Northern Quest Casino

Hot
 
2.5 (23)
3069   0   1   0   0   0
Northern Quest Casino

Details

Address
N. 100 Hayford Road
City
Airway Heights
State
Washington
Zip Code
99001
Country
United States
Phone
(509) 242-7000

Toll-Free Number (888) 603-7051
Rooms: 200 Prices $179-$219
Suites: 50 Prices: $239-$539
Restaurants: 4 Liquor: Yes
Valet Parking: Free
Buffets: L- $12.95/$16.95 (Sunday) D- $16.95/$29.95 (Wednesday)/$27.99 (Friday)/$21.95 (Saturday)
Casino Size: 21,500 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Spanish 21, Poker, Pai Gow Poker, Three Card Poker, Keno, Off-Track Betting, Bingo
Overnight RV Parking: Free/RV Dump: No
Senior Discount: Various on Tuesday (9am-9pm) if 55 or older.
Special Feature: 72-spot RV park expected to open October, 2018

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User reviews

23 reviews

5 stars
 
(0)
 
(4)
 
(8)
 
(6)
 
(5)
Overall rating 
 
2.5
Slots 
 
1.9  (23)
Table Games 
 
2.6  (16)
Customer Service 
 
2.4  (23)
Player's Club 
 
2.3  (23)
Gaming Atmosphere 
 
2.6  (23)
Amenities or Hotel 
 
3.1  (18)
Food & Drink 
 
2.6  (23)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Not Family Friendly
Overall rating 
 
3.3
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0
So much for family friendly. We took our 21 yr old for the excitement of an adult activity. We also took our 15 yr old and her friend. My 21 year old daughter was carded 22 times in 34 hours. When I finally spoke to someone about the embarrassment this was causing her at this point I was told that she looked young.. they could card her as many times as they’d like.. and if she didn’t like it she could get off the casino floor. When I asked to speak to the security guard in hopes of resolving the issue I was told she could get s stamp but those apparently don’t exist anymore. In response to my comment “Is this really how you treat your guests?” The “Fedral Tribal” 3rd Party Security Company informed me that is their standard procedure.. they don’t work for the casino.. and they aren’t concerned with guest services. I was then informed I could make a complaint about it but it wouldn’t affect them. After spending just shy of $500 in the arcade, obviously playing hard, my 15 year old and her 16 year old friend went to eat in the food court. My daughter had her head down on the table waiting for her food so she could take it to the room with her. I was in line ordering. No more than 3 minutes passed before another quest employee approached my youngest and told her if her head was down they would call security. She was terrified. I know reading this your probably thinking these people must have been doing something to cause this but I’m writing this outraged because we didn’t. We got our rooms.. ate in all of their resteraunts.. bought four sweaters in their gift shop.. hD some fun drinks because well she is 21 and gambled the night away.. doing our best not to let it get to us until it just really went to far. One guy even tried to tell us my daughter must look like someone they’ve had trouble with before. We’ll stick the Wildhorse for these types of outings in the future. I do not recommend taking children of any age to this venue. Done venting.
T
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Horrible Casino
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0
Fancy casino and machines, horrible pay outs. Don't waste your time and money here. The worst casino payout I have experienced.
JM
Comments (0) | Was this review helpful to you? 1 0
Lousy slots
Overall rating 
 
3.7
Slots 
 
1.0
Table Games 
 
4.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0
I mainly play the slots and have to say the payoffs here are the worst I’ve ever experienced! I don’t mind losing a few $$ if I’m entertained while so doing. These slots are by far the tightest I’ve tried and as a consequence they sucked all the fun (and my cash) out of what ought to have been a great weekend!
MQ
Comments (0) | Was this review helpful to you? 2 0
terrible slots
(Updated: October 03, 2016)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Most everything about this casino is average at best. Rooms, food and drinks, table games and poker room are all ok. The slot machines, while they do have a lot of them are so tight after a few trips there you won't want to return. You go to a casino to have fun, if you win something that is great, but know you will not win anything on the slots there. Out of all the casinos I have visited, Northern Quest ranks near the bottom for fun. I would recommend driving to Coeur d'Alene casino where you will also be able to buy gas, liquor and tobacco products for almost half the price in Washington state.
S
Comments (0) | Was this review helpful to you? 3 0
Awful
(Updated: August 20, 2016)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
Quest has lowered it's standards and will pay for it dearly when the new Casino opens. Payouts are terrible on the slots. People are always angry and complaining while playing. Quest knows they have a monopoly for now so they have tightened severely. Bonuses avarage around $5 no matter if you are betting minimum or maximum bet. Lately the gaming floor is filthy. There are filled ashtrays and empty glassware everywhere. I had to go to four different atms before I found one in working condition. The players club has gone from average to appalling. There used to be gas vouchers and an alright amount of play cash. Now it's one $5 play cash a month. It costs more money in gas to drive there than the $5 "reward" we're given. Lines are long and employees are few and far between. I feel the community deserves far better than this for their money. 
MH
Comments (1) | Was this review helpful to you? 4 0
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