Emerald Queen Casino at I-5

 
2.1 (36)
1070   0   4   0   0   0
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Emerald Queen Casino at I-5

Details

Address
2024 East 29th Street
City
Tacoma
State
Washington
Zip Code
98404
Country
United States
Phone
(206) 594-7777

Toll-Free Number: (888) 831-7655
Restaurants: 4 Liquor: Yes
Valet Parking: Free
Buffets: L- $13.95/$24.95 (Sunday) D- $24.95
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Spanish 21, Pai Gow Poker, Let It Ride, Three Card Poker
Overnight RV Parking: Free/RV Dump: No
Senior Discount: $2 off buffet if 60+
Special Features: Sports bar.

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User reviews

36 reviews

5 stars
 
(0)
 
(4)
 
(8)
 
(13)
 
(11)
Overall rating 
 
2.1
 
1.9  (36)
 
2.4  (25)
 
2.1  (36)
 
1.9  (36)
 
1.7  (36)
 
1.7  (23)
 
2.6  (36)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
1.8
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Horrible

Criminal the way they operate their slot Payouts. The Washington State gaming Commission should give it a go!

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Overall rating 
 
2.8
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
4.0

Gone Downhill

I have been going here since they had the boat. The boat was awesome. Now greed has taken over and they only care about the money. Nothing about there customers and the people that keep this place in business . Well if they continue what there doing they will build this new casino and they will go bankrupt. All from greed. Better look at satisfying your customers or you will have no business. And that new Casino will never be finished. It really sad how you have allowed this casino to go down hill in the appearance to, Oh yes the best pay out casino in Washington. Not anymore. Don't go expecting to win they are a take all casino. Machines do not pay out anything. So if you want to have a good time. Find yourself some where else besides I5 or Fife Emerald Queen Casino. So dirty .

Was this review helpful to you? 
(Updated: February 02, 2018)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Even worse since October

The management looked at their full parking lots and construction projects (new entry at Fife and parking garage at I-5) and you guessed it—tightened up the slots again. Dropped in last October on a weeknight, where they announced a six hour closure-very rare. The machines changed after that, dropping from 92% to a much lower prom chip somewhere in the low 80’s. Even a careful gamer doesn’t have a chance now. Took a couple of months off and came back for a 2018 visit. I only play .60, and stay near high coin players being slaughtered in the same network. Doesn’t matter anymore. Since October, playing at .60 always costs me 80.00 an hour at the EQC. If you want to donate to the Puyallup Tribe for entertainment purposes at the rate it would cost for a nice dinner down on Pacific Avenue, go ahead. But you would get more benefit just driving to a Tribal Health Clinic and handing your money to the staff. And they might give you free soft drinks if you ask. Plus you won’t smell like an ashtray or feel like the biggest sucker in town for the 20th time.

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(Updated: December 11, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

casinos loiterers

The casino does nothing when you complain about men drunk or high following you or standing over you when winning bells go off...men propositioning you or trying to sell you drugs etc. I have had to complain about the same stalking broke drunks at the same casino over and over and he will still be there next time !! But if I am having trouble locating my car I get followed and herassed instead of helped by security ..security acuses me of breaking into cars !!

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(Updated: December 11, 2017)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

just can't win on slots and if I do they get remov

EQ re-arranges and or removes machines that I win on..unfortunately I live a tad too close to be able to just "drive by"without stopping..even if its just change I have to spend.Some machines I have noticed now have a button too close to the spin button and is usually illegible that is not a max bet button but a BET ALL button !

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