Indiana Grand Casino
HotWrite Review
Details
Address
4300 N. Michigan Road
City
Shelbyville
State
Indiana
Zip Code
46176
Country
United States
Phone
(317) 392-7777
Website
Toll-Free Number: (877) 386-4463
Restaurants: 4
Buffets: L- $13.95/$19.95 (Sun)
D- $18.95/$28.95 (Fri)/$24.95 (Thu)/$21.95 (Sat)
Casino Size: 70,000 Square Feet
Games Offered: Slots, Video Poker, Poker
Special Features: Live thoroughbred and harness racing seasonally. Year-round simulcasting of thoroughbred and harness racing.
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Map
User reviews
Their new slogan
Overall rating
3.2
Slots
1.0
Table Games
N/A
Customer Service
5.0
Player's Club
4.0
Gaming Atmosphere
3.0
Amenities or Hotel
N/A
Food & Drink
3.0
They have new signs up that say Play More Win more. It should say YOU play more WE win more. Haven't won a thing since June when Caesars took over. We were playing 60 cents on a machine and got 100 bonus hits and won about $15. You talk about a rip off. You are lucky to get 8 bonus hits and win less than a $1.00. Things need to change or people are going to quit going there.
PL
Pam Lauster
Called a thief
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
I live very close to the casino and go there all the time. I was there on Saturday October 6, 2018. I walked up to play Sun and Moon and put a $20.00 bill into the game. My money did not register on the game so i turned on the light for assisstance. When the casino worker opened the game they said i didnt put the money into the game. The lady playing beside me (who i had never met) even told them she saw me put the money in. I told them to watch the video and they will see. I was told i was a liar and if it is under $50.00 it is their policy not to watch any video. I was surrounded by 8 casino workers calling me a liar and a thief over $20.00! I was so embarrassed i had to leave. I am just out $20.00 without even getting the chance to lose it in the machine gambling! How can you treat your patrons like that! I suggest taking the trip to Anderson cause Indiana Grand only cares about an issue if you put more than $50.00 into their games. I deserve that video to be watched and issured an apology for this incident. You can keep the money i just want everyone to see i am not a liar and a thief!
JS
John Stanley
Terrible
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
Your better off throwing your money at the door of the casino and save the heartache. Bonus's are terrible, payouts are terrible, and the customer service is atrocious. The drink ladies run through the isles if they even come by at all.
AD
adam davis
my favorite casino so far
Overall rating
4.4
Slots
5.0
Table Games
5.0
Customer Service
5.0
Player's Club
5.0
Gaming Atmosphere
5.0
Amenities or Hotel
1.0
Food & Drink
5.0
love this place great fun
CO
chad overstreet
Poor Slot Payouts!
Overall rating
2.8
Slots
1.0
Table Games
N/A
Customer Service
4.0
Player's Club
1.0
Gaming Atmosphere
4.0
Amenities or Hotel
N/A
Food & Drink
4.0
They Bill this Casino as having the "Highest Slot Payouts in Indiana". Definitely NOT a true claim! They are rated, as of June 2017, as number three (3) in the state of Indiana as far as slot payouts are concerned. The slots used to pay very decently until they had them re-programmed with a tighter RNG (Random Number Generator). NOT fun going there anymore! Free play has become very tight as well. Food is very good, service is very good, but don't waste your money on slots!!
L
layne