Mardi Gras West Virginia Casino Resort

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2.0 (37)
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Mardi Gras West Virginia Casino Resort

Details

Address
1 Greyhound Drive
City
Cross Lanes
State
West Virginia
Zip Code
25313
Country
United States
Phone
(304) 776-1000

Toll-Free Number: (800) 224-9683
Rooms: 150 Price Range: $129-$169
Suites: 21 Price Range: $189-$500
Restaurants: 5 Valet Parking: $3
Casino Size: 90,000 Square Feet
Games Offered: Slots, Video Poker, Video Keno, Video Blackjack, Blackjack, Craps, Roulette, Three Card Poker, Four Card Poker, Let it Ride, Big Six Wheel, Poker
Overnight RV Parking: No
Special Features: Live dog racing Wednesday-Sunday. Daily simulcasting of horse and dog racing.

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User reviews

37 reviews

 
(2)
 
(2)
 
(6)
 
(11)
 
(16)
Overall rating 
 
2.0
Slots 
 
1.5  (37)
Table Games 
 
2.1  (37)
Customer Service 
 
2.1  (37)
Player's Club 
 
2.0  (37)
Gaming Atmosphere 
 
2.1  (37)
Amenities or Hotel 
 
1.9  (37)
Food & Drink 
 
2.3  (37)
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Comments
Lost my business.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Last week I got a room at the Mardi Gras casino in WV. Upon arriving around 6PM, I went upstairs to my room and discovered there was no water. When I called down to the desk, they informed me there was work being done on the building and we wouldn’t have water until at least 8 PM. I do not want to pay full rate for a room that does not have water for a few hours of my stay, and when I asked for a reduction or refund, they refused and told me there were other hotels close to the casino if I wished to check their availability. This lack of communication is rude and shows pure ignorance from management. I will not be back.

WL
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Very unprofessional. Avoid.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

This past weekend I took a trip to Mardi Gras with my family and was very excited when I hit my first handpay at the casino! My excitement quickly turned to aggravation when I had to wait a little over an hour for my money. When I asked why this process was so difficult (we had dinner reservations we ended up losing because of the wait) the employee I talked to told me they were understaffed and mentioned how “impatient” I was when I have never had a handpay take more than 15 minutes elsewhere. This unprofessional and rude behavior has made them lose my business. 

ES
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Wins are difficult to come by here.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I have never seen machines this tight! This weekend I spun through my entire bankroll of $200 in 30 minutes! I am a retired low roller who just plays for the enjoyment, but when I look at nothing but dead spins it just makes me mad. 

A
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Worst casino I’ve ever gone to.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I have been to several casinos over the years and can tell you this is the worst one under the sun. The comps are nonexistent, and in 11 trips I have literally NEVER won on their slot machines. I always take a $300 bankroll for the evening and will bet no more than $1 per spin. I have never been up more than $50 at any point in a single evening and really cannot be convinced their machines are paying out properly, as I shouod have seen at least a decent night (nothing crazy, just maybe a bonus that pays more than a 10X spin) at some point over those trips. I will never be back. Too many other options to care about this wannabe casino. 

J
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Worst Casino Ever!!
(Updated: October 11, 2017)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

My husband and I have been coming to this casino weekly for over two years and we have finally had enough!!!!!! They have done is both soo dirty soo many times! The dealers have insulted my husband many occasions! One instance was my husband proceeded to sit down at a blackjack table and the dealer insulted him by thinking he was someone else that must have played there earlier, which he wasn't and stated to the dealer that it was not him and the dealer denied whatever he said and even said curse words at him! Another instance I had a blackjack dealer steal my e cig vapor. I had tried and tried to do something about it, which nothing was done, and when we came back at a later date my husband and I passed the dealer while we as walking out of lost and found and he smirked and whispered under his breath if we was missing something! These are just a few of the many times we have been insulted and appalled at the behavior of their dealers! Not only their behavior but the miss deals we have ran into! Just the other night a holdem dealer didn't burn the laat card on the river, the players pointed it out and the manager called upstairs to ask what needed to be done and they ended up letting the miss deal play!! They didn't even muck the entire hand but instead let it play and let another player win the hand which if it would have been sealed properly someone else would have won! I can't believe the way this place is ran ! These are just a tiny bit of the incidents we both have ran into and I'm not even going to begin on the hotel! I am finally writing this review because my husband and I have finally had it and will never go there again! The only reason we even go there is because it's the closest one to home but never again! I've never in my life seen a casino run the way they do. Especially to clients that go there multiple times weekly for years and still mistreat and humiliate over and over again. 

CN
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