Seneca Niagara Hotel and Casino Hot

 
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Seneca Niagara Hotel and Casino

Details

Address
310 Fourth Street
City
Niagara Falls
State
New York
Zip Code
14303
Country
United States
Phone
(716) 299-1100
Players Club Details
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Toll-Free Number: (877) 873-6322
Rooms: 574 Price Range: $139-$265
Suites: 30 Price Range: $239-$305
Restaurants: 4 Liquor: Yes
Valet Park: Free
Buffets: B- $13.00 (Sat/Sun) L- $17.00 D- $22.00/$31.00 (Tues/Fri)
Games Offered: Slots, Video Poker, Craps, Roulette, Caribbean Stud Poker, Spanish 21, Baccarat, Mini-Baccarat, Poker, Pai Gow Poker, Three Card Poker, Let It Ride, Four Card Poker, Keno, Mississippi Stud
Overnight RV Parking: No
Special Features: Buffet discount for slot club members.

 

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User reviews

22 reviews

 
(2)
 
(10)
 
(3)
 
(5)
 
(2)
Overall rating 
 
3.1
 
2.9  (22)
 
2.7  (22)
 
3.2  (22)
 
2.8  (22)
 
3.4  (22)
 
3.6  (22)
 
3.4  (22)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: April 24, 2014)
Roz
Overall rating 
 
3.9
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

The low ratings must be sour grapes

If you folks that think you are being cheated really want to be ripped off,go to a Seminole Indian Casino. They don't think twice about picking your pockets. Stayed here for a week and played hard and broke even. That will seldom happen in a Florida Indian Casino....just sayin'

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(Updated: October 29, 2013)
tom
Overall rating 
 
2.7
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Beware of new point structure

only a few months ago Seneca was advertising how great their player point structure was by showing how their casino compared to other local casinos in the area. they had signs posted in the elevators online etc. they would give $1 in comps for every $100 coin in for slots and $1 for every $170 in video poker . NOW IT IS $1 FOR EVERY $170 COIN IN ON SLOTS AND A WHOPPING $350 FOR VIDEO POKER. So you now need to play $136,000.00 every 6 months period to be a chairman (was $80,000) and for you video poker player its $280,000 every 6 months to keep those free rooms and mediocre shows coming.

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(Updated: October 14, 2013)
Philip
Overall rating 
 
3.7
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0

Seneca Niagara Game Play

Seneca has great staff, food, and entertainment. Slot game play is low, with little or no payback. One would believe that Seneca control percentage payout by software and not random number chips. Very low on excitement!

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(Updated: August 25, 2013)
Steve B.
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Seemed OK To Me

I made a visit here in August 2013. The place is huge. Seemed to offer a good variety of modern slots. It was nicer than Casino Niagara which is on the Canadian side of the Falls and about equal to the Fallsview Casino. Best part is that you can play in U.S. dollars and don't have to exchange currency. The worst part is that they allow smoking, but there is a non-smoking area.

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(Updated: June 05, 2012)
Patrick Primeau
Overall rating 
 
4.6
Slots 
 
5.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Seneca niagara casino

Great casino. Casino offers great comps.

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(Updated: April 23, 2012)
frank
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Funny people

Have been a player at seneca for probably 7 years now. Have won 50,000 in wins one of those years but probably lost 100,000 that same year. I am ashamed at the money I have lost in my time and in the end everyone who gambles is a loser and all should be ashamed for going. People are starving, families are broke and no one can justify spending any money at these hole in the walls. The service truly sucks in my opinion with people who have bad attitudes, not all, but a good majority. Servers are slow and the food isn't all that but I guess some people love it, in which I guess some people are easy to please. Hotel is your basic casino hotel, nothing horrible but nothing great either. I went a few days ago and dropped over a few thousand in 8 hours and then tried to get a room for the following week and was denied. I am a chairmans member so in the end would I recommend this place? hell no. do yourself a favor and give to a charity at least that will make you feel better. I will start giving more away and more real vacation will be in my future.

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(Updated: October 13, 2011)
Bonnie Vaughn
Overall rating 
 
4.3
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Loved the Casino at Seneca-Niagara

Spent 3 days and 2 nights at the Casino. The food was great, the staff was remarkable and, although we didn't win, we had a great time. Cannot wait to return.

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(Updated: September 15, 2011)
ImgladI8er
Overall rating 
 
3.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
5.0

slots

Iv been going to Niagara Falls casino for several months now. At first i won 2000 bucks then 1000 and one time 2400. Lately i havent won jack diddly. No machine pays out. I spent 1000 a night since Jan 2011 but more lately. Since march i bet i spent over $50,000 I got nothing to show for it. Big deal one month of comp rooms 2 days a week. The rooms suck, smelly and already worn out. Burn holes in the carpets. The maids left soap wrapped up in Toltec paper after cleaning the room on the counter i found when i first got the room. Plus on top of the tv was a dried up rubber and 2 beer cans. Getting back to the slots, the machines aren't paying.

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(Updated: June 08, 2011)
Bill & Phyllis
Overall rating 
 
3.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

Our second favorite.

Of course the slots could pay better but hey! Once in a while we get ahead and they don't seem to tone them down as dramatically as other casinos. Lots of variety and new additions all the time.
Hotel is great and comp rooms are reasonably easy to secure and given the amount of play we do, good return.
Restaurants are very good and the buffet is standard fare. $3 for a coffee in the 3 sister cafe is a bit much but the food there is very good. Steak house is only for big winners or rich folks- very expensive. Burger joint is awful.
Good rewards program, much better than any other we frequent.
We are Canadian so we frequent Casino Niagara more only because it's easier and their comps for food are pretty good.
Allegany is pretty cheap and don't seem to tie in to Niagara as much as they used to. Can never seem to get a comp room there.

Always enjoy the visit, especially if we win something!

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(Updated: April 24, 2011)
kitttey
Overall rating 
 
2.6
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

NOT FUN ANYMORE - too bad. Come on Seneca - do som

Well, it used to be a great times at Seneca and it's very true - the slots are not paying back anymore, not even a little. I used to play for hours, have lots of fun with my girlfriends; and even if I left some money there, it was okay because the slots would pay out often enough so you could at least feel good about being there and able to play for a while. Now you can put in 100 and not get one single hit. That's not fun and all the Canadians are starting to figure that one out. Lots of rumbling on the elevator while on my out. Everyone unhappy and complaining. They really need to do something about that because several of my friends are definitely NOT coming back and lets face it, lots of Canadians are/were gambling there. I for one am very disappointed and I would say that the last 10 times I was there, nothing. So I will not be going back for a long time and will play on the Canadian side instead until I hear things have turned around. Now having said that, the casino itself is very nice, well kept and the food is very good. The buffet is getting a little boring, same old stuff and I agree, the old menu at three sisters was better, but currently, still good, no complaints.

One more thing - the waiters, waitresses and folks serving drinks are just fine and doing a great job. The promo booth staff (customer service) need to lighten up and not forget who's the paying customer. On several occasions when I went to inquire about my card, they staff was rude like they were doing me a great favour by serving me.

So come on Seneca, hopefully you are reading the reviews and will consider the opinions of your customers; to better improve the slot return as in the past. I would definitely return then, hands down. At least give us chance to have some fun.

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(Updated: February 21, 2011)
fred lort
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Payouts getting terrible

I have been going to this casino on a regular basis since they opened. It is no fun anymore, I'm pretty sure the slots are set to the lowest allowed by law. It used to be you would see people having a good time and people filling out income tax forms, not anymore. On week days the place is almost empty. Go to canada.

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Sue
Overall rating 
 
3.6
Slots 
 
5.0
Table Games 
 
1.0
Customer Service 
 
5.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
5.0

Great Place!

Traveled across the bridge while on vacation at NF Canada In September 2010. This casino had a great deal to offer. Thousands of slots..Great variety. Played for a very long time and had a blast!! Visited the buffet and was pleasantly surprised. It was fabulous. Can't wait to go back. Will recommend to all my friends.

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Diane
Overall rating 
 
1.7
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Seneca Niagara

I live near this casino, but have been to many others, in many states. This casino has changed so much for the worse. It never had good customer service, and I find many of the staff rude, especially on a promotion day. I like video poker, the pay schedules are very short pay and awful (except for the pick 'em poker) and I think all the slot machines are rated at about 91%, if that, I used to be able to play for a while. There are only a few pick'em poker at the $1 level only, but you have to go there at 3 in the morning to play them. There are none in the non=smoking room. Only 25cent video poker, short pay in the non-smoking room. And don't expect to get a drink of any kind while you're playing, the servers only show up every few hours.

It's no fun to play at Seneca Niagara anymore!

The Buffet is not like the Rio's, but the food is always fresh and good choices. The Western Door is excellent for steaks. I love the new Burger place, very good cheeseburgers, your way, the BBQ Ribs and Chicken are delicious. Three Sister's has gone downhill, they should go back to the old menu they had when they first opened.

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Josh
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Tight Slots, Poor Service, Overpriced Hotel

I no longer live in New York State, but when I did I would frequent the Seneca Niagara Casino. Wow, what a mistake. Prior to going the first time I read the reviews. Apparently when they first opened the slots were loose, comps were good, as was the service. Well I must have missed the boat.

This casino has the TIGHTEST, and lowest paying slot machines of any casino I have ever visited. Now I am not your typical gambler who walks in with 20 bucks. I walk in with a few thousand, and visited this place SEVERAL times. It's painfully obvious that the machines there are set to payback virtually nothing. Pennies, Nickles, Quarters, Dollars makes no difference. You throw $100 in and you could literally not win on a single spin.

To add insult to injury I was virtually dismissed when I asked for comps.

You would really have to have your head examined for visiting this property more then once.

Poor Slot paybacks + Poor customer service + Poor comps = Avoid.

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pat
Overall rating 
 
3.4
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

Nice place,not too bad

I go there once a month, nice hotel and they are good with comps. I can get hotel rooms comped and they send out weekly food and free play credits. The rooms are nice and my wife loves the spa. They occasionally have good entertainment booked. My only complaint is the smoking, it bothers me to play at a table or machine next to someone who smokes. They do have a smoke free area but it is small and the video poker machines in that section are not good ones to play at.

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Jim
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0

Not like it used to be

We used to go regularly even though it meant a border crossing two ways and a loss when exchanging money, but we haven't been back in a long time.

I played in the poker room mainly for tournaments, but the rules changed and they take 30% off the top of ANY tournament winnings. Also, my wife was getting frustrated with the service from the players club and especially the beverage servers' attitudes. So, finally it just is not worth the hassle. It was one of our favorites before that.

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trevor welch
Overall rating 
 
4.2
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Slots/Food

We have been to many casinos in Canada and U.S.A, this is our favourite by far! We win more often here no doubt about it.The food is excellent. I wish there was a non-smoking area. Big payouts even on 1 cent and 5 cent slots---you don't have to spend a lot. GREAT CASINO.

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ladybugshome
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Seneca Casino

Terrible and getting worse as time passes on by. They are getting rid of all of the quarter slots and the payouts on the machines are terrible. Only small payouts nothing big at all and that is after going there since summer of 2009, don't bother! Go to Canada.

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excaliber
Overall rating 
 
1.9
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Not as Nice As Mohegan Sun

Lately there are no payouts only small ones. The Western Dorr Restaurant is the pits, it's supposed to be Gourmet Dining but for the money it isn't worth the trouble as you're better off with the Buffet!

As far as their Chairman's club, they cut back on the services that they give to their premium members. I've been treated better at many other casinos where I wasn't a Member of a Club! My suggestion is head to Canada to the Falls View where you'll be treated like a King or Queen!

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Luv2gamble
Overall rating 
 
4.9
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Beautiful casino


This casino is the real deal, very sharp looking the machines actually hit. I came all the way from Pittsburgh with 20 bucks with a few friends. I did not leave with money but I did get a good bit of play for my money and it was a big casino and I didn't even get through it all.



It is a beautiful casino. it makes the Meadows look like Gabriel Brothers, definitely worth the trip, except for the big bridges that i did not think i would have to cross with lots of water underneath. If it wasn't for the bridges, I would be there often, but i really do not like bridges especially those ones.

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crazydog
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

crazydog

Poker room has more low limit games (2-4) going at once than the Canadian Side. Also plenty of 1-2 no-limit games. Never had to wait more than 10-15 min. to get into a game.



The casino has a small no smoking section, but even in the smoking section the ceiling is so high that it wasn't a problem.



More players than their Casino Allegheny site. (Salamanca)



Good food, but expensive to stay at the casino and local hotels are pretty old.

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John Anderson
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

I'll be back again

My eife likes all the different penny slots available and I was impressed by the abundance of 25 cent Video Poker.



I also liked the large area for non-smokers and well as smoking being allowed in the main Casino.



Great Buffet but had better. Good beverage service.



I appreciate the large indoor parking area especially in bad weather Buffalo is known for.



Within sight of the two big Canadian Casinos across the river but there seems to be more Americans going North rather than Canadians going south. As a Canadian I say their loss.

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