Mardi Gras West Virginia Casino Resort

Hot
 
2.0 (38)
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Mardi Gras West Virginia Casino Resort

Details

Address
1 Greyhound Drive
City
Cross Lanes
State
West Virginia
Zip Code
25313
Country
United States
Phone
(304) 776-1000

Toll-Free Number: (800) 224-9683
Rooms: 150 Price Range: $129-$169
Suites: 21 Price Range: $189-$500
Restaurants: 5 Valet Parking: $3
Casino Size: 90,000 Square Feet
Games Offered: Slots, Video Poker, Video Keno, Video Blackjack, Blackjack, Craps, Roulette, Three Card Poker, Four Card Poker, Let it Ride, Big Six Wheel, Poker
Overnight RV Parking: No
Special Features: Live dog racing Wednesday-Sunday. Daily simulcasting of horse and dog racing.

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User reviews

38 reviews

 
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(11)
 
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Overall rating 
 
2.0
Slots 
 
1.5  (38)
Table Games 
 
2.1  (38)
Customer Service 
 
2.1  (38)
Player's Club 
 
2.0  (38)
Gaming Atmosphere 
 
2.1  (38)
Amenities or Hotel 
 
1.9  (38)
Food & Drink 
 
2.3  (38)
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Comments
Very rude dealers
Overall rating 
 
1.0
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1.0
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Playing three card poker today. I had 3 of a kind that paid me out really well. 2 hands later I did the smart thing and decided to get up. When I was getting up the dealer scoffed and said “Hitting and running are we?” And rolled his eyes at me! I told the floor manager about this but they didn’t seem to mind. Apparently they don’t hold their employees to a very high standard when it comes to basic manners.
T
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Lost my business.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
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1.0
Player's Club 
 
1.0
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1.0
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1.0
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Last week I got a room at the Mardi Gras casino in WV. Upon arriving around 6PM, I went upstairs to my room and discovered there was no water. When I called down to the desk, they informed me there was work being done on the building and we wouldn’t have water until at least 8 PM. I do not want to pay full rate for a room that does not have water for a few hours of my stay, and when I asked for a reduction or refund, they refused and told me there were other hotels close to the casino if I wished to check their availability. This lack of communication is rude and shows pure ignorance from management. I will not be back.
WL
Comments (0) | Was this review helpful to you? 1 0
Very unprofessional. Avoid.
Overall rating 
 
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1.0
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This past weekend I took a trip to Mardi Gras with my family and was very excited when I hit my first handpay at the casino! My excitement quickly turned to aggravation when I had to wait a little over an hour for my money. When I asked why this process was so difficult (we had dinner reservations we ended up losing because of the wait) the employee I talked to told me they were understaffed and mentioned how “impatient” I was when I have never had a handpay take more than 15 minutes elsewhere. This unprofessional and rude behavior has made them lose my business. 
ES
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Wins are difficult to come by here.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
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1.0
Player's Club 
 
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1.0
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1.0
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1.0
I have never seen machines this tight! This weekend I spun through my entire bankroll of $200 in 30 minutes! I am a retired low roller who just plays for the enjoyment, but when I look at nothing but dead spins it just makes me mad. 
A
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Worst casino I’ve ever gone to.
Overall rating 
 
1.0
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1.0
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I have been to several casinos over the years and can tell you this is the worst one under the sun. The comps are nonexistent, and in 11 trips I have literally NEVER won on their slot machines. I always take a $300 bankroll for the evening and will bet no more than $1 per spin. I have never been up more than $50 at any point in a single evening and really cannot be convinced their machines are paying out properly, as I shouod have seen at least a decent night (nothing crazy, just maybe a bonus that pays more than a 10X spin) at some point over those trips. I will never be back. Too many other options to care about this wannabe casino. 
J
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