Belterra Casino Resort and Spa

 
2.9 (16)
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Belterra Casino Resort and Spa

Details

Address
777 Belterra Drive
City
Florence
State
Indiana
Zip Code
47020
Country
United States
Phone
(812) 427-7777

Toll-Free Number: (888) 235-8377
Rooms: 600 Price Range: $119-$249
Suites: 8 Price Range: $249-$499
Restaurants: 6
Buffets: B-$14.95 L-$16.95/$20.95 (Sat/Sun)  D-$20.95/$35.95(Fri/Sat)
Casino Size: 38,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Caribbean Stud Poker, Poker, Pai Gow Poker, Three Card Poker, Four Card Poker, Let It Ride, Mini Baccarat, Mississippi Stud, Ultimate Texas Hold 'em
Overnight RV Parking: Free (must park in back rows of parking lot)/RV Dump: No
Special Features: 2,600-passenger sidewheeler docked on the Ohio River. Health club and spa. 18-hole golf course. 1,500-seat showroom.

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User reviews

16 reviews

 
(2)
 
(3)
 
(3)
 
(7)
 
(1)
Overall rating 
 
2.9
 
2.7  (16)
 
2.6  (15)
 
2.8  (16)
 
2.5  (16)
 
2.9  (16)
 
3.6  (15)
 
3.1  (16)
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Ratings (the higher the better)
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Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: October 09, 2012)
Overall rating 
 
1.8
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Not For Me

This place is dated and dirty.

Was this review helpful to you? 
(Updated: May 30, 2012)
Overall rating 
 
1.7
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Bad experience for me

I have been to Belterra several times in the past and have enjoyed the experience. However this trip I asked for a room near the elevator as I am handicapped and was assigned room with a 57 on it and the last rooms on the opposite side from the elevators is 69. Do the math. In other words I was about as far from the elevators as I could get. There was no handicap bar in the stool area and no shower, stepping into a tub is extremely difficult. On Tuesday we went to breakfast buffet and almost before we could get our food they took the spoons out of all the dishes so we could not finish half of what we wanted to eat. For the price, I believe you need to at least let people eat before removing the spoons. Why not shut off the breakfast buffet at 10:30, give people time to finish, and open at 11:30 for lunch. Would be better for servers and customers. Use your heads for once. Prices for buffet have increased, payouts on machines was literally non-existent and check in on Monday, May 28 was a nightmare. Why would you only have one to two check in people working the desk when you had reservations for all the people? Another time to use your head. Very sad experience.

Was this review helpful to you? 
(Updated: May 26, 2012)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0

Lousy Experience

Nice marble floors, a semi-decent buffet and comfortable hotel rooms no longer qualify Belterra as a decent gaming destination. After their latest change in management, the slots are the tightest machines I've ever experienced - bonuses are few and far between and when they are finally hit, they pay out very little. Comps no longer exist at Belterra - every little "reward" is based strictly on your play now and the money you have to spend to get a small return is no longer worth it. No excitement whatsoever on the part of patrons - everyone feels ripped off and disgusted with their experience. Even among employees, there is very little enthusiasm, as the American staff is replaced by foreign workers housed at the Ogle House and hours and benefits are steadily cut. The place is downright depressing anymore - and falling apart. It reminds of a skanky old Missouri river boat casino. I have told them they have seen their last penny from me - when my measly coupons stop coming, so will I!

Was this review helpful to you? 
(Updated: February 09, 2012)
Overall rating 
 
4.4
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

GREAT

Loved it again! Visit once or twice a year - the steakhouse is fabulous and the rooms are large - particularly the bathrooms! Plan to visit again this fall!

Was this review helpful to you? 
(Updated: December 16, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

BELTERRA not too nice anymore

The tightest slots i have ever seen, its so cold in the buffet your food is cold by the time you get back to your table, the rudest employees i have ever seen, it seems the place has really gone downhill.

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