Quinault Beach Resort and Casino

I used to go several times but never came out ahead. Slots seem very tight. The Sunset Dinner I had consisted of a 2 bite skirt steak, mashed potatos served in one of those tiny paper cups that are used for ketchup at fast food joints, and 1 asparagus and 2 carrot spears. A childs plate at a restaurant serves more than that. The hotel mattress's are very soft, you sink in and think your going to be smothered. If you are staying at the Hotel, make sure you have funds on credit or debit cards. They will not take cash and I had to drive 40 miles to Aberdeen and back for the $5 I was short on the major bank card. There are no major banks near the Casino , and only Chase, Key Bank and US Bank in Aberdeen. 

At 5:55 Thanksgiving Day When my spouse and I arrived at the casino we stood in line to get our players card ...in the middle of receiving my players card she puts a sign up and stop and says she can’t help anybody else and didn’t help us both ...So we went to the second line there were 4 people ahead of us ..now get this ..this is our second line ..while were standing at the back of the line and when we get up there..The other lady closes her window on us and says that she can’t help us ..so we think they’re being racist towards my spouse because she’s Asian. So we left without a second players card then we walked around the casino and finally sit down not a single cocktail waitress walked by ..I had to go to the bar twice just to get a beer. We see a lot of staff members talking and bullshitting while not really doing their job ..most are overweight and don’t look very motivated it was actually kind of annoying when I’m sitting there playing on a machine..And watching them there hovering around you and just standing around. They should hire somebody from Vegas or one of the casinos and around Tacoma Seattle area ...so they could train their staff properly. I think overall our ratings are 0 it was the worst experience that we’ve had in all Casinos that we ‘ve been to..I hope you can get your staff train better and hire more presentable and better costumer service ..

It was birthday on the 19th and my wife knew I wanted to see the ocean and wanted to do something for me on my birthday and ocean shores is close to us. We had heard your ads and have been talking to our friends and family for a while about trying your resort and casino. We asked them if they had been and they didn’t but were also thinking about going sometime and wanted us to give them feedback. We first got there and we was told that they ran of vouchers for the spa and excuses for why they did not have. It was $50 off for the $139 massage. My wife wanted to make sure that we got that taken care of so it wouldn’t be a problem at checkout. Was told to come down the next morning which I did at 7 on the way to the hot tub and was told they would have it for me next time I came down. I came back to desk when we got breakfast and was then told they still did not have and how it is not there job and one person has those. My wife at this time was very frustrated. The gentlemen spent a while calling, going to back coming to desk, calling someone else, going back to the back and then finally wrote on the back of a card saying they would credit the room. Well that did not make my wife that happy but she complied and moved on. The problem is that whole back and forth multiple times to desk and lack of organization and other issues I will mention took away from the relaxing time we came there for. What I feel should have happened is they figured out how to get the voucher, put in a envelope and put under our door and apologized and that would have been settled. Since everyone was finger pointing and no accountability is was not a priority. Instead we had to keep following up on something that should not have been an issue. After we check in we were told were our room was and that far corner elevator is shortest way to our room. We head that way through casino and as reprimanded that we cannot go on floor to turn around and the end was only30 yards. If we had been told that by the attendant checking us in we couldn’t we wouldn’t have but since she said it was shortest way we went that way. If it is a policy that’s fine but please put up a sign visible that says not luggage in casino area and educate front staff to explain that and train the security people to not be rude. I recently stayed and the Venation in Vegas carried my luggage in the casino and never was treated bad. Contrary they went over the top to make sure we were happy. Once in our room we had a broken tile by fireplace just hanging there half way coming off, Hot water in spa was hotter than shower, bathtub spout had 3 inches of white caulk around it and still moved around and other small issues of basic maintenance. Throughout our stay when we asked a question to an employee they were short and it felt like we were bothering them. We would walk by and smile and say hello to employees and they would stand there looking past us or walk by acting like they did not see us. I went to the Bistro for a late lunch and waited almost 10 minutes to order something. Finally someone came to the counter looked at me did not say anything until I asked if he could take my order. Then he took his time from taking my money, talking to me etc. It was like I was inconveniencing him to work. You have got to be kidding me. Customer service was terrible the whole time. At the bar we wanted to have something to go for food and was told they could bring it out and give us a box but kitchen will not box up anything. What you are kidding me right!! Is no the purpose it to make people wanting to buy food no matter what. First night we had dinner we had steak, ahi tuna and Pan seared scallops. Awesome really good. Second night we made reservations and it took a while to finally get service and food with the restaurant not that busy. We ordered 2 all you can eat crab dinners. We were told that it comes with rice pilaf, vegetable and cold crap. No problem. It took a while to get food but that was not too big of a deal. Problem was the crap was alright (we go to Emerald Queen and eat there crap so I think we are spoiled on taste) but mostly the rice tasted chewy and no flavor. It seemed like it was a day old reheat. I cook rice pilaf so I asked the server what kind of rice and was told Jasmine Rice. The asparagus was the vegetable, Awesome my wife and I both love asparagus. We did not eat. I have never seen asparagus so overcooked. Limp, watery and dull green. Like the rice I think it was sitting for a long time in a holding container (which it shouldn’t be) It is sad that our first experience was so bad. It had good appeal and I had high hopes being so close to use and would have been be a great place to get away on a regular basis. I could try and get past most everything but when you add in the other issues and all the rude Entitled employees it is just to much to overlook. The do not really care to be here attitude is ridiculous. I have never been somewhere where I felt bad for being there. We are not the only ones that noticed, I overheard 3 separate conversations people talking about the service and the rude employees. We were only there for a day and half, that ratio is not good. In hindsight I should have looked up the reviews online before my wife booked. When I have time I will be adding my reviews to all the sites so others can make sure they are educated before they spend their money. In addition I will not be recommending you to anyone I know and will make it point to mention our time there to anyone that will listen. I do not know if employees are not worried for their job or what but something is wrong throughout the system. If 1 or 2 bad employees ok it happens but it’s across the board leads me that it is top down mindset. My humble suggestion is if you want to stay in business you need a change the culture where employees understand that people coming there is to get away for a minute from there jobs. Not to feel worse when you leave then come. It is supposed to be a resort/getaway. In closing I do not want to seem to be all negative. The person giving me a massage, Ladies in the bar for breakfast and a couple other were nice. The ocean was close and nice and plenty of parking. FYI I sent a review to Quinault about 10 days ago and not even a sorry email to date. Do yourself a favor and go somewhere else.

Halloween party 2016 horrible communication didn't let us know had to resister for contest as well next morning tried getting a players card waited about twenty mins a also ride service had no knowledge of the night before party or a u information about it I won't be back