Snoqualmie Casino

Been going since the opening and payouts have been going down hill even faster than the frequent management changes. If you play $2.5 to $5 you may get a nice win-- they clearly want big players. But I'm a 20¢ to a $1 person and they don't want us. If you win $10 on a $20 bill, grab your paltry winning, they'll steal it. I don't use the player card any more, I had to pay my dues, that is, lose a bunch to be in the club. Tulalip may be further, but it came be as bad as this for the little people. The cleaning and food staff are the best, too bad the place sucks. 

To whom it may concern. Payoffs once and awhile are good advertising for you're casino! I've been in the you're casino quite a bit! I can say with a clear conscience that you're pay out percentage is the worst of any casino I have been to in my life. That includes Reno, Vegas and many in Washington state!! 

I can’t let this one go. It’s simply too good not to share. Besides I’ve been critical of these people in earlier reviews and didn’t want to make it seem as though I had a personal vendetta with them. I should preface this by telling you my wife, now retired, used to lead seminars on Customer Satisfaction for major corporation. Last evening’s incident simply amazed her. While playing my favorite video poker machines at the central bar I happened to move to an unattended machine near one I had been playing. I put some bills and a voucher from the previous machine into this machine, put in my Player’s Club card, as usual and proceeded to play. Unlike the other machines, this one seemed initially slightly more generous. I continued to play with mixed results and noticed some discussion between some people who had been there earlier and claimed to have not retrieved their voucher when leaving. They didn’t seem to remember which machine they had been playing but eventually decided it was the one I was then using. Minutes later, a slot attended asked me if I had noticed any points “balance” on the machine before inserting my card and my cash. As I don’t make a habit of searching out machines with a remaining balance in points, I replied that I didn’t think so, Within the following 45 minutes or so, I was asked to move away from my machine while the attendant opened it to check the computer readout. This occurred twice more while I was playing, and losing. The last time the attendant was accompanied by a fellow who was I guess from Security. Rather than drag this out, as we had come for dinner at the Asian restaurant, I cashed in my points for $25.00 and left to join my wife for dinner. On arriving home I received a phone call from Casino Security telling me they had concluded the machine I was playing (must) have had a balance of approx 3000 points and they suggested that I must have removed the previous players card and in effect, used his points. Therefore I “owed” them $50. They went so far to tell me that they had video evidence that I had removed his card and replaced it with my own. (There was no card in the machine when I put in my own so I’d like to see the video.) They asked me again to repay the $50 and I told them I would not. They advised me that if I did not comply I would no longer be allowed into the casino. I suggested he do that immediately. I wish I could remember the actual term he used. My wife and I, by our own accounting, spend a significant amount of money gambling at this casino. Not so much recently since the service and payouts are clearly declining. Since the casino opened, my records indicate we spend (5 figures) every year gambling and dining at the Snoqualmie Casino. Now that I’ve been” banished” from the establishment, I think I’ll go shop tomorrow for a new Mercedes or Lexus to buy with all the money we’ll be saving. Incredible 

Never hear any bells ringing.9 grand in 3 months, no one wind anything but 3/400 payouts by law is casino is supposed to give out 2.5 million Tulalip advertise it kill Sita advertises it Snoqualmie probably just pays the fine because they don't advertise it and you know if they were giving out 2.5 million they would advertise it so I was also demeaned and humiliated by Richard Sherman well every security guard put his head down they allow the rich to humiliate the little and talk anyway they like to other people but if I were to say something like that to anybody they would tackle me shame on them goes to show you if you got money money you can treat anybody like crap at Snoqualmie and get away with it knowing interjected when

Went to this casino for the first time this weekend and will never return. This is also the first time I am writing a review of a local establishment - it was THAT bad. First tip-off that something isn't right is checking out the number of employees relative to the number of guests. They seem to have "managers" walking around to harass guests and I am not kidding. I don't know if she didn't like the Kohl's sundress I was wearing or the fact that I was sitting at a machine with a 15 cent minimum, or if perhaps I wasn't pressing the button to lose money fast enough for her liking, but she certainly gave me the third degree and made me uncomforable when I walked out of the bathroom to return to my favorite game (which in the average of many sets of spins, returns 12% of your bet tops - probably a violation of gaming laws). I have the impression they don't want to you to play, then watch others play, or play while your spouse watches instead of both people playing. They want you pressing the button. Regardless, we dropped at least 50 bucks there this weekend while having almost zero fun, but the kicker was this morning. We got there about 7 am and I had to pee really really bad. I am a female senior. We had noticed a porta-potty outside in the employee parking lot when we drove around the place the first day we were there. At this casino, you can park in the lot or garage, walk up some stairs and wait for an elevator, take it up 6 floors and then go to the bathroom. Frankly, I didn't think I could make it, so the husband drove down by the porta-potty. I never even got out of the car because their shuttle bus was in front of it. We weren't there to park, just use the john. Within literally 2 minutes security appeared and told me we weren't allowed there, so I nodded, apologized, and we left and drove up to park and start the process of me trying not to wet myself. No big deal. An HOUR later while at same poor-return machine wasting yet some more money and not having a good time, the same woman manager SOUGHT US OUT IN THE CASINO, interrupted my game, and basically harassed us about being in the employee parking area. ???? They are insane in their greed and I blame the Snoqaulmie Tribe. The matter had been instantly resolved and forgotten with security at the time - WTis the problem with this place? He said we aren't allowed there to pee and that was the end of it. I found this totally insulting, it ruined my morning, made me angry, and I will never go back there. You'd think we committed a crime instead of an older lady needing to pee asap. Why was I interrupted to explain my bladder to this woman inside the casino who had already been rude the day before accusing me of being there because of the heat wave. Fifty-Sixty bucks for two of us to have a couple cups of coffee and iced tea isn't good enough for this psycho establishment. Maybe they want to see a designer dress instead of Kohl's? Well I'd like to put some money into the machine and actually get to play for a while and that didn't happen either.