Pala Casino is something of an outlier when it comes to the online gaming market. It’s one of the few casinos based in San Diego, California, offering a comprehensive online casino platform.
However, in order to operate in other states, such as New Jersey, it had to sign a deal with a local operator.
For example, players in New Jersey will find that Pala Casino is associated with the Borgata in Atlantic City.
Pala Casino started to launch its online casino platform towards the end of 2014. Since then, it’s managed to compile a decent-sized catalog to stand up to its better-known competitors across the country.
Pala Casino Welcome Bonus – Get a $500 First Deposit Bonus
Pala Casino’s welcome package is neither the strongest nor the weakest. Both of their welcome bonuses are well worth taking advantage of and can provide you with a decent amount of value.
With all their welcome promotions, they offer lower wagering requirements, thus making any bonus funds easy to clear.
If you want to find out more about the latest promotions, click on the ‘Promotions’ page on the website.
Welcome Bonus #1
The main welcome bonus available to new players is a $500 first deposit bonus. Pala will match all first deposits at a 100% rate.
The maximum you can claim is $500, so you’ll need to deposit $500 in order to take full advantage of this bonus.
To turn the bonus funds into real money, you’ll need to pay a 100% contribution game with 10x playthrough requirements.
All bonus funds have a 10x playthrough requirement attached, which is considerably lower than at other casinos in the industry.
Take note, only slots are considered to be 100% contribution games, so you’ll need to wager much more if you want to stick to table games.
Welcome Bonus #2
The second welcome bonus will provide you $25 in casino bonuses. $20 in bonus dollars will be automatically allocated to your account.
This is a no deposit bonus and the money can be withdrawn if you clear the 10x wagering requirements.
The other $5 is awarded through the $1,000,000 Slot Machine. On your first spin, you’re guaranteed to win a minimum of $5, but you could also win the big $1,000,000 prize too.
With most casinos not offering withdrawable no deposit bonuses under any circumstances, this is a welcome addition to Pala Casino.
Pala Casino Offers – Spin Daily to Win the Grand Prize of $1,000,000
Pala Casino provides a number of regular promotions to keep players coming back for more.
These daily deals always give you a reason to log in to your account and play on a regular basis.
They also have a ‘Past Promotions’ page so you can get a taste of how they change up their promotions.
Promotions Currently Available at Pala Casino
Pala Casino primarily focuses on daily promotions. In other words, you don’t have to play for long to acquire value from this online casino.
For this reason, Pala Casino is one of the best casinos for people who want to get regular value from their play.
If you want to find out more about some of the current offers available, click on the Pala Casino promotions page.
Offer #1 – Spin to Win the $1,000,000 Grand Prize
Every day, registered players will have the chance to take a spin of the reels. Registered players are able to spin the reels once every 24 hours for a chance at winning a million dollars.
There’s also the chance to win bonus funds in smaller denominations. Any bonus funds won will come with 10x wagering requirements.
The only concern about this grand prize is the casino specifies in its terms and conditions that there’s no guarantee that the prize will ever be awarded.
Offer #2 – Daily Promotions Every Day
Pala Casino stands well above its peers because of its focus on daily deals. Whatever day of the week it is, existing players will have a chance to claim the daily deal.
For example, on Monday you can get a reload on your spins for the $1,000,000 slot machine.
You’ll be able to spin the reels 25 times, which is far better than the one you ordinarily receive free each day.
On Friday, if you make a deposit then Pala Casino will match your deposit at a 50% rate, up to a maximum of $50.
Offer #3 – Refer a Friend to Get $75 in Bonus Funds
The Refer a Friend program at Pala is a lucrative option if you have some friends who are looking for a new casino to play with.
Just send your friend a unique code, which can be accessed through your account. If your friend enters this code when they create an account, you’ll receive a $10 casino bonus and your friend will receive a $25 bonus.
If your friend, then, deposits and wagers at least $25, you’ll receive another $65 in casino bonuses. Your friend will also receive another $25 in bonuses.
All these bonuses come with 10x wagering requirements.
Offer #4 – Million Dollar Weekends
Every Saturday and Sunday players can log in and receive a free spin on the Million Dollar Slot! There is NO DEPOSIT REQUIRED!
Pala Casino VIP Program
Loyal players are rewarded at Pala Casino through the Pala Privileges VIP program. All players are automatically enrolled in the program.
When you play real money games you’ll earn both Status Points (SP) and Reward Points (RP).
Points are awarded depending on the games you play. Slots pay the most and table games to pay the least.
SP points determine your loyalty level and RP points act as currency within the store. You can use RP points to purchase different rewards.
As you work your way to the higher levels, you’ll find that you receive milestone payments. For example, the reward for reaching platinum is $100.
Unlike the welcome bonuses, though, there’s just a 1x wagering requirement attached to them.
Although Pala Privileges is quite a complex program to understand, this is one of the few VIP loyalty programs that actually provide value to players.
There are more than 200 games in the Pala Casino catalog. This puts it at just below average for an online casino in the US.
Like with the majority of USA online casinos, most of Pala’s catalog is made up of slots. However, the casino is continually adding new games to the collection.
Pala Online Slots
The majority of the online slots are provided by NextGen. Other software providers include GT and NYX.
This variation in game providers enables Pala Casino to provide a considerable amount of diversity in their slots games.
You’ll find a variety of timeless classics, including Cleopatra and Wheel of Fortune. There are also some of the more advanced slots, including Day of the Dead and Ghostbusters.
There are some exclusive slots available too. The big exclusive slot is the $1,000,000 grand prize slot, which is part of a number of daily promotions.
Pala Table Games
You’ll find the coveted European roulette game at Pala, with just a single ‘0’ on the board.
Classic blackjack also comes with a low house edge of just 0.608%, thus giving you an ample chance of winning when playing with the correct strategy.
Crucially, you’ll also find craps at this online casino. Most online casinos don’t have any craps games available, so if you’re a craps lover this is the place to be.
However, craps bets are purposely excluded from fulfilling wagering requirements on bonuses.
There are eight different video poker terminals at Pala Casino. All terminals offer a good payout percentage of 99% and up. You’ll find the most popular video poker variants, including Jacks or Better, Bonus Poker, and Double Bonus Poker.
Pala also has some poker rooms, as it has teamed up with 888 and WSOP, which is a rarity for most online casinos.
Other types of games on offer include some Slingo options, as well as bingo.
Live Casino Tables
Unfortunately, there are no live casino tables, as of this writing. This is one area where Pala Casino really lacks. With the growth in popularity of live dealer games, it’s hoped that they’ll get around to offering these types of tables soon.
Withdraw and Deposit at Pala Casino
Before you go to the trouble of creating an account with Pala Casino, it’s important to know about the different deposit and withdrawal methods available. Not every casino is made equal when it comes to the payment options on offer.
Pala Casino has partnered with Borgata, so they’re able to offer a variety of payment methods. All payments are processed in USD and come with a minimum deposit of $10.
The easiest way to get your money into your account instantly is to use your credit/debit card or to take advantage of an e-wallet like PayPal. These transactions tend to be processed within a matter of a couple of minutes.
There are other options as well, such as 7-Eleven PayNearMe, e-checks, and Neteller. If you happen to live near a Borgata Casino, you can visit the casino cage personally and make your deposit there.
If you’re having trouble making deposits via your card, you can also order a Play+ prepaid card. This gets around your bank blocking the transaction.
Although there are a number of withdrawal options, to use an e-wallet like PayPal, you must have deposited through PayPal to start with.
The most popular payments are all available through Pala, thanks to their partnership with the Borgata.
These are the main payment methods players can take advantage of:
|Payment Method||Example/Info||Avg. Deposit Time||Avg. Withdrawal Time|
|Instant eCheck (ACH)||Provide bank account number||instant||3-5 days|
|Credit Card||Visa, MasterCard, Discover||instant||Not available|
|Prepaid||prepaid Visa or MasterCard||instant||Not available|
|E-wallets||Skrill||instant||instant after processing|
|Physical Check||—||Not available||Up to 10 days|
|Online Bank Transfer||instant||Not available|
Pala draws its games from a number of software developers. The big games providers present on the site include NYX, IGT, and NextGen.
When it comes to their poker rooms, they use the same software as WSOP and 888, as they share the same platforms.
Site Features and User Experience
Pala Casino uses what’s known as proprietary software. That means the site tends to be slow at times, particularly if you’re using a slower Internet connection.
The big advantage of Pala’s platform is how nicely laid out everything is. The platform makes good use of categories, so you can easily navigate to where you like. They’ve even categorized their bonuses, so you don’t need to wade through huge lists to find the promotions you want.
Overall, some may describe the graphics as a tad drab, but this is entirely personal preference and it doesn’t take away from the playing experience.
You can even change the language on the site to Spanish, which is a nice touch rarely provided by other casinos.
Mobile Casino App
The mobile casino app is available on both Android and iOS devices. Due to restrictions in the Google Play Store, you’ll need to download the Android app directly from the website. Take note, the app will download additional files when you get the app for the first time, so it can take a few minutes to launch. This is a one-time-only process, though.
The mobile casino app doesn’t have the full catalog of games available, but there are still more than 100 casino games to play. The mobile catalog also includes table games, rather than just slots.
Players will find that the interface is perfectly designed for smaller screens. The functions and features are exactly the same on the mobile app as on the desktop client.
Do you have a problem with Pala Casino? There are four ways in which you can get an answer to your query.
How to Contact Pala Casino
Pala Casino starts off with an extensive FAQ section. There are more than 100 different articles you can read to get an answer to your question. There’s even information on how your gambling winnings impact your taxes.
It’s perhaps the most comprehensive FAQ section you’ll find right now in an online casino.
If you need to get in touch with the casino directly, you can try out their email support. For simple queries, you can usually expect a response within an hour. More complex queries may mean you have to wait up to 24 hours for a response. You can email them at [email protected]
They also have a live chat feature. In most cases, you’ll be connected to an agent within 60 seconds. You can open the window just by clicking on the corner of the webpage.
Finally, if you have a more urgent problem and you need to speak to an agent directly, just call them on 844-367-7252. This is a toll-free number and is available 24/7.
Registration with Pala Casino
To create an account with Pala Casino, click the ‘Sign Up’ button on the top-right corner of the screen. You’ll be taken to a form where you’ll have to fill out your personal details. You’ll need your address, Social Security number, and your email.
Make sure you avoid any typos as this can cause problems with the identity verification process later.
Once you’ve entered all the required information, Pala will send you a confirmation email. If you don’t receive it, check your spam box. Click on the verification link to officially open your account. You’ll now be able to access the casino’s cashier and make your first deposit.
When you attempt to make your first withdrawal, you’ll be asked to confirm your identity. This will require you to send them a picture of a piece of a photo ID, such as your driving license or passport.
It can take anywhere from 24 to 72 hours for them to confirm your identity. Only after accepting your ID will they proceed with your first withdrawal.
Pala Casino is committed to supporting players in gambling responsibly. That’s why they make it easy for you to set limits on your spending via your account’s settings. You can set daily, weekly, and monthly limits. Once you hit these limits, you won’t be able to deposit or bet more until these limits reset.
It’s also possible to opt for self-exclusion in the same way. Self-exclusion suspends your account for a few months. You’ll only be able to withdraw your funds from the platform. It will be impossible to make a deposit or play any games.
Self-exclusion orders can’t be reversed once they’ve been put in place.
How to Delete an Account with Pala Casino
Deleting your account with Pala Casino couldn’t be simpler. All online casinos are required to delete player accounts once a request is made.
Just get in touch with the casino using any of the contact options supplied above. You don’t need to worry about providing a reason because you’re not required to provide one and they won’t ask for one.
You’ll need to make sure that you withdraw any remaining funds before your account can be deleted. Remember, once your account has been deleted you won’t be able to recover it at a later date.
It’s better to opt for self-exclusion before deciding on permanent deletion.
Security, Privacy, and Fair Play Guaranteed
Pala Casino is committed to guaranteeing players a fair game. That’s why they’re transparent about payout percentages on their games. They also have a comprehensive fair play policy on the site, if you want to know more about the technical aspects of guaranteeing fair play.
Online casinos are also regularly audited by their respective state gaming commissions to check that they’re running an operation that’s fair to players.
If you want to know more about how they ensure security and privacy, you should know that they don’t share player data and full encryption is available on every page of the site. You can read both of their policies on security and privacy to find out more about how you’re protected when you play with Pala.
Pala Casino: Our Conclusion
Pala Casino may have a smaller catalog of games than its competitors, but they provide a range of exclusive slots and lesser-found table games. The absence of any live casino tables is a disadvantage, but they make up for their deficiencies when it comes to their daily promotions.
Players can expect great value when they play with this casino. Despite the fact it’s not as well known as its competitors, players can guarantee a great experience when they create an account with Pala Casino Online.