go to Foxwoods 3-4 times a year and eat FREE every time. They offer us FREE hotels rooms, and show tickets frequently.
Their "event center" is like a big gym, bleachers and fold out metal chairs.
They got rid of live greyhound racing AFTER spending a fortune to remodel the para mutuel area. good planning.
For Your Info
Just so you know, there has been no dog racing at this Casino for 2-3 years now. The Casino is now opened 24 hours so ther e IS overnight RV parking near the maintenance building. It is actually a nice spot.
Been going to Twin River/Lincoln EVERY WEEK sometimes 3 times a week since the 1st slot machine was put in and the service and payouts have progressively got so much worse. With the amount of money that is paid out on things like having a MUCH TOO LOUD band playing, why not take the money and put it into customer service and stop cutting the help? There are times when I have to walk from one end of the bldg to the other end and then up to the 2nd floor just to find a cashier or working ticket machine.
Larger, newer, and exciting
Twin River has expanded and renovated to be in the top ten largest casinos in the country.
Its design in the new area was designed by some of the same people who designed the Mohegan Sun, in CT.
There are more restaurants, including a buffet that is much improved. Free entertainment in the circular new casino, ala Wolf's Den at the Sun.
Mostly slot joint, includes newest slots. VP is still not very good at low denoms. If in New England, or passing through Providence, should definitely be checked out.
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