Diamond Jo Casino Dubuque

 
2.2 (6)
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Diamond Jo Casino Dubuque

Details

Address
301 Bell St
City
Dubuque
State
Iowa
Zip Code
52001
Country
United States
Phone
(563) 690-2100

Toll-Free Number: (800) 582-5956
Restaurants: 3
Buffets: L-$9.99/$12.99 (Sun)
D-$14.99/$19.99 (Fri/Sat)
Casino Size: 36,683 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Let it Ride, Three Card Poker, Pai Gow Poker, Mississippi Stud
Overnight RV Parking: Free RV Dump: No
Special features: Land-based casino.

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User reviews

6 reviews

5 stars
 
(0)
 
(1)
 
(1)
 
(2)
 
(2)
Overall rating 
 
2.2
Slots 
 
2.2  (6)
Table Games 
 
2.4  (5)
Customer Service 
 
2.0  (6)
Player's Club 
 
2.5  (6)
Gaming Atmosphere 
 
2.2  (6)
Amenities or Hotel 
 
1.8  (5)
Food & Drink 
 
2.2  (6)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
needs to improve customer service but decent place
Overall rating 
 
2.4
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

You have just as good of a chance at winning at the slots here as you do anywhere else. Lots of games to choose from, sometimes they pay sometimes they don't just depends if your lucky or not. Customer service is something to be desired here. The employees are not very friendly here for the most part. Rarely do they have wait staff come around and offer drinks. The deli has delicious food and great customer service sometimes other times you get stuck cleaning your own table off if you want a clean place to eat. Management ignores all complaints if you happen to have any don't waste your breath they really don't care. Other than poor customer service it is a decent place to go gamble. The buffet is good but once again customer service stinks here. I think because they aren't allowed tips on the floor so no reason to be friendly to the guests.

L
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fun
(Updated: September 13, 2014)
Overall rating 
 
3.9
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Boyd gaming just took over casino. Good place to gamble ,the dealers are fun,the slots are good

PG
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Denied Access to an Entire Post Wedding Party
(Updated: August 24, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

We stayed at the Grand Harbor Resort across from the Casino for my cousin’s wedding. After the wedding reception we went over to Diamond Jo and they denied access to the entire party because one lady in our group stumbled. When my 60 year old uncle questioned their decision a huge security guard yelled at him, threatened him with physical violence and escorted him off the property. What kind of a casino denies access to a party of paying customers sober or drunk? It just doesn’t make good business sense. I have been to my fair share of casinos in Illinois, Indiana and Michigan but I have never seen anyone denied access for something so petty. Their loss, we were all ready to spend a lot of money.

NP
Comments (1) | Was this review helpful to you? 1 2
Tight, tight, tight!
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Tightest slots I've seen in a long, long, long time. The higher you play, the worse it gets.

SL
Comments (0) | Was this review helpful to you? 1 1
new casino, horrible ventilation
Overall rating 
 
2.7
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

This is a new land-based casino. When you first enter, it's like Wow. But after you get in, it is so smokey. For a new building, the ventilation is very poor. I was sitting at an end machine and smoke from a few machines down was choking me. It was on the Saturday of Memorial Day and fairly busy, but you would think that they would have have a way to clean the air. We did not see a waitress, but they did have a self-service beverage machine. We did ask at the bar and found that beer is not complimentary (It was in South Dakota).

The casino is open 24/7 not like the boat that used to close from 3 am to 8 am.

W
Comments (0) | Was this review helpful to you? 5 1
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