Foxwoods Resort Casino

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3.5 (16)
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Foxwoods Resort Casino

Details

Address
350 Trolley Line Boulevard
City
Mashantucket
State
Connecticut
Zip Code
06338
Country
United States
Phone
(860) 312-3000

Hotel Reservations: (800) 369-9663
Rooms: 1,398 Price Range: $79-$699
Suites: 209 Price Range: $229-$1,500
Restaurants: 28 (3 open 24 hours)
Buffets: B- $12.49 L-$19.99 D-$23.99
Casino Size: 323,376 Square Feet
Games Offered: Slots, Video Poker, blackjack, Craps, Roulette, Spanish 21, and Three-Card Poker
Overnight RV Parking: Free (self-contained only) RV Dump: No
Special Features: Daily resort fee charged in addition to room rate. Three hotels with pool, Grand Pequot Tower hotel spa and beauty salon, golf. Headliner entertainment, The Club and Atrium Lounge. Gift shops. Dream Card Mega Store. Hard Rock Cafe. Dream Card members earn complimentaries at table games, slots, poker and race book. 10% room discount for AAA and AARP members. Two Rees Jones designed golf courses.

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User reviews

16 reviews

 
(5)
 
(5)
 
(2)
 
(1)
 
(3)
Overall rating 
 
3.5
Slots 
 
3.4  (16)
Table Games 
 
3.5  (16)
Customer Service 
 
3.5  (16)
Player's Club 
 
3.6  (16)
Gaming Atmosphere 
 
3.4  (16)
Amenities or Hotel 
 
3.5  (15)
Food & Drink 
 
3.6  (16)
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Comments
Credit Card Info Stolen after Check In
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

We’re here for the International Dyslexia Convention and provided the hotel with our business checking card to hold the room. We do not make online purchases with that card. Over night we saw 2 international purchases for over $2000 hit our card. It appears the hotels card processing machine has been compromised and we were told “we were the only ones complaining and there’s nothing they can do.” We were dismissed as if we crazy. A whole separate issue but minor compared to our bank account being compromised...the room we booked months in advance wasn’t available and we were told there were no non-smoking rooms by one concierge and that there was “nothing they can do, your convention took all the rooms”, then 30 minutes later another employee came up and said they did have one for us. Again we don’t care about the room situation, I just want the funds reimbursed to my card. I now have to miss the beginning of the convention to deal with the fraud issue.

RP
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Go to Mohegan Sun
(Updated: January 09, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

The worst time ever, I drove for 4 hours in a snowstorm, just to play cash poker. I waited all night, after being told several times that I could play, just to be told that they had locked the tables down and I could not play. Then I attempted to play blackjack, just to be kicked off of the table because it was being raised to $25 a hand, along with a whole lot of other people who could not play unless they paid $25. This seemed a bit greedy to me. Nearing the end of the night, I spoke with the manager of the poker room who told me, "Oh well, you shouldn't have came during a snowstorm." That's a great way to treat your customers. Unfortunately, that was the first time that I went there to play poker and I'll never go again. I was very dissatisfied with your customer service. And due to the fact I had to spend $25 a hand at blackjack I spent way more money than I intended. 1-7-16

L
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Foxwoods is FANTASTIC!
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

I have been coming to Foxwoods for a couple years now. The place is generous beyond belief to loyal patrons. I often enjoy free tickets to outstanding shows, and get to be pampered like a little princess in any one of the hotels here. Right now I'm in the Grand Pequot, I'd love to post a picture, the rooms here are amazing and the beds are sooooo comfortable, after a hard night of gambling lol, I need my beauty rest! Sometimes I come with guests and then I stay at the Two Trees Inn, my friends have younger children and the pool and amenities there are KID FRIENDLY! I just came yesterday with a friend mainly to play and see the Circus that is here playing now. The show was stupendous, it was fun and such a treat. I LOVE FOXWOODS AND WOULD RECOMMEND IT TO ANYONE. The staff is just wonderful, you will always get any needed help they go above and beyond. I am a grateful fan, you will not get better comps and perks ANYWHERE either, very generous here!

CW
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Secuirty is horrible
(Updated: February 23, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

After being robbed for my $511 voucher and security would not help all they did was call cops and give me the ticket for public disturbance and never went to see who stole my voucher. Horrible treatment and security in the casino.

J
Comments (1) | Was this review helpful to you? 2 3
Hope you dont get robbed...
Overall rating 
 
1.9
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

After my experience here last night, I hope this resort and it's careless employees lose this battle and seal their fate. Being robbed is bad enough, but then being told by a dozen plus security employees and police officers that they will not assist in investigating or recovery of stolen property puts this resort at #1 on my worst places to stay list! Shame on you Foxwoods!
http://mobile.nytimes.com/2012/03/18/magazine/mike-sokolove-foxwood-casinos.html?pagewanted=all&_r=0

R
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