Horseshoe Casino Baltimore

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2.0 (5)
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Details

Address
1525 Russell Street
City
Baltimore
State
Maryland
Zip Code
21230
Country
United States
Phone
(443) 931-4200

Toll-Free Number: (844) 777-7463
Restaurants: 7
Games Offered:Slots, Video Poker, Baccarat, Pai Gow Poker, Mississippi Stud, Poker, Let It Ride, Video Keno, Craps, Blackjack, Roulette and Three Card Poker, Four Card Poker, Ultimate Texas Hold 'em, Off Track Betting.
Senior Discount: Various Wed if 55+
Casino Size: 122,000 square feet
Special Features: 100x odds on craps.

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User reviews

5 reviews

Overall rating 
 
2.0
Slots 
 
1.0  (5)
Table Games 
 
1.3  (3)
Customer Service 
 
2.0  (5)
Player's Club 
 
2.2  (5)
Gaming Atmosphere 
 
2.8  (5)
Amenities or Hotel 
 
1.8  (4)
Food & Drink 
 
2.6  (5)
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Lackadaisical Security
(Updated: July 10, 2017)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0

For a place that has had multiple security issues and shootings since opening, I was surprised by the current lackadaisical security and procedures. OUTSIDE SECURITY: No security noted around building. Situation: It was Friday night and I had a mild headache/migraine from working earlier in the day. My friend and I were informed by casino security that no stores were open in the casino to purchase aspirin. There was a convenience store across the street where we may purchase it. In order to get to the store, security said the shortest route was to leave the main casino entrance and walk around the building. We did not see any security guards around the building, and we were uncomfortably approached by a man of questionable character during our return trip. MISSING PERSONS: Security would not help find missing person in casino. Situation: I used the downstairs restroom after 2:00 am, noting this to my friend and leaving him at a machine nearby. When I came out, I could not locate him. I circled the restroom area for about ten minutes searching for him. My phone had died. I informed security of what happened. They appeared to care less. They did not ask if he had a players card they could track, they did not call their management, and they did not put a notice out to inform security to be on the lookout for him. I searched for him on my own continuing to press security. I later spoke with two security guards at the main entrance who saw us come in together. They noted they saw him with two larger gentleman and oddly referred to my friend as a shorter gentleman. He is about 5 7" like me. I informed the guards he did not know anyone in the area and it was his first time at a casino. I was quite concerned and upset at this point. They suggested I look upstairs for him. I went upstairs and located him with a group of people. He had went to upstairs security looking for me. He said upstairs security did not help him, so he decided to enlist the help of multiple patrons and create a search party. This party included two larger gentleman. I cannot tell you how happy I was to find him. We were separated for over an hour at that point. Sadly, all security had to do to resolve the situation was communicate with one another. For example, pick up the telephone downstairs and call security upstairs or vice versa. My dad is a professional gambler and my brother has worked with multiple casinos updating their security procedures in Vegas. Missing person procedures be security 101 for a casino. I am lucky I found him. Others may not be so lucky. On a side note, we want to MGM National Harbor after the incidents above and had a great time! 

L
Comments (0) | Was this review helpful to you? 1 0
Avoid at all costs
(Updated: June 24, 2016)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Hit a jackpot only to have the machine malfunction and not pay. After an hour and a half of dealing with slot attendants and supervisors and managers who were all able to verify the win, I was told "malfunctions void all pays but we'll give you $100 in free slot play". No one cared. Another time employees messed up cashing out my keno ticket. They didn't tell me I needed a SS card until after they "cashed" the ticket. So since I didn't have one on me they gave me a receipt for the money and said to come back with the card and they would cash me out. Went back later that day to be told they didn't know anything about it and I would have to come back the next day because their office was locked and no one could get into it to find my paperwork. No one has apologized for jerking me around. In fact, they have been rude, treating me like I'm trying to scam them. Worst casino I have ever been to.

ER
Comments (1) | Was this review helpful to you? 5 0
terrible slot machine
(Updated: August 10, 2015)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

The horse shoe is the worse casino that I have ever went to I keep thinking that maybe I will win today but it never happens. I have literally played one machine for over 24hrs from 7:30 pm until 9:30 pm the next night 3500 plus dollars later I still had not won

A
Comments (1) | Was this review helpful to you? 3 0
I lost lost lost on the slots
Overall rating 
 
3.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Everything in the casino is nice, it's very pretty and upscale. I found the slots to be terrible though, all three times I visited. Well, three strikes and I'm OUT.

J
Comments (0) | Was this review helpful to you? 2 0
Tight Slots
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Table games maybe ...but those slots? .... cash dump ... lost my azz...stupid me, I live so close that I was going over there at least 3 to 4 times a week and I think I paid for the carpet already...only hit a small win here or two but nothing to write about...mostly watched my money go down the drain...I heard that the slots were loose, but now I m hearing that they only let em pay for the opening first thirty days and it's alleged, that they tighten em up after the first 30...maybe...cause i did hit there for 400.00 then which excited me...but since then...well ...I m broke

L
Comments (0) | Was this review helpful to you? 4 1
 

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