Hollywood Casino at Charles Town Races

 
2.0 (98)
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Hollywood Casino at Charles Town Races

Details

Address
750 Hollywood Drive
City
Charles Town
State
West Virginia
Zip Code
25414
Country
United States
Phone
(304) 725-7001

Toll-Free Number: (800) 795-7001
Rooms: 132 Price Range: $119-$189
Suites: 18 Price Range: $219-$329
Restaurants: 4
Valet Parking: $4/$6 (Friday-Sunday)
Buffets: L- $13.99 (Wednesday-Friday)/$15.99 (Saturday)/$17.99 (Sunday)
D- $17.99 (Wednesday-Thursday)/$34.99 (Friday)/$24.99 (Saturday)
Games Offered: Slots, Video Poker, Video Keno, Video Blackjack, Craps, Roulette, Three Card Poker, Four Card Poker, Let It Ride, Mini-Baccarat, Big Six Wheel, Pai Gow Poker
Overnight RV Parking: Free/RV Dump: No
Special Features: Live thoroughbred racing Wednesday-Sunday. Daily simulcasting of horse and dog racing. Food court with five fast-food outlets.

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User reviews

98 reviews

 
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
3.8
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

Terrible Poker Structure

I am an avid $1/$2 No Limit Hold'em player who lives in Phoenix, AZ. This was my first time playing at Hollywood Casino's poker room, and I was not impressed with the playing experience here for a few reasons: 1) Drinks only come around to the tables once every 15-20 minutes. The dealers do not have the ability to call service, so if you're thirsty, you may have to make a trip to the soda fountain yourself. 2) This card room offers a NO LIMIT STRADDLE!! (UTG only). This is fine if one or maybe two players are straddling to $4 occasionally. However, there seemed to be a heavy "straddle culture" among the regulars at the $1/$2 tables where half the table would straddle anywhere from $10 to $12...essentially hijacking the game and turning it into a $5/$10 No Limit Hold'em game. This is obnoxious! The whole reason I (and many others I'm sure) play 200NL is because I can't afford to play $5/$10! This nonsense eventually led to another $1/$2 regular and me leaving the table for the night -- both frustrated that we were no longer able to afford the one game we came here to play. Even after bringing this grievance to the floor's attention, I was met with a very dismissive, "Oh well, sucks for you," attitude from management. After all, what do they care? More money for them, right?

Was this review helpful to you? 
(Updated: July 01, 2016)
Overall rating 
 
3.5
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Favorite Place around the area

I've been to casinos all over the USA, and while this isn't the best, it's been better to me than the other Hollywood properties (like paying for drinks in PA), and better than Dover and even the Poconos. The food is good, the staff always seems to be friendly, and while I did get a trainee blackjack dealer, she was with a regular dealer and we were offered the chance to move to another table if we wanted to. Just wish the minimum wasn't $15 for the 3:2 tables, and I'd play more often. I also play slots frequently and these are not any worse than anywhere else. I enjoy playing and have found three machines that I can hold my own on for reasonably long periods of time. That's all I hope for!

Was this review helpful to you? 
(Updated: April 08, 2016)
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

terrible slots

Been going to Ctown for a long time and they are doing nothing but disappointing. The slots are the tightest on the east coast is right. You need a $1k bankroll if you want to spend a few hours playing slots - all their slots are set to Hoover mode as they just vacuume up the $$ and give you NO FEATURE GAMES and little paybacks. Can't tell me spending $100 in a penny slot and spinning that entire $100 and not getting a SINGLE FEATURE/FREE GAME is normal - it isn't. I don't mind losing the $$ - but I DO mind when I am not entertained AND don't want to do it all in 30 minutes or less, and it is getting more and more like that just sucking up your money and giving you no entertainment value. Plus management has given up - no new slots like Walking Dead or Monopoly - pathetic. After 10 years of patronage - this place is dead to me.

Was this review helpful to you? 
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0

Downer

Cash machine don't work, go to cashier. Most machines people hold with .25 cents. Mostly a hardcore group of people who cannot afford to be playing, got an addiction this is the place for you. This place was good about 12 to 15 years ago, but that was when the horses were the money maker for them, now it is pathetic.

Was this review helpful to you? 
(Updated: February 04, 2016)
Overall rating 
 
4.6
Slots 
 
5.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

Epic Buffet...YUMMY! Slots...great playbacks recen

I LOVE the food at Epic Buffet. Its always been fresh and tasty each and every time we have visited (which is often...5-6 times a year). The service has also always been exemplery. The waitresses that we have had in the past are friendly and prompt with refills and on clearing our plates. The entree selections are varied depending on when you visit. This Friday will be our first time having the crab legs/seafood buffet. Its our anniversary celebration dinner so, I hope everything will be as fresh as usual.
Hubby and I have both had great playbacks on the slots. My husband likes roulette and Let it Ride and if hes doing well, thats where he plays. If not, he joins me at the slots. Tiger Khan and Peacock Plenty are my two favorite slot machines. The variety of machines is good and if you want to win, then you must play the MAX. Im an all in-or-nothing kinda slot player, so I love the slots here. Closest to where we live. Will continue to visit Hollywood for years to come!

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