Empire City at Yonkers Raceway Hot

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1.6 (64)
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Details

Address
810 Yonkers Avenue
City
Yonkers
State
New York
Zip Code
10704
Country
United States
Phone
(914) 968-4200

Restaurants: 3
Valet: $10
Games Offered: Only Video Gaming Machines, similar to slot machines
Special Features: Year-round live harness racing Mon/Tue/Thu-Sat evenings. Daily simulcasting of thoroughbred and harness racing. Electronic versions of roulette, craps and baccarat.

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User reviews View all user reviews

Average user rating from: 64 user(s)

Overall rating 
 
1.6
Slots 
 
1.6  (64)
Table Games 
 
1.3  (53)
Customer Service 
 
1.6  (64)
Player's Club 
 
1.6  (64)
Gaming Atmosphere 
 
1.9  (64)
Amenities or Hotel 
 
1.4  (49)
Food & Drink 
 
1.8  (64)
Ratings (the higher the better)
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  • Table Games
  • Customer Service
  • Player's Club
  • Gaming Atmosphere
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Comments
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Was avoiding empiire city because you just couldnt win but i was bored and had to get out of the house and empire is ten min away. So i went. I played my fav slot and in three tries hit jackpot for $152. Then decided to switch to my other fav slot. Played for five hours and kept winning. Played with two hundred walked home with over eight. Even had a nice bonus of over four hundred. What happened? Did they pay up all their bills and they are finally letting us win?
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0
Reviewed by Ann February 16, 2014
Last updated: February 17, 2014

I won!

Was avoiding empiire city because you just couldnt win but i was bored and had to get out of the house and empire is ten min away. So i went. I played my fav slot and in three tries hit jackpot for $152. Then decided to switch to my other fav slot. Played for five hours and kept winning. Played with two hundred walked home with over eight. Even had a nice bonus of over four hundred. What happened? Did they pay up all their bills and they are finally letting us win?

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Ok, as a regular I see some off the comments here are spot on and just wanted to confirm. As per Don McNeil, yes, you NEVER want to play the roulette tables without a crowd of people actually playing. I learned this the hard way. It seems the numbers that pop up are the ones you don't pick. The NYS lottery website posts weekly reports of how all casinos run by them take in and pay out. It's terrible that Empire makes millions of dollars a week but after all these years there is no million dollar progressive. Most I have ever seen was about $6th on a penny machine and I doubt anyone actually won before it reset. Now up til today the highest jackpot on there website is for $400K and that is for a wheel of fortune game which is a $5 machine tines 2 credits for a total of $10 per spin. Just awful of you ask me.

Yes, the customer service is terrible. If you money is stuck in a machine prepare to wait wait wait. Only advice I can offer is to hit the service button on a few machines near you if no one is playing in hopes it will get their attention.

Valet parking use to be a nightmare. You would literally wait 20 to 30 minutes in your car on a weekend night just to get you car checked in. Many nights I would just get out of line and park my car myself and just take the shuttle bus. Now they have gotten better since the new renovation. They finally learned that people can drive up and leave their car until an attendant was available to move it while one person watches the cars. Checking out for valet use to be terrible as well but they now have 3 or 4 kiosks if you pay by credit card or comp points and now they have a big screen which shows the status of your car so kudos for that.

All in all, if you want to win big money, don't go to Empire City. Go to AC or CT in fact Mohegan sun has a special if you show them your empire city card they will comp you $100 for first time members only. It's on a big billboard across the street from Empire City. Lol. Personally I only go for fun and it's 5 minutes from my home in Yonkers. HAVE FUN AND REMEMBER ITS JUST A GAME!
Overall rating 
 
2.8
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0
Reviewed by Charlie Wilson February 16, 2014
Last updated: February 16, 2014

Addressing a few of the other comments.

Ok, as a regular I see some off the comments here are spot on and just wanted to confirm. As per Don McNeil, yes, you NEVER want to play the roulette tables without a crowd of people actually playing. I learned this the hard way. It seems the numbers that pop up are the ones you don't pick. The NYS lottery website posts weekly reports of how all casinos run by them take in and pay out. It's terrible that Empire makes millions of dollars a week but after all these years there is no million dollar progressive. Most I have ever seen was about $6th on a penny machine and I doubt anyone actually won before it reset. Now up til today the highest jackpot on there website is for $400K and that is for a wheel of fortune game which is a $5 machine tines 2 credits for a total of $10 per spin. Just awful of you ask me.

Yes, the customer service is terrible. If you money is stuck in a machine prepare to wait wait wait. Only advice I can offer is to hit the service button on a few machines near you if no one is playing in hopes it will get their attention.

Valet parking use to be a nightmare. You would literally wait 20 to 30 minutes in your car on a weekend night just to get you car checked in. Many nights I would just get out of line and park my car myself and just take the shuttle bus. Now they have gotten better since the new renovation. They finally learned that people can drive up and leave their car until an attendant was available to move it while one person watches the cars. Checking out for valet use to be terrible as well but they now have 3 or 4 kiosks if you pay by credit card or comp points and now they have a big screen which shows the status of your car so kudos for that.

All in all, if you want to win big money, don't go to Empire City. Go to AC or CT in fact Mohegan sun has a special if you show them your empire city card they will comp you $100 for first time members only. It's on a big billboard across the street from Empire City. Lol. Personally I only go for fun and it's 5 minutes from my home in Yonkers. HAVE FUN AND REMEMBER ITS JUST A GAME!

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If you are a fan of electronic roulette machines, BEWARE AND PREPARE TO LOSE BIG. I never in my years of gaming ever heard of anyone having to play multiple hands of at least $70 to $200. to win at least $825., THAT'S NUTS !! and to add insult to injury if you continue playing after you win, the machine will HUNT YOUR MONEY DOWN UNTIL IT GET IT ALL!! but wait there is more, don't even dream of you starting with at least $40 to win $400. PIPE DREAM!! It's understood that the machine knows what you bet and it has a house edge, but C'MON THE BALL POPS UP AND OUT LIKE POPCORN. Finally, if it's at all possible DO NOT PLAY UNLESS YOU HAVE AT LEAST FIVE PEOPLE ACTUALLY PLAYING THE GAME WITH YOU. In short, DON'T DO IT MAN !!

SLOTS, DID SOMEONE SAY SLOTS, hee hee.., remember the science experiment when you put a frog in a jar and he can only hop up as high as the lid will let him. This is what you are dealing with at Empire City. Skepical OK, Just look around at how many machines you see with totals over $200. and take a look at how much the bonus rounds pay for people playing 1.50 to as much as 5.00 per spin. Finally, Hand Pays
OOPS!! no offense. Where are the hand pays? In a GOOD casino you should see at least two or three hand pays regularly. You are free to do what you want but don't say you have not been warned.
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Don Mc Neil February 05, 2014
Last updated: February 05, 2014

Electronic Roulette Bear Trap and Graveyard

If you are a fan of electronic roulette machines, BEWARE AND PREPARE TO LOSE BIG. I never in my years of gaming ever heard of anyone having to play multiple hands of at least $70 to $200. to win at least $825., THAT'S NUTS !! and to add insult to injury if you continue playing after you win, the machine will HUNT YOUR MONEY DOWN UNTIL IT GET IT ALL!! but wait there is more, don't even dream of you starting with at least $40 to win $400. PIPE DREAM!! It's understood that the machine knows what you bet and it has a house edge, but C'MON THE BALL POPS UP AND OUT LIKE POPCORN. Finally, if it's at all possible DO NOT PLAY UNLESS YOU HAVE AT LEAST FIVE PEOPLE ACTUALLY PLAYING THE GAME WITH YOU. In short, DON'T DO IT MAN !!

SLOTS, DID SOMEONE SAY SLOTS, hee hee.., remember the science experiment when you put a frog in a jar and he can only hop up as high as the lid will let him. This is what you are dealing with at Empire City. Skepical OK, Just look around at how many machines you see with totals over $200. and take a look at how much the bonus rounds pay for people playing 1.50 to as much as 5.00 per spin. Finally, Hand Pays
OOPS!! no offense. Where are the hand pays? In a GOOD casino you should see at least two or three hand pays regularly. You are free to do what you want but don't say you have not been warned.

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Went to Empire City this past weekend. The slots paid NOTHING! I know you cant always win.....but it didn't even give you anything back so you can play for a while. Lost $20 in 4 mins on the slots. When you do win its $.50 yet you bet $2.00. But it's still fun...just don't expect to win.
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Reviewed by Maureen January 27, 2014
Last updated: January 28, 2014

Fun...but dont expect to win.

Went to Empire City this past weekend. The slots paid NOTHING! I know you cant always win.....but it didn't even give you anything back so you can play for a while. Lost $20 in 4 mins on the slots. When you do win its $.50 yet you bet $2.00. But it's still fun...just don't expect to win.

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They should really change the name of this place to Clip Joint, Inc. I have never seen so many angry people in one place. If anyone keeps going there, they are the biggest losers. I hope Upstate New York casinos put them out of business.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Sharon Ritchie December 05, 2013
Last updated: December 05, 2013

This Place Is A Scam

They should really change the name of this place to Clip Joint, Inc. I have never seen so many angry people in one place. If anyone keeps going there, they are the biggest losers. I hope Upstate New York casinos put them out of business.

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Of course it's tough to win because you are playing a scratch off game. How many times must people be told that playing these machines (just like the ones in Monticello and Aqueduct) are actually scratch off lottery tickets. There are so many winners and that's it. These machines are not like the ones in AC or Pennsylvania. Those in AC and Penn are controlled by a random number generator in each single machine so the chance to one is greater. The machines in Yonkers, Monticello and Aqueduct have a payback percentage of 92%. If I were those losers, don't return.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Luigi December 04, 2013
Last updated: December 04, 2013

Tough to win

Of course it's tough to win because you are playing a scratch off game. How many times must people be told that playing these machines (just like the ones in Monticello and Aqueduct) are actually scratch off lottery tickets. There are so many winners and that's it. These machines are not like the ones in AC or Pennsylvania. Those in AC and Penn are controlled by a random number generator in each single machine so the chance to one is greater. The machines in Yonkers, Monticello and Aqueduct have a payback percentage of 92%. If I were those losers, don't return.

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I just hear all the smokers outside regretting coming that day or saying how much they are losing or just saying that the machines are "not paying today", EVERY TIME! The staff service in there ... LOL ... You have better luck seeing an ELEPHANT walking down fifth avenue than finding these rude waiter staff. If you become a regular visitor you will even start to notice "ODD BEHAVIOR" with the floor casino workers,(not the waiter staff) as you notice you are being noticed, may sound paranoid like, but it's just gross.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Manny November 18, 2013
Last updated: November 18, 2013

Tough to win at Empire City Casino

I just hear all the smokers outside regretting coming that day or saying how much they are losing or just saying that the machines are "not paying today", EVERY TIME! The staff service in there ... LOL ... You have better luck seeing an ELEPHANT walking down fifth avenue than finding these rude waiter staff. If you become a regular visitor you will even start to notice "ODD BEHAVIOR" with the floor casino workers,(not the waiter staff) as you notice you are being noticed, may sound paranoid like, but it's just gross.

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to be on the safe side, if you have an older car, use it at empire city. cars are being broken into there. not sure if cameras on pole are real or not because in most cases nothing is done. they tell u to call your insurance company but if someone was to get shot or mugged i bet cameras would be working and yonkers police would be involved. but if they break into your car not only do you lose inside but you lose outside also .
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by john November 06, 2013
Last updated: November 06, 2013

car safety in parking lot

to be on the safe side, if you have an older car, use it at empire city. cars are being broken into there. not sure if cameras on pole are real or not because in most cases nothing is done. they tell u to call your insurance company but if someone was to get shot or mugged i bet cameras would be working and yonkers police would be involved. but if they break into your car not only do you lose inside but you lose outside also .

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Went to Empire City today. It is the most customer unfriendly "casino" I've ever encountered. They send out Free Play Vouchers to their players. When you get there, after waiting on line at the promotion booth, you are told that your free play voucher is not accepted. On the voucher there are certain days the voucher is not valid. They told me that after the voucher was mailed, they decided to add more days that the voucher is not valid -- for example 9/27 which is the day I went there. On the voucher is small type: management reserves the right to chance or cancel a promotion or offer at any time without notice. While they have covered themselves legally, they have antagonized their customers. How stupid can a marketing department be? The food court and italian restaurant are good though.
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0
Reviewed by Larry S. September 27, 2013
Last updated: September 30, 2013

Management reserves the right

Went to Empire City today. It is the most customer unfriendly "casino" I've ever encountered. They send out Free Play Vouchers to their players. When you get there, after waiting on line at the promotion booth, you are told that your free play voucher is not accepted. On the voucher there are certain days the voucher is not valid. They told me that after the voucher was mailed, they decided to add more days that the voucher is not valid -- for example 9/27 which is the day I went there. On the voucher is small type: management reserves the right to chance or cancel a promotion or offer at any time without notice. While they have covered themselves legally, they have antagonized their customers. How stupid can a marketing department be? The food court and italian restaurant are good though.

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The Empire City Casino located in Yonkers is one place of play. I go there to relax and to enjoy. Sometimes I win money and usually I lose money but I go because I want to go. When I get money I am happy and when I lose money I learn that I can't always win. I've decided to go anyway. I do not bring too much money like, I did before, but I continue going to try my lick. Yonkers is not the toilet of Westchester. Yonkers is a nice town full of hard-working people.
Overall rating 
 
2.8
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0
Reviewed by Elena Genao July 16, 2013
Last updated: July 16, 2013

They do not force me to go

The Empire City Casino located in Yonkers is one place of play. I go there to relax and to enjoy. Sometimes I win money and usually I lose money but I go because I want to go. When I get money I am happy and when I lose money I learn that I can't always win. I've decided to go anyway. I do not bring too much money like, I did before, but I continue going to try my lick. Yonkers is not the toilet of Westchester. Yonkers is a nice town full of hard-working people.

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I can't rate anything at this casino because this is how bad everything is here. Now I know you can't win every time you go to gamble but once in awhile would be nice. The bonus on machines is a joke. I hit a bonus playing 10 dollars a spin, 15 free spins and won 40 dollars. How is that fair? Way too many payouts on machines that are really losses, for example if you bet a dollar you spin and the machine gives you 40 cents back. How is that considered a win? The machine is thinking you are betting a penny. Math is easy. even horse racing give you at least 10 cents profit at the worst for your 2 dollar bet. If I bet a dollar and the machine gives me back 50 cents then I lost 50 cents, not won 50 cents. Empire city is the worst casino I have ever been to. Pennsylvania casinos are so much better. These casinos know what customer satisfaction is all about. Empire casino needs to take lessons from these casinos. It is bad enough that you are probably going to lose when you go to empire city but to be treated bad by workers is sad. I drink coffee so you know my chances of getting service from the serving people is about none. If the person feels you aren't worth money then you might see them an hour or two later and you end up with excuses from them. This place is all about taking the average persons money with no regard for them. Their ATM machines even rob people by an outrageous charge. If a person is at the machine then why rob them because they are there getting more money to lose? to hear announcements advertising sign up to be a club member and get 5 dollars free is a joke. There really is nothing I can say that is good with this casino. It is sad watching people spend what they can't afford because they believe they will hit something. This casino is designed to only have one type of winner and that type is the casino itself. I know it is an easy place to get to for most people but people please stay away since this place will never allow you to win any type of money. I have been here a lot and I am just like everyone else. I say I won't be back but I go with hopes. If you are looking to win a thousand dollars here then that is like hitting a million dollars on a machine. It is almost impossible to win at this casino. They even charge you for a 6 ounce bottle of water. How greedy does this place have to be? The food is one of the worst around. No one has any customer training skills. Cashiers sit but they move in one gear, very slow. they have the gall to look for tips for doing their job. This place is a comedy and unless you want to donate your money stay away from this casino. NOTHING GOOD TO SAY ABOUT THIS PLACE. I TRY TO FIND SOMETHING GOOD ABOUT IT BUT THERE JUST ISN'T ANYTHING GOOD. EVEN MANAGEMENT IS BAD. TRY BETTING THE HORSES AND YOU WILL LEARN HOW BAD THINGS ARE. THIS CASINO JUST DOESN'T CARE ABOUT THE CUSTOMER. IT IS ALL ABOUT STEALING YOUR MONEY. SO IF YOU WANT TO BE ROBBED THEN DEFINITELY GO HERE.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by jimmy July 07, 2013
Last updated: July 07, 2013

BAD MACHINES AND NO CUSTOMER SATISFACTION

I can't rate anything at this casino because this is how bad everything is here. Now I know you can't win every time you go to gamble but once in awhile would be nice. The bonus on machines is a joke. I hit a bonus playing 10 dollars a spin, 15 free spins and won 40 dollars. How is that fair? Way too many payouts on machines that are really losses, for example if you bet a dollar you spin and the machine gives you 40 cents back. How is that considered a win? The machine is thinking you are betting a penny. Math is easy. even horse racing give you at least 10 cents profit at the worst for your 2 dollar bet. If I bet a dollar and the machine gives me back 50 cents then I lost 50 cents, not won 50 cents. Empire city is the worst casino I have ever been to. Pennsylvania casinos are so much better. These casinos know what customer satisfaction is all about. Empire casino needs to take lessons from these casinos. It is bad enough that you are probably going to lose when you go to empire city but to be treated bad by workers is sad. I drink coffee so you know my chances of getting service from the serving people is about none. If the person feels you aren't worth money then you might see them an hour or two later and you end up with excuses from them. This place is all about taking the average persons money with no regard for them. Their ATM machines even rob people by an outrageous charge. If a person is at the machine then why rob them because they are there getting more money to lose? to hear announcements advertising sign up to be a club member and get 5 dollars free is a joke. There really is nothing I can say that is good with this casino. It is sad watching people spend what they can't afford because they believe they will hit something. This casino is designed to only have one type of winner and that type is the casino itself. I know it is an easy place to get to for most people but people please stay away since this place will never allow you to win any type of money. I have been here a lot and I am just like everyone else. I say I won't be back but I go with hopes. If you are looking to win a thousand dollars here then that is like hitting a million dollars on a machine. It is almost impossible to win at this casino. They even charge you for a 6 ounce bottle of water. How greedy does this place have to be? The food is one of the worst around. No one has any customer training skills. Cashiers sit but they move in one gear, very slow. they have the gall to look for tips for doing their job. This place is a comedy and unless you want to donate your money stay away from this casino. NOTHING GOOD TO SAY ABOUT THIS PLACE. I TRY TO FIND SOMETHING GOOD ABOUT IT BUT THERE JUST ISN'T ANYTHING GOOD. EVEN MANAGEMENT IS BAD. TRY BETTING THE HORSES AND YOU WILL LEARN HOW BAD THINGS ARE. THIS CASINO JUST DOESN'T CARE ABOUT THE CUSTOMER. IT IS ALL ABOUT STEALING YOUR MONEY. SO IF YOU WANT TO BE ROBBED THEN DEFINITELY GO HERE.

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Last week I had $95.00 in cash comps, that disappeared in one hour. Another hour produced an additional $100.00 loss. No amount small, medium or maximum wins a sizable payout. I never thought I could be turned off by gambling, but Empire Casino made it happen. The state believes more casinos are the answer. There will be decreasing revenue chasing more casinos.
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by John June 15, 2013
Last updated: June 15, 2013

Why Bother?

Last week I had $95.00 in cash comps, that disappeared in one hour. Another hour produced an additional $100.00 loss. No amount small, medium or maximum wins a sizable payout. I never thought I could be turned off by gambling, but Empire Casino made it happen. The state believes more casinos are the answer. There will be decreasing revenue chasing more casinos.

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Went to the new bar there dan and rooneys just opened up this month sat at the bar and just watched bartender after bartender and manager just keep walking by and didn't even ask if we needed anything. There were about 3 other people at the bar so there was nothing going on. About ten minutes went by we walked out the girl in the front said have a nice nite. That's when we told her what happened. She got the manager that was one of the people at the bar that ignored us. He was in a suit and white hightop sneakers, what a classy joint they run there! We just left after that. Beware, don't even enter that casino. It smells like armpits the second you open the door
Overall rating 
 
1.8
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by petee April 09, 2013
Last updated: April 09, 2013

dan rooneys bar at empire city

Went to the new bar there dan and rooneys just opened up this month sat at the bar and just watched bartender after bartender and manager just keep walking by and didn't even ask if we needed anything. There were about 3 other people at the bar so there was nothing going on. About ten minutes went by we walked out the girl in the front said have a nice nite. That's when we told her what happened. She got the manager that was one of the people at the bar that ignored us. He was in a suit and white hightop sneakers, what a classy joint they run there! We just left after that. Beware, don't even enter that casino. It smells like armpits the second you open the door

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Took my mother and aunt here. two seniors citizens that I thought would have a good time because they love to play slots in AC. The slots sucked all our cash and we were all out of money within 2 hours. All they did was complain about the joint on the way home and I felt like an azz because I was the one who suggested we go there for a fun day out. We didn't have fun.
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Jim February 20, 2013

Escape from Empire City

Took my mother and aunt here. two seniors citizens that I thought would have a good time because they love to play slots in AC. The slots sucked all our cash and we were all out of money within 2 hours. All they did was complain about the joint on the way home and I felt like an azz because I was the one who suggested we go there for a fun day out. We didn't have fun.

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what do you expect people - it's in yonkers and yonkers is the toilet of westchester - the people who work there probably just got out of jail or have their day job at the motor vehicle department or both and the management is .... well... it's yonkers. you can NEVER expect anything good to come out of yonkers - PERIOD!
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Mike February 06, 2013
Last updated: February 06, 2013

Yonkers Casino is lame mostly because it's Yonkers

what do you expect people - it's in yonkers and yonkers is the toilet of westchester - the people who work there probably just got out of jail or have their day job at the motor vehicle department or both and the management is .... well... it's yonkers. you can NEVER expect anything good to come out of yonkers - PERIOD!

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This place is ran by The Dept of NY lottery, enough said. They boasted about pulling in 354 million in its first 8 months of operation for crying out loud. The place should be shut down. Stop going there and hurt them in their pockets.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Reviewed by Rob August 28, 2012
Last updated: August 29, 2012

complete rip off!

This place is ran by The Dept of NY lottery, enough said. They boasted about pulling in 354 million in its first 8 months of operation for crying out loud. The place should be shut down. Stop going there and hurt them in their pockets.

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This casino is getting worse and worse. The machines never hit anything and just take your money. You may as well fill out a deposit slip and leave all your money with Empire City. That way you do not have to waste an hour playing a slot machine. Just give them the money when you walk in. Or better yet, give to charity - Yonkers Animal Shelter or another charity. At least you will feel like you are doing something worthwhile. I feel very sorry for the older folks who go there and lose their social security checks in an hour or two. Thank the Yonkers politicians for that. I wish the place would close down.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Cathy mjele August 16, 2012
Last updated: August 16, 2012

Disgusted

This casino is getting worse and worse. The machines never hit anything and just take your money. You may as well fill out a deposit slip and leave all your money with Empire City. That way you do not have to waste an hour playing a slot machine. Just give them the money when you walk in. Or better yet, give to charity - Yonkers Animal Shelter or another charity. At least you will feel like you are doing something worthwhile. I feel very sorry for the older folks who go there and lose their social security checks in an hour or two. Thank the Yonkers politicians for that. I wish the place would close down.

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When it first opened, i would take home 4 to 5 hundred. Now you might be able to win 30 cents for every dollar u play. The quick hit machines are 3.00 max, where other casinos are 1.50. Why? Their machine are server run. They can change payout of the machines in a central office. They are not suppose to change while a person is playing but i read somewhere if you wait four min they can. They also would loosen the machines for senior and tighten for younger crowd. Where is the luck or the fairness? They wont see me again and i live 10 min. I get on the bus to mohegan sun where i always walk home with money.
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0
Reviewed by Ann August 14, 2012
Last updated: August 14, 2012

Hard For Me To Win

When it first opened, i would take home 4 to 5 hundred. Now you might be able to win 30 cents for every dollar u play. The quick hit machines are 3.00 max, where other casinos are 1.50. Why? Their machine are server run. They can change payout of the machines in a central office. They are not suppose to change while a person is playing but i read somewhere if you wait four min they can. They also would loosen the machines for senior and tighten for younger crowd. Where is the luck or the fairness? They wont see me again and i live 10 min. I get on the bus to mohegan sun where i always walk home with money.

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The services here take forever to help. I think they see the light and go the other way. The reward card is one of the worst i ever seen. The pay off sucks. Is so true I rather drive to another casino then to give my money to this casino.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by nelly June 08, 2012
Last updated: June 08, 2012

Never seen a big pay off

The services here take forever to help. I think they see the light and go the other way. The reward card is one of the worst i ever seen. The pay off sucks. Is so true I rather drive to another casino then to give my money to this casino.

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Hi everybody. Putting your money into an Empire City gaming machine is like putting your money into a paper shredder. I go to Empire City once a month because it's close and it's a good way to kill a couple hours (and a couple hundred too). The food court is pretty good--love the egg foo young and the pizza (but not together). Another problem is the people who work there don't realize they're in the entertainment business. They think they're working at the Dept. of Motor Vehicles. Most of the employees have the personality of guards at a Russian prison camp--especially the guys at the front entrance players club desk. Give up all hope to people who enter Empire City!!!
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Reviewed by Larry May 30, 2012
Last updated: May 30, 2012

Paper Shredder

Hi everybody. Putting your money into an Empire City gaming machine is like putting your money into a paper shredder. I go to Empire City once a month because it's close and it's a good way to kill a couple hours (and a couple hundred too). The food court is pretty good--love the egg foo young and the pizza (but not together). Another problem is the people who work there don't realize they're in the entertainment business. They think they're working at the Dept. of Motor Vehicles. Most of the employees have the personality of guards at a Russian prison camp--especially the guys at the front entrance players club desk. Give up all hope to people who enter Empire City!!!

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After going weekly for three months, I can accurately give a review of Empire City casino. First off, if you want to play slots, go elsewhere. For every dollar you gamble, you lose 50 cents on the dollar. Best payouts I have ever seen are roughly 100 dollars. Never seen 1k plus. I have played every penny machine averaging 30 to 50 cents a bet. If you are thinking electronic roulette, don't play the non airball version. The electronic roulette machines, craps, and baccarat are video lottery terminals just like the slots. You would believe the machines have real odds, but I can swear the machines increase house edge incremental to what is on the table. Also FYI max bet is for craps is not 500 on pass and dont pass but only 100 dollars. They have a food court on the first floor with pizza, grill, asian, and sandwiches. Food is 5 to 10 per entree, but get ready for some Montezumas revenge or mudbutt. Comps are 1 point for every 5 dollars of slot play and 10 on the electronic tables. To get premier membership, you need 35000 points a year. Hopefully some people read this and stay away, but with its close proximity to NYC and Westchester, a sucker is born every minute.
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by John April 23, 2012
Last updated: April 23, 2012

Stay away

After going weekly for three months, I can accurately give a review of Empire City casino. First off, if you want to play slots, go elsewhere. For every dollar you gamble, you lose 50 cents on the dollar. Best payouts I have ever seen are roughly 100 dollars. Never seen 1k plus. I have played every penny machine averaging 30 to 50 cents a bet. If you are thinking electronic roulette, don't play the non airball version. The electronic roulette machines, craps, and baccarat are video lottery terminals just like the slots. You would believe the machines have real odds, but I can swear the machines increase house edge incremental to what is on the table. Also FYI max bet is for craps is not 500 on pass and dont pass but only 100 dollars. They have a food court on the first floor with pizza, grill, asian, and sandwiches. Food is 5 to 10 per entree, but get ready for some Montezumas revenge or mudbutt. Comps are 1 point for every 5 dollars of slot play and 10 on the electronic tables. To get premier membership, you need 35000 points a year. Hopefully some people read this and stay away, but with its close proximity to NYC and Westchester, a sucker is born every minute.

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I have gambled at casinos all over the country , dont waste your time here spend the gas and go to AC, or Connecticut or even Queens ,this "joint' is nearly payless", after extensive visits it's clear this place is bilking the elderly and economically challenged for all they can. The attitude of the people who work there and run it is appalling , STAY AWAY ! Almost no one wins , PAYOFFS OVER 1K CAN CAN BE COUNTED ON 2 HANDS OVER THE COARSE OF ANY GIVEN NIGHT HERE .............DON'T WASTE YOUR TIME OR MONEY
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by artie April 12, 2012
Last updated: April 12, 2012

STay AWAY !! Some of the worst payoffs and o

I have gambled at casinos all over the country , dont waste your time here spend the gas and go to AC, or Connecticut or even Queens ,this "joint' is nearly payless", after extensive visits it's clear this place is bilking the elderly and economically challenged for all they can. The attitude of the people who work there and run it is appalling , STAY AWAY ! Almost no one wins , PAYOFFS OVER 1K CAN CAN BE COUNTED ON 2 HANDS OVER THE COARSE OF ANY GIVEN NIGHT HERE .............DON'T WASTE YOUR TIME OR MONEY

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Im sorry to say this- empire casino just does not pay to play. I understand gambling is gambling.... and should only spend what you can afford to lose. because here at empire city that is what WILL happen. my husbamd and i go usually 2 times per month . we walk in with 3 grand and walk out with change in our pocket ALWAYS. makes you wonder how that can happen time and time again. the service is the - well what am i saying there is no service. you can be so thirsty and sitting on a machine losing hundreds of dollars and you cant even get service. when you do get service a small small soda the waitress gives you dirty look if her tip is not at least a dollar. and that is what i give for my little soda in hopes she will come back by soon.. ha-ha no way. service here is simply not given here and the gambler is not important to the house. they see how many thousands you spend there via member card. and you e-mail me a 5 dollar coupon that i have to print.. what is up with that. i have never been offered food . how do you get that there ? meaning comped - ballys just sent us a coupon for 4 free nights and 150.00 free play - hhmmm ! we only went there once and that is what they are offering.. come on empire get it together- let people win at least a little. I feel as if i have personally paid for your remodel- your welcome !! we shall see if there is any changes due to new casino openning. better get your friendly hats on as for i see empire losing a ton of customers ( members ).. I have not seen a jackpot go out to a peson in 2 years .. hhmm !!


Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by colleen February 09, 2012
Last updated: February 09, 2012

never seem to win !!!

Im sorry to say this- empire casino just does not pay to play. I understand gambling is gambling.... and should only spend what you can afford to lose. because here at empire city that is what WILL happen. my husbamd and i go usually 2 times per month . we walk in with 3 grand and walk out with change in our pocket ALWAYS. makes you wonder how that can happen time and time again. the service is the - well what am i saying there is no service. you can be so thirsty and sitting on a machine losing hundreds of dollars and you cant even get service. when you do get service a small small soda the waitress gives you dirty look if her tip is not at least a dollar. and that is what i give for my little soda in hopes she will come back by soon.. ha-ha no way. service here is simply not given here and the gambler is not important to the house. they see how many thousands you spend there via member card. and you e-mail me a 5 dollar coupon that i have to print.. what is up with that. i have never been offered food . how do you get that there ? meaning comped - ballys just sent us a coupon for 4 free nights and 150.00 free play - hhmmm ! we only went there once and that is what they are offering.. come on empire get it together- let people win at least a little. I feel as if i have personally paid for your remodel- your welcome !! we shall see if there is any changes due to new casino openning. better get your friendly hats on as for i see empire losing a ton of customers ( members ).. I have not seen a jackpot go out to a peson in 2 years .. hhmm !!


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This place is horrible! You never win here and I mean NEVER! The machines just steal your money and pay nothing.
You are better off buying yourself something that you like with the money you will surely lose at Empire City. I feel sorry for most of the people who go there because they look like they cannot affort to lose their rent and grocery money, which is what they are doing. How foolish of anyone to visit Empire City. Save your money and go to Mohegan Sun or Atlantic City once in a while, but please please skip this place. Your odds of winning are 0%. No one ever wins here. You can also fill out a form and have yourself banned from receiving any Empire City $5 vouchers (big deal) and you can ban yourself from going there. That is everyone's best bet! Ban yourself from getting robbed at this place!

Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Mary Morris February 08, 2012
Last updated: February 08, 2012

This place robs you blind

This place is horrible! You never win here and I mean NEVER! The machines just steal your money and pay nothing.
You are better off buying yourself something that you like with the money you will surely lose at Empire City. I feel sorry for most of the people who go there because they look like they cannot affort to lose their rent and grocery money, which is what they are doing. How foolish of anyone to visit Empire City. Save your money and go to Mohegan Sun or Atlantic City once in a while, but please please skip this place. Your odds of winning are 0%. No one ever wins here. You can also fill out a form and have yourself banned from receiving any Empire City $5 vouchers (big deal) and you can ban yourself from going there. That is everyone's best bet! Ban yourself from getting robbed at this place!

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Anyone know best night to meet someone in the lounge?
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
2.0
Reviewed by glen perez February 02, 2012
Last updated: February 02, 2012

Best singles meet night at empire city

Anyone know best night to meet someone in the lounge?

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Almost anyone who has ever gambled knows the percentages are always in the casino's favor. I've been playing craps for almost 50 years and I can tell you there is no such thing as a winning system. It's all about money management and self
control. Limiting loses and taking advantage of hot streaks when they come is the best advice I can offer. For those that have visited Empire City and have played the Video Craps Machines, please listen to me, STAY AWAY! These machines are not
random number generator programs. These machines are cheating the unknowing public out of hundreds of millions of dollars a year. These machines will interact based of the amount of money bet. Sure the one and two dollar bets will get some action, but once a player starts betting a little higher the machine starts to grind you out. You have no chance of winning once you start betting higher amounts or start pressing any of your wins. I've seen rolls on these machines I haven't witnessed in 50 years playing at casinos! This is not gambling when you play these Video Craps Machines, this is the State of New York stealing your hard earned money. Please, it's so heart breaking to watch so many people sit down at these machines thinking they are honest random number machines and lose thousands and thousands of dollars day in day out. If you played poker and saw two aces of spades in the same hand of the guy who was winning all night and had everyone's money at the table, you'd want to kill the bastard, knowing he was cheating everyone. Well Empire City is that same guy, if your one of those knuckleheads that don't believe, be my guest!!!! You'll hear his name often if you bet big on the numbers, he's called SEVEN OUT! The sad part is the more you chase the more you'll hear his name over and over and over! SEVEN OUT!!!!!!!!!!!!!
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Louie January 25, 2012
Last updated: January 26, 2012

Empire City Needs to be Investigated!

Almost anyone who has ever gambled knows the percentages are always in the casino's favor. I've been playing craps for almost 50 years and I can tell you there is no such thing as a winning system. It's all about money management and self
control. Limiting loses and taking advantage of hot streaks when they come is the best advice I can offer. For those that have visited Empire City and have played the Video Craps Machines, please listen to me, STAY AWAY! These machines are not
random number generator programs. These machines are cheating the unknowing public out of hundreds of millions of dollars a year. These machines will interact based of the amount of money bet. Sure the one and two dollar bets will get some action, but once a player starts betting a little higher the machine starts to grind you out. You have no chance of winning once you start betting higher amounts or start pressing any of your wins. I've seen rolls on these machines I haven't witnessed in 50 years playing at casinos! This is not gambling when you play these Video Craps Machines, this is the State of New York stealing your hard earned money. Please, it's so heart breaking to watch so many people sit down at these machines thinking they are honest random number machines and lose thousands and thousands of dollars day in day out. If you played poker and saw two aces of spades in the same hand of the guy who was winning all night and had everyone's money at the table, you'd want to kill the bastard, knowing he was cheating everyone. Well Empire City is that same guy, if your one of those knuckleheads that don't believe, be my guest!!!! You'll hear his name often if you bet big on the numbers, he's called SEVEN OUT! The sad part is the more you chase the more you'll hear his name over and over and over! SEVEN OUT!!!!!!!!!!!!!

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Since Aqueduct Casino opened, I have gone three times and lost. There is no coming back from a loss, as the machines will not hit on even a dollar bet. This is the new reality, The city players have their own casino. That lost revenue means the machines will never, ever pay big. Empire Casino will be the antidote to gambling.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by john gorman December 27, 2011
Last updated: December 27, 2011

Abandon Hope

Since Aqueduct Casino opened, I have gone three times and lost. There is no coming back from a loss, as the machines will not hit on even a dollar bet. This is the new reality, The city players have their own casino. That lost revenue means the machines will never, ever pay big. Empire Casino will be the antidote to gambling.

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The place is a sham. I went for the second time just for a change of pace and it will be the last time. I read several reviews and it all comes down to one point: ALL THE MACHINES ARE CONTROLLED BY A COMPUTER IN ALBANY. The machines are nothing but scratch off lottery tickets including the video poker machines. Example: If you have a winning two pair, straight of flush and you break it up, you will still get the winning payback. The games are a sham. The payback on video poker is a miserable 92%. An 8 ounce cup of beer is $2.50, what a joke. Goodbye Empire City!
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by Luigi November 19, 2011
Last updated: November 20, 2011

SHAM

The place is a sham. I went for the second time just for a change of pace and it will be the last time. I read several reviews and it all comes down to one point: ALL THE MACHINES ARE CONTROLLED BY A COMPUTER IN ALBANY. The machines are nothing but scratch off lottery tickets including the video poker machines. Example: If you have a winning two pair, straight of flush and you break it up, you will still get the winning payback. The games are a sham. The payback on video poker is a miserable 92%. An 8 ounce cup of beer is $2.50, what a joke. Goodbye Empire City!

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If you are on this web page you should already realize that Empire City is not a "true" casino, but a pari-mutuel creation of the New York Lottery.
http://www.americancasinoguide.com/casinos-by-state/new-york-casinos.html

This pari-mutuel venue has no "live" games. Everything is electronic. The bulk of the casino is comprised of a few thousand slot machines on the building's first and second floors. In addition, there are a number of electronic gaming tables that have been added to part of the second floor of the casino. These games include roulette, craps, and -- the just added this month -- baccarat tables. It was the addition of the table games that caught my attention and intrigued me to check the place out. My comments are based on visits to Empire City in September and October of 2011.

CRAPS TABLE NOT AS ADVERTISED
I visited the Empire City website before I headed to the casino. On their craps' page, the casino had a very short explanation of game basics and a graphic of what their craps table looked like.
yonkersraceway.com/uploadedFiles/craps%20how%20to(1).pdf
On the graphic, the FIELD said the casino paid triple on 12, but I noticed that was not the case when I got to Empire City. The payout was only double. I e-mailed the casino to inquire about this, but never got a response from them. Instead, the casino quietly changed the graphic to reflect the correct payout. This may sound like a minor complaint, but this subtle difference doubles the casino's edge on this bet from 2.78% to 5.56%.

CRAPS MACHINE MALFUNCTION
The craps "table" is actually ten individual betting stations all facing a flat screen monitor. The monitor displays the "table". As at a live craps table, the privilege of (in this case electronically) tossing the dice passes around the table dependent on the shooter's ability to make his point.
On one occasion my betting station froze with the shooter trying to make his point. Not wanting to abandon the machine or my investment in it, I stayed at the machine. When nobody seemed to be coming to help, I actively tried to flag someone down for help. It took about twenty minutes to get an attendant who had the authorization to access the machine to help me.
Play went on while my machine was down. My bet was returned. Besides an inconvenience, this event was an annoyance. I had bet the DON'T COME BAR, and the shooter sevened out. My bet would have won.

CRAPS JACKPOT PROCEDURE
At one point while playing the DON'T PASS BAR with double (the max allowed) odds, my bet won and paid $600+. I won't do the math here, but it requires only a $75 bet on DON'T PASS with double odds to find yourself in this situation. With the point at 4 or 10 you are putting $375 at risk to win an additional $225. The machine stopped when I won, and announced I would have to wait for an attendant. This time it only took ten minutes for someone to help me, but I thought that too long.

The attendant printed me a receipt which I had to bring to a redemption window. (No machine in the casino pays out cash. All machines take cash, but only issue tickets which need to be redeemed.) It was annoying that I had to wait for an attendant while play continued. It was a further annoyance that I needed to leave the table and lose my spot, to redeem the receipt in order to be able to play again.

JACKPOTS
A jackpot is any payout of $600 or more paid on a single event (roll, spin, hand) no matter what the odds of the payout. A ticket is printed for you, which you have to bring to a redemption window and wait on line to cash. You must also show photo ID to cash the jackpot payout ticket, and provide Tax ID information. Receipts for roulette seem to be printed automatically. I didn't observe anyone with a jackpot payout in baccarat.

BACCARAT MACHINE BILL JAM
As I mentioned the Baccarat machines are new at the casino, so a few glitches might be expected. On two occasions my cash was not accepted by the machine. The machine took the bill but could not process it. The machine then informed me an attendant would need to be called. I got my bill back without a problem, but again it was not easy to flag down an attendant. A light does illuminate at the machine indicating a problem, but it doesn't appear that anyone pays much attention to it. I gather that there is no central monitor that informs the casino that someone needs help at one of the machines? From their slowness to respond, it certainly appears that way.

BEVERAGE SERVICE
There is waitress service, but it is sparse. Coffee and soda are free. Alcoholic beverages will cost you.
A plastic cup of Guinness ( ~12 ounces) cost $7.50. Other beer is less expensive. When I asked the waitress what brand the already poured brews she carried on her tray was, she told me "beer".

REWARDS
Empire City has a rewards program called Empire Club. One point is rewarded for each $10 bet at a table game. As near as I can figure, each point is worth about 0.5 cents. So to generate $5 in rewards, one would have to wager $10,000 at the tables. The Empire Club card can be used at the roulette and baccarat tables, but there is no provision to allow its use at the craps table. Rewards are doubled for the slots from what I wrote above.

I also found the card readers at both the game tables and promotion kiosks are not very good at recognizing Empire Club cards. It takes a few attempts to get them to acknowledge the card.

SUMMARY
With a profit of over $50 million per month, Empire City is clearly a successful venture.
nylottery.org/wps/wcm/connect/0c527d8044bea24d8b5f8b3b1ada7a32/empire_city_report.pdf?MOD=AJPERES
I believe, though, it is only successful due to its easy accessibility to the over 10 million people in the New York City metro area. It is not someplace someone would drive a few hours to get to. Atlantic City and the Connecticut casinos are both but a few hours' drive from New York. Unless there is some promotion well worth my while, I do not plan to return to Empire City.
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Reviewed by Denis October 16, 2011
Last updated: October 16, 2011

A success, but only because of its location

If you are on this web page you should already realize that Empire City is not a "true" casino, but a pari-mutuel creation of the New York Lottery.
http://www.americancasinoguide.com/casinos-by-state/new-york-casinos.html

This pari-mutuel venue has no "live" games. Everything is electronic. The bulk of the casino is comprised of a few thousand slot machines on the building's first and second floors. In addition, there are a number of electronic gaming tables that have been added to part of the second floor of the casino. These games include roulette, craps, and -- the just added this month -- baccarat tables. It was the addition of the table games that caught my attention and intrigued me to check the place out. My comments are based on visits to Empire City in September and October of 2011.

CRAPS TABLE NOT AS ADVERTISED
I visited the Empire City website before I headed to the casino. On their craps' page, the casino had a very short explanation of game basics and a graphic of what their craps table looked like.
yonkersraceway.com/uploadedFiles/craps%20how%20to(1).pdf
On the graphic, the FIELD said the casino paid triple on 12, but I noticed that was not the case when I got to Empire City. The payout was only double. I e-mailed the casino to inquire about this, but never got a response from them. Instead, the casino quietly changed the graphic to reflect the correct payout. This may sound like a minor complaint, but this subtle difference doubles the casino's edge on this bet from 2.78% to 5.56%.

CRAPS MACHINE MALFUNCTION
The craps "table" is actually ten individual betting stations all facing a flat screen monitor. The monitor displays the "table". As at a live craps table, the privilege of (in this case electronically) tossing the dice passes around the table dependent on the shooter's ability to make his point.
On one occasion my betting station froze with the shooter trying to make his point. Not wanting to abandon the machine or my investment in it, I stayed at the machine. When nobody seemed to be coming to help, I actively tried to flag someone down for help. It took about twenty minutes to get an attendant who had the authorization to access the machine to help me.
Play went on while my machine was down. My bet was returned. Besides an inconvenience, this event was an annoyance. I had bet the DON'T COME BAR, and the shooter sevened out. My bet would have won.

CRAPS JACKPOT PROCEDURE
At one point while playing the DON'T PASS BAR with double (the max allowed) odds, my bet won and paid $600+. I won't do the math here, but it requires only a $75 bet on DON'T PASS with double odds to find yourself in this situation. With the point at 4 or 10 you are putting $375 at risk to win an additional $225. The machine stopped when I won, and announced I would have to wait for an attendant. This time it only took ten minutes for someone to help me, but I thought that too long.

The attendant printed me a receipt which I had to bring to a redemption window. (No machine in the casino pays out cash. All machines take cash, but only issue tickets which need to be redeemed.) It was annoying that I had to wait for an attendant while play continued. It was a further annoyance that I needed to leave the table and lose my spot, to redeem the receipt in order to be able to play again.

JACKPOTS
A jackpot is any payout of $600 or more paid on a single event (roll, spin, hand) no matter what the odds of the payout. A ticket is printed for you, which you have to bring to a redemption window and wait on line to cash. You must also show photo ID to cash the jackpot payout ticket, and provide Tax ID information. Receipts for roulette seem to be printed automatically. I didn't observe anyone with a jackpot payout in baccarat.

BACCARAT MACHINE BILL JAM
As I mentioned the Baccarat machines are new at the casino, so a few glitches might be expected. On two occasions my cash was not accepted by the machine. The machine took the bill but could not process it. The machine then informed me an attendant would need to be called. I got my bill back without a problem, but again it was not easy to flag down an attendant. A light does illuminate at the machine indicating a problem, but it doesn't appear that anyone pays much attention to it. I gather that there is no central monitor that informs the casino that someone needs help at one of the machines? From their slowness to respond, it certainly appears that way.

BEVERAGE SERVICE
There is waitress service, but it is sparse. Coffee and soda are free. Alcoholic beverages will cost you.
A plastic cup of Guinness ( ~12 ounces) cost $7.50. Other beer is less expensive. When I asked the waitress what brand the already poured brews she carried on her tray was, she told me "beer".

REWARDS
Empire City has a rewards program called Empire Club. One point is rewarded for each $10 bet at a table game. As near as I can figure, each point is worth about 0.5 cents. So to generate $5 in rewards, one would have to wager $10,000 at the tables. The Empire Club card can be used at the roulette and baccarat tables, but there is no provision to allow its use at the craps table. Rewards are doubled for the slots from what I wrote above.

I also found the card readers at both the game tables and promotion kiosks are not very good at recognizing Empire Club cards. It takes a few attempts to get them to acknowledge the card.

SUMMARY
With a profit of over $50 million per month, Empire City is clearly a successful venture.
nylottery.org/wps/wcm/connect/0c527d8044bea24d8b5f8b3b1ada7a32/empire_city_report.pdf?MOD=AJPERES
I believe, though, it is only successful due to its easy accessibility to the over 10 million people in the New York City metro area. It is not someplace someone would drive a few hours to get to. Atlantic City and the Connecticut casinos are both but a few hours' drive from New York. Unless there is some promotion well worth my while, I do not plan to return to Empire City.

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I'd been going there weekly since they opened in 2006, although I stopped going about a year ago. In the beginning you used to be able to win a little money. I, personally, never won a jackpot but a few of my friends did and I witnessed people winning jackpots on more than one occasion. The last year that I went (2009) was it for me. They had to have done something to the machines because you couldn't hit anything any more. All they do is suck your money in and give you nothing in return. First I thought it was just me but standing outside smoking I would here other people saying the same thing. I have some friends that still go up there (shame on them) and complain about it every time so I guess nothing has changed. As for the promotions - what a joke. Does anyone remember the scam involving employees fixing the promotions so their friends could win? 3 people were brought up on charges (you can google it and read the whole story). If they can fix that, they can fix the machines too. The FBI should really investigate them. Customer service is another laugh. Most of the floor people and food personnel are a bunch of lazy rude kids that want to get paid but not do anything for it. Nasty, nasty nasty. Not to mention the clientele that goes there. It turned into a real sleazy place. As for me, I've been saving my money for Aqueduct's opening later this month. I live in Queens so there's no tolls, traffic or additional gas for me. If they follows Empire's lead they will have their machines loose in the beginning to draw in the people but if they're smart they won't tighten them up as much as Empire did and they'll keep their customers. I see Empire City losing at lot of business real soon (Long Island, Queens and Brooklyn to be sure) and no one deserves it more than them.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Reviewed by maryanne lodi October 10, 2011
Last updated: October 10, 2011

just a scam

I'd been going there weekly since they opened in 2006, although I stopped going about a year ago. In the beginning you used to be able to win a little money. I, personally, never won a jackpot but a few of my friends did and I witnessed people winning jackpots on more than one occasion. The last year that I went (2009) was it for me. They had to have done something to the machines because you couldn't hit anything any more. All they do is suck your money in and give you nothing in return. First I thought it was just me but standing outside smoking I would here other people saying the same thing. I have some friends that still go up there (shame on them) and complain about it every time so I guess nothing has changed. As for the promotions - what a joke. Does anyone remember the scam involving employees fixing the promotions so their friends could win? 3 people were brought up on charges (you can google it and read the whole story). If they can fix that, they can fix the machines too. The FBI should really investigate them. Customer service is another laugh. Most of the floor people and food personnel are a bunch of lazy rude kids that want to get paid but not do anything for it. Nasty, nasty nasty. Not to mention the clientele that goes there. It turned into a real sleazy place. As for me, I've been saving my money for Aqueduct's opening later this month. I live in Queens so there's no tolls, traffic or additional gas for me. If they follows Empire's lead they will have their machines loose in the beginning to draw in the people but if they're smart they won't tighten them up as much as Empire did and they'll keep their customers. I see Empire City losing at lot of business real soon (Long Island, Queens and Brooklyn to be sure) and no one deserves it more than them.

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