Jumer's Casino & Hotel

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Jumer's Casino & Hotel

Details

Address
777 Jumer Drive
City
Rock Island
State
Illinois
Zip Code
61201
Country
United States
Phone
(309) 756-4600

Toll-Free Number: (800) 477-7747
Rooms: 205 Price Range: $109-$209
Suites: 7 Price Range: $159-$599
Restaurants: 4
Buffets: B-$8.99 L- $14.99/$19.99 (Sun)
D- $14.99/$19.99 (Fri/Sat)
Casino Hours: 7am-5am Daily
Casino Size: 42,300 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Three-Card Poker, Mississippi Stud, Poker
Overnight RV Parking: Free/Dump: No

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User reviews

14 reviews

 
(5)
 
(3)
 
(1)
 
(2)
 
(3)
Overall rating 
 
3.4
 
3.2  (14)
 
3.2  (9)
 
3.2  (14)
 
3.4  (14)
 
3.7  (14)
 
4.1  (11)
 
2.9  (14)
View most helpful
Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Love Jumers

Jumer's is my favorite non Vegas casino. Rooms are good, staff is excellent, and fair gaming. They have plenty of full pay video poker at the quarter level. DJ's steakhouse is excellent and affordable. The cafe is very good with great breakfast specials all day long. Players club is good and comps are very fair. I can see why Jumer's wins many awards from the Casino player best of editions.

Was this review helpful to you? 
(Updated: June 11, 2016)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

dont eat on the buffet after 8:00pm

They remove ice cream early & the soft ice cream is running.  The salad person pushes the food on the the floor when she is cleaning,she heard me say something to my husband as she turned her head & looked at us.  I am surprised if nobody falls tonight.  The prime was nicely done tonight.
I couldn't find a manager in the buffet tonight at all.

Was this review helpful to you? 
(Updated: September 21, 2015)
Overall rating 
 
4.5
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

hotel nice / food not a match to other casinos

rooms great , Except balcony's ,,can,t sit there //Spider cwebs , spiders .. told clean only several times a year . Food needs better quality, beef usally tough

Was this review helpful to you? 
Overall rating 
 
2.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

A sad decline

About 15 months ago, my ratings would have been 5 across the board. Once Penn National bought out the owners, the casino and hotel has become concerned with 1 thing - cutting corners, raising prices and reducing comps. We live in Milwaukee and used to travel 200 miles to Jumers 1 a month when the offered us a free room (even on Friday and Saturday nights), free buffet, $15-$25 in free play and would comp us breakfast Sunday morning ($20) after playing $200 over Friday night and Saturday. We have chosen to go to closer Illinois and Iowa casinos as all of those items quickly declined once Penn National took over. We noticed a sharp decline in the staff as they have become less interested in customers. Buffet discounts have gone away - even the 5-cent chocolates on the hotel bed pillows are gone. All of the restaurants have raised prices by 20% over the last 3 years. We spend our time across the river in Iowa and come across to Jumers for a few hours maybe 3 times a year instead of each month. Over the last 3 years, 25% of the penny slots have been replaced by higher denominations. Odds at craps tables and blackjack have worsened. Sad decline in a great casino that reminded us of Las Vegas where we lived for 5 years. We spend our money at closer Illinois casinos and think about the past good times at Jumers.

Was this review helpful to you? 
(Updated: March 02, 2013)
Overall rating 
 
4.8
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

Nice place

We visited Jumer's this week and had an enjoyable time. The hotel rooms are nice and clean as is the casino. We ate at the Buffett and it was delicious, so many choices and great desserts. My husband and I really like the no smoking in the casino. I talked to many people and asked if they have been to the Iowa casinos across the river and most of them said that the Iowa casinos are too smokey and they enjoy the cleanliness at Jumer's. I get great comps from Jumer's. We will be back soon.

Was this review helpful to you? 
(Updated: October 21, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

customer service?

costomer service was terrible, the security was rude, The beverages was only one station, and no one came around to offer anyone a beverage on the slots. We will never be back!!!!

Was this review helpful to you? 
(Updated: August 06, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Not fun for me

Since the new owners took over in the summer of 2011 the casino has not been good! The gaming is so tight you might as well give your money to the security officer at the door and leave! Not a dime to play on. Staff is rude! No smiles here! Poor customer service. Take the drive to Catfish Bend in Burlington IA. Not a big casino but at least I played all night on my money! My partner won $1,300 using one machine all night. Put it this way folks, there are much better choices than this place!

Was this review helpful to you? 
(Updated: February 08, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Don't Have a Reception Here

We had our wedding reception at Jumer's on January 14th 2012. The security staff went out of their way to harass our guests and not allow them in the casino. They were asking people waiting to get in if they had been at the wedding reception, then would turn them away. I was the Groom and was treated horrible by the staff, as were members of our families, including the Father of the Bride. 2 of our uncles who do not even drink were told they were too intoxicated to enter, and even a pregnant Aunt was hassled. We had members of our wedding party treated so bad that they checked out of the hotel and left. It has almost been a month and Jumer's has still done nothing, even though dozens of people left comment cards, emailed and called them to complain. Do not have your wedding reception here. We did however enjoy the bed in the room.

Was this review helpful to you? 
(Updated: January 06, 2012)
Overall rating 
 
1.9
Slots 
 
3.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

change not good

I have been traveling 135 miles, one way, to Jumers once a month for over 15 years. When they built their new property I was delighted to stay in the new hotel as a comp. I could gamble longer and spread the trip out. Then the summer of 2011 they sold the property to Delaware North. I still received a monthly free room comp. January 2012 arrived and I received no room comp. Guess I won't be going back.

Was this review helpful to you? 
(Updated: October 26, 2011)
Overall rating 
 
4.3
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

Review of Jumers in Rock Island

What a great place - take some time to experience this jewel. I can't say enough about how clean this place is and how well they maintain it. My husband and I spent 2 nights and had a great time, the rooms are a must see. Monday is double points and we were able to get in on that, plus use our points to gamble or take the cash. I decided to save some of my points for a Starbucks - how great is that? I hope the folks at this Casino continue the great work they put in to it.

Was this review helpful to you? 
(Updated: January 13, 2011)
Overall rating 
 
4.7
Slots 
 
5.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

FANTASTIC!

My brother and his wife invited my wife and I to spend a Friday and Saturday night at Jumers. We did not know what to expect because we live 3 hours away.It was GREAT! The hotel was beautiful and everything was sooooooooo clean and sparkling! The casino had a good selection of machines and the table games were just fine.The best drinks and so inexpensive..A Miller 64 and a mixed drink for $5...All the time not just when it was slow. Fantasic personnel. Very friendly and welcoming. I'm not sure when we are going back but I know we will! Two things of note: $1 in equals 1 point and you can cash your points for CASH...not forcing you to play it on the machines but you can actually cash out the points and get the dough..And also, absolutely NO RIFF RAFF!!!! Enough said!

Was this review helpful to you? 
Overall rating 
 
4.3
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

Great Place

This place is really the only place we go. Slots are generous, but the last few times we have not gotten as lucky. The players club is FANTASTIC!! We get promos all the time....$50.00 in free play, free hotel stays, free food. We have been to several casinos until we found this one.

Was this review helpful to you? 
Overall rating 
 
4.6
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
5.0

A big improvement over Casino Rock Island


A first-class casino. If you've been to Riverside Casino, it is similar (I think the same company designed both).



A big VP bar in the center with everything else "rotating" around it. Plenty of space and glad it is no smoking.



I have had lunch at the buffet 3 times and very happy with the food each time.



?

Was this review helpful to you? 
Overall rating 
 
3.9
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Jumer's New Casino

We visited Jumer's December 12, 2008. The new casino is very nice. It's located just off I-280 and very easy to get to. I especially like the fact that it is in Illinois and is a non-smoking casino. It was so nice to play a machine and be able to breathe. We ate at the Buffet and found a good selection of food, much different than the old boat. We hope to return soon. The machines were a little tight, but not as bad as the other area casinos.

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