Black Bear Casino ResortHot
Toll-Free Number: (888) 771-0777
Rooms: 158 Price Range: $89-$125
Suites: 60 Price Range: $99-$159
Buffets:B- $9.99 L- $10.99/$11.99 (Sat/Sun)
$14.99 (Fri)/$12.99 (Sat)
Casino Size: 65,000 Square Feet
Games Offered: Video Slots, Video Poker, Video Keno, Blackjack, Poker, Mississippi Stud, Ultimate Texas Hold 'em and Bingo
Overnight RV Parking: Free/RV Dump: No
Special Features: 18-hole golf course.
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So we finally got to our room around 430 with no apologies. When we got there we didn't take our shoes off because the carpeting looked like it had blood stains on it and was filthy....we sat there and debated about leaving but didn't. So we made the most of our laying towels around to walk on I brought clorox wipes to sanatize remotes but ended up doing counter tops...toilet seat and door handles as well. We went to pull out the sofa bed for my teenager and we couldn't believe the stain the size of a basketball and dirt so we folded it up and called for a cot and another remote because we had one for two tvs. The cot came and I went to make up the bed and there were cigarette holes all over it....for my non smoking son to use in our non smoking room we had a blanket in our car he used.
We got through the night and went too swim the next morning the pool was a mess from the night before, candy and garbage all over the floor and big chunks of hair in the pool, we left with our screaming toddler because he wanted to swim. Worse time ever and we were really looking forward to a little get away. Really disappointing.
Commentary: It's not that hard for a buffet to cater to vegetarians. First, don't put meat in the only Pasta Salad offering. If you offer two soups, make one Vegetarian-- perhaps that Chicken Wild Rice offering could have been Vegetable Wild Rice. I've seen other buffets do a great job with vegetarian food in the following: Build-your-own pasta bars, pizza bars, Mexican Food bars, stir-fry bars (with chef on hand), etc. For authentic Minnesota, what about Minnesota grown foods like Sweet Corn? Or beets? Or breads?
Oh yes, and don't let me forget that they have a preferred gambler's line in which people are cutting in front of the other customers who are waiting patiently for an hour to get in. Really, it doesn't feel very good when others get preferential treatment and you're waiting in a smoky line to eat some under-cooked side items like the under-done green beans. The plus side? The squash was pretty good at Black Bear.
It wasn't worth the hour wait though.
But another reason we went to your hotel was because of your hot tubs and pool! It's our favorite part of hotels and we will sit around in them 3-4 times a day and just relax. When we saw that the big one was closed we were very disappointed as with the small one it was full most of the time and not so relaxing. And as if that wasn't enough the jets weren't even working on the one spa you had open! So it was like sitting at home in a bathtub with a bunch of strangers.
I understand somethings being dated I understand some stains I do NOT understand things not being clean and sanitary and being broken for an extended amount of time. Someone posted online about the big hot tub being broken two months ago.
I am a Certified Pool Operator and went to class for a week to get that title and there were definitely things in your pool that would have it shut down. Anytime you cannot see the main drains in a pool you have to shut it down. Your main pool was so cloudy from lack of chlorine you couldn't see the drains. Needless to say I did not enter that pool. So we missed out on that part also.