Quinault Beach Resort and Casino

 
2.5 (10)
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Quinault Beach Resort and Casino

Details

Address
78 Route 115
City
Ocean Shores
State
Washington
Zip Code
98569
Country
United States
Phone
(360) 289-9466

Toll-Free Number: (888) 461-2214

Rooms: 159 Price Range: $129-$209
Suite: 9 Price Range: $289-$449
Restaurants: 4 Liquor: Yes
Valet Parking: Free
Buffets: B- $9.95 D- $16.95/$29.95 (Fri)
Casino Size: 16,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Spanish 21, Poker, Pai Gow Poker, Three Card Poker
Overnight RV Parking: Free (must register first at front desk)/RV Dump: No
Senior Discount: Various Wednesdays if 50+

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User reviews

10 reviews

 
(1)
4 stars
 
(0)
 
(3)
 
(5)
 
(1)
Overall rating 
 
2.5
Slots 
 
2.4  (10)
Table Games 
 
2.3  (8)
Customer Service 
 
2.1  (10)
Player's Club 
 
2.4  (10)
Gaming Atmosphere 
 
2.6  (10)
Amenities or Hotel 
 
2.9  (10)
Food & Drink 
 
2.7  (10)
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Table Games
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Gaming Atmosphere
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Comments
Horrible Customer service
Overall rating 
 
2.3
Slots 
 
3.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

It was birthday on the 19th and my wife knew I wanted to see the ocean and wanted to do something for me on my birthday and ocean shores is close to us. We had heard your ads and have been talking to our friends and family for a while about trying your resort and casino. We asked them if they had been and they didn’t but were also thinking about going sometime and wanted us to give them feedback. We first got there and we was told that they ran of vouchers for the spa and excuses for why they did not have. It was $50 off for the $139 massage. My wife wanted to make sure that we got that taken care of so it wouldn’t be a problem at checkout. Was told to come down the next morning which I did at 7 on the way to the hot tub and was told they would have it for me next time I came down. I came back to desk when we got breakfast and was then told they still did not have and how it is not there job and one person has those. My wife at this time was very frustrated. The gentlemen spent a while calling, going to back coming to desk, calling someone else, going back to the back and then finally wrote on the back of a card saying they would credit the room. Well that did not make my wife that happy but she complied and moved on. The problem is that whole back and forth multiple times to desk and lack of organization and other issues I will mention took away from the relaxing time we came there for. What I feel should have happened is they figured out how to get the voucher, put in a envelope and put under our door and apologized and that would have been settled. Since everyone was finger pointing and no accountability is was not a priority. Instead we had to keep following up on something that should not have been an issue. After we check in we were told were our room was and that far corner elevator is shortest way to our room. We head that way through casino and as reprimanded that we cannot go on floor to turn around and the end was only30 yards. If we had been told that by the attendant checking us in we couldn’t we wouldn’t have but since she said it was shortest way we went that way. If it is a policy that’s fine but please put up a sign visible that says not luggage in casino area and educate front staff to explain that and train the security people to not be rude. I recently stayed and the Venation in Vegas carried my luggage in the casino and never was treated bad. Contrary they went over the top to make sure we were happy. Once in our room we had a broken tile by fireplace just hanging there half way coming off, Hot water in spa was hotter than shower, bathtub spout had 3 inches of white caulk around it and still moved around and other small issues of basic maintenance. Throughout our stay when we asked a question to an employee they were short and it felt like we were bothering them. We would walk by and smile and say hello to employees and they would stand there looking past us or walk by acting like they did not see us. I went to the Bistro for a late lunch and waited almost 10 minutes to order something. Finally someone came to the counter looked at me did not say anything until I asked if he could take my order. Then he took his time from taking my money, talking to me etc. It was like I was inconveniencing him to work. You have got to be kidding me. Customer service was terrible the whole time. At the bar we wanted to have something to go for food and was told they could bring it out and give us a box but kitchen will not box up anything. What you are kidding me right!! Is no the purpose it to make people wanting to buy food no matter what. First night we had dinner we had steak, ahi tuna and Pan seared scallops. Awesome really good. Second night we made reservations and it took a while to finally get service and food with the restaurant not that busy. We ordered 2 all you can eat crab dinners. We were told that it comes with rice pilaf, vegetable and cold crap. No problem. It took a while to get food but that was not too big of a deal. Problem was the crap was alright (we go to Emerald Queen and eat there crap so I think we are spoiled on taste) but mostly the rice tasted chewy and no flavor. It seemed like it was a day old reheat. I cook rice pilaf so I asked the server what kind of rice and was told Jasmine Rice. The asparagus was the vegetable, Awesome my wife and I both love asparagus. We did not eat. I have never seen asparagus so overcooked. Limp, watery and dull green. Like the rice I think it was sitting for a long time in a holding container (which it shouldn’t be) It is sad that our first experience was so bad. It had good appeal and I had high hopes being so close to use and would have been be a great place to get away on a regular basis. I could try and get past most everything but when you add in the other issues and all the rude Entitled employees it is just to much to overlook. The do not really care to be here attitude is ridiculous. I have never been somewhere where I felt bad for being there. We are not the only ones that noticed, I overheard 3 separate conversations people talking about the service and the rude employees. We were only there for a day and half, that ratio is not good. In hindsight I should have looked up the reviews online before my wife booked. When I have time I will be adding my reviews to all the sites so others can make sure they are educated before they spend their money. In addition I will not be recommending you to anyone I know and will make it point to mention our time there to anyone that will listen. I do not know if employees are not worried for their job or what but something is wrong throughout the system. If 1 or 2 bad employees ok it happens but it’s across the board leads me that it is top down mindset. My humble suggestion is if you want to stay in business you need a change the culture where employees understand that people coming there is to get away for a minute from there jobs. Not to feel worse when you leave then come. It is supposed to be a resort/getaway. In closing I do not want to seem to be all negative. The person giving me a massage, Ladies in the bar for breakfast and a couple other were nice. The ocean was close and nice and plenty of parking. FYI I sent a review to Quinault about 10 days ago and not even a sorry email to date. Do yourself a favor and go somewhere else.

J
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worst service
(Updated: October 31, 2016)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0

Halloween party 2016 horrible communication didn't let us know had to resister for contest as well next morning tried getting a players card waited about twenty mins a also ride service had no knowledge of the night before party or a u information about it I won't be back

TA
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Hell and horror at the Quinault
(Updated: May 20, 2015)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Words cannot express my horror at the ordeal me and my family just endured at the hands of Quinault Beach Resort and Casino staff. I just witnessed the staff berate and disparage a family member who is a disabled Veteran.

To summarize what could be a very lengthy report, we came to Quinault to celebrate the disabled family member's 60th birthday. (Referred to as Jane here on out for the sake of this review). We were having a great time gambling and eating at the restaurants here, and were taking part in their points contest. We partook in gambling for a better portion of the day to get entry tickets for this contest.

So Jane was going to put the entry tickets into the barrel they draw from, when an employee who was manning the barrel, turned and swung his arm while stepping back in an clumsy attempt to stop her from putting in the tickets. A simple "NO" would have sufficed! Now while I don't think it was malicious, more like bad judgement on his part, he did hit her with enough force to cause her swelling and pain on her neck and face. His arm had swung and struck her neck, face and arm. She immediately complained to me about whiplash pain in her neck from this. I was very concerned and had her walk away from the crowd around the barrel so she could catch her breath.

When it seemed she was stable, I went up to the employee and asked him what he did that for, a simple "NO" would have been sufficient. He acted very defensive and tried to downplay it. I repeatedly asked for his manager to which he finally said was Gloria Miranda. The security guard who was there had to butt in of course and was defensive as well. What ever happened to "are you okay?" Don't they care about their customers?

When we went to go ask for Gloria in the lobby area, she came out quickly and listened to what had happened and our concerns. Jane is a disabled veteran and has medical issues which make this type of incident of concern. Jane swelling was evident and Gloria took pictures of it, took our information, and said she would be contacting us shortly.

Relieved that we were dealing with someone with a heart, we relaxed a little. She then brought over the employee that had hit Jane and had him give an apology for hitting her and his handling of the situation. He seemed sincerely apologetic and we were glad he at least realized he had hurt Jane and was wrong to handle the situation the way he did. We even shook hands.

Gloria then asked us to have a seat and she would be getting someone to talk to us. We sat and waited in the slot machine area near the where they draw the tickets for the contest.

And this is where it gets bad. Real bad.

A floor casino manager came after a bit and chatted with us about the incident. We asked her for a business card and she said she would get one for us. She had the head security guard come with a notebook of papers. In a stern manner he asked Jane to sign, saying she was not asking for medical attention. I asked to look at it with her, and we noticed the majority of the form was blank. Knowing it's a bad idea to sign a blank form, we politely asked him to fill out the blank areas. He said OK, and didn't make a big fuss of it (he was nice enough, seemed like he was just following his boss's orders). He goes back to his office, comes back with a filled out form. We take the form to fill out and asked him for a copy of it once we sign. He says this is an issue and he will have to ask his superior first; he says the superior is at home, he will have to call him and come right back.

So note carefully, that the casino has asked us to sign a blank form, which was a waiver of liability according to one of the pages. Again, we did not have any issue signing paperwork for the casino if it's part of their "protocol" as the head casino manager stated.

After again waiting at least another 10 minutes (this whole ordeal took around an hour), the casino floor manager comes with a few employees, and a very large man with glasses, he gives us his business card which identifies him as Dana Summers, of the Quinault Tribal Gaming Commission. He doesn't introduce himself formally, greet us or ask to sit and talk with us. Instead, he stands very close to Jane and starts speaking in an hostile, abrasive manner. Note at this point we are tired, Jane is still feeling pain from what happened and we are eagerly awaiting the slot points tournament which is drawn from the barrel every 30 minutes.

He claims he had just reviewed the videotape of the incident from the casino camera and that he did not see the employee touch Jane, only making a gesture to close the barrel. Knowing he is lying since I saw it with my own eyes, I immediately become alarmed. There was no question Jane had been struck; the employee had already apologized to us for it, and we were satisfied with his apology.

But, apparently thug Dana Summers has other plans. Quinault Tribal Gaming Commission employee Dana Summers, came over to verbally accost and intimidate us. He had no interest in how the customers were, and he certainly did not care for the truth. He then proceeded to lie and said the employee never touched her, a bold-faced lie which flies in contrary to the employees own statements, and the swelling on her neck, not to mention what I saw with my own two eyes, only feet away from her.

Do you think we're stupid?
Do you think you can lie to my face about what just happened? If you think you can, you are sadly mistaken.

Dana Summers apparently thinks he can lie to people's faces and get away with it, as well as bully and intimidate people. You can rest assured I will be contacting his superiors to complain about his strong arm tactics and outright LIES. It should be noted that Quinault Tribal Gaming Commission is NOT a state or federal agency. In this instance, Dana acted like a defense attorney for the Casino, rather than fulfilling his duties (forget acting like a decent human being, he can't even get that part down).

Seeing I am dealing with a liar, I ask to review the video that Dana claimed to have just looked at and not seen anything, and of course he refuses. It was obvious he had only come to verbally berate us and was spewing outright lies, so I took out my phone to videotape the now hostile situation. At this point me and my family were sitting and had at least 6 casino staff standing around us. You can only imagine how unsafe my disabled family member felt at this point.

Next thing Dana Summers asks me if I am videoing with my phone to which I say I am (I am NOT going to let him talk in a deploring and hostile manner to my family, let alone lie about what had happened to Jane). He immediately demands I leave the casino while intimidatingly hovering over Jane. In shock, I look at the Casino Manager (name will be added when known, she would not give us her business card even though she said she would get it), and asked her if she was approving of this thuggery. Her answer? "Leave my floor."

No problem. You want to intimidate, berate, and treat your customers like trash and use thugs like Dana Summers to LIE ABOUT MATERIAL FACTS, go ahead. Your employee hit her accidentally, and you want US to leave?! Are you crazy?!

The worst part is we were celebrating Jane's 60th birthday at this resort, and because we were asked to leave by these thugs we missed the rest of the drawings! We had gambled amply that day and had many tickets we had entered into the drawing. In Vegas, casinos welcome big gamblers. Apparently at Quinault Beach Resort and Casino, they throw you out and disenfranchise you!

So, who is this creep Dana Summers, of this official sounding Quinault Tribal Gaming Commission (QTGC)? Short answer is they basically are private party put in place by the Casino itself to oversea their own interests. From their own website:

"TGA (QTGC) strives to assist Quinault Beach Resort and Casino in meeting their mission to enhance the economic, health and social well being of the Nation, its members, employees and surrounding communities." - http://quinaulttga.org/Dept_Overview.html

If you can read in between the lines, their interests ARE the casino's interests. They are one in the same. Very shocking, very confusing. HUGE conflict of interest here.

Dana Summers was very deceptive in his capacity. It's very easy to see how someone can be tricked into thinking he is part of a state or federal agency or commission, and that he uses this deception to his advantage to bully and lie to the public.

To think that most employees at this casino were so friendly and helpful, especially Gloria Miranda, and then thugs like the casino floor manager and Dana Summers come and abuse customers and ruin the name of this establishment. Not only will they lose my family's business, I will now make sure EVERYONE knows what they did to my disabled family member.

BOYCOTT QUINAULT BEACH RESORT AND CASINO. THEY VERBALLY ABUSE DISABLED VETERANS! THERE IS NO EXCUSE FOR THAT!
And we WILL be filing complaints with the appropriate parties.

Thank you Quinault Beach Resort and Casino for ruining a 60th birthday for a vet, you are truly terrible and bring shame to yourselves through this injustice.

J
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On the beach
(Updated: November 12, 2013)
Overall rating 
 
3.2
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0

Located on the beach but long walk to the beach. Ocean view rooms are nice. Casino Card is ok but dinner buffet is short on selections for a buffet. Good slot selection but only 3 video poker machines (not very good to mike). Slot machines are tight. Table games are OK but sometimes are hard to get on a table. Hotel, player club and restaurant staff are very helpful and positive. Great swimming pool work out room. Great Area to Visit.

M
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New food and beverage mgr needed
(Updated: July 08, 2012)
Overall rating 
 
2.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

Hotel needs all new staff in sports bar, and a new food and beverage manager. need new menu not so much deep fried food it's so bad they don't have clubhouse sand. I called for the food and bev manager he never returned call.

K
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