Mardi Gras West Virginia Casino Resort

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2.1 (33)
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Mardi Gras West Virginia Casino Resort

Details

Address
1 Greyhound Drive
City
Cross Lanes
State
West Virginia
Zip Code
25313
Country
United States
Phone
(304) 776-1000

Toll-Free Number: (800) 224-9683
Rooms: 150 Price Range: $129-$169
Suites: 21 Price Range: $189-$500
Restaurants: 5 Valet Parking: $3
Casino Size: 90,000 Square Feet
Games Offered: Slots, Video Poker, Video Keno, Video Blackjack, Blackjack, Craps, Roulette, Three Card Poker, Four Card Poker, Let it Ride, Big Six Wheel, Poker
Overnight RV Parking: No
Special Features: Live dog racing Wednesday-Sunday. Daily simulcasting of horse and dog racing.

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User reviews

33 reviews

 
(2)
 
(2)
 
(6)
 
(11)
 
(12)
Overall rating 
 
2.1
Slots 
 
1.6  (33)
Table Games 
 
2.2  (33)
Customer Service 
 
2.2  (33)
Player's Club 
 
2.1  (33)
Gaming Atmosphere 
 
2.3  (33)
Amenities or Hotel 
 
2.0  (33)
Food & Drink 
 
2.5  (33)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Worst Casino Ever!!
(Updated: October 11, 2017)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

My husband and I have been coming to this casino weekly for over two years and we have finally had enough!!!!!! They have done is both soo dirty soo many times! The dealers have insulted my husband many occasions! One instance was my husband proceeded to sit down at a blackjack table and the dealer insulted him by thinking he was someone else that must have played there earlier, which he wasn't and stated to the dealer that it was not him and the dealer denied whatever he said and even said curse words at him! Another instance I had a blackjack dealer steal my e cig vapor. I had tried and tried to do something about it, which nothing was done, and when we came back at a later date my husband and I passed the dealer while we as walking out of lost and found and he smirked and whispered under his breath if we was missing something! These are just a few of the many times we have been insulted and appalled at the behavior of their dealers! Not only their behavior but the miss deals we have ran into! Just the other night a holdem dealer didn't burn the laat card on the river, the players pointed it out and the manager called upstairs to ask what needed to be done and they ended up letting the miss deal play!! They didn't even muck the entire hand but instead let it play and let another player win the hand which if it would have been sealed properly someone else would have won! I can't believe the way this place is ran ! These are just a tiny bit of the incidents we both have ran into and I'm not even going to begin on the hotel! I am finally writing this review because my husband and I have finally had it and will never go there again! The only reason we even go there is because it's the closest one to home but never again! I've never in my life seen a casino run the way they do. Especially to clients that go there multiple times weekly for years and still mistreat and humiliate over and over again. 

CN
Comments (0) | Was this review helpful to you? 4 0
Worst casino I've ever been to.
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I am a local to the area of West Virginia and have gone to Mardi Gras several times. This establishment is nothing but a pure joke when it comes to casinos. The large amount of bad rankings you see on this site speak for the overall quality of the casino in all aspects. If you have any other options when it comes to casinos, take them.

AL
Comments (0) | Was this review helpful to you? 1 3
I liked the place
(Updated: October 04, 2014)
Overall rating 
 
4.6
Slots 
 
4.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0

Good

W
Comments (0) | Was this review helpful to you? 0 1
Mardi Gras Casino & Resort aka Tristate
(Updated: May 11, 2012)
Overall rating 
 
2.7
Slots 
 
2.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0

We have been going to this casino for over 25 years before it ever had slots or table games. My last 5 trips I lost my entire bankroll and my husband only once out of the five came home with money left over after hitting some on dogs. My husband bets dogs and then plays some slots. I am primarily a slot player. These are the tightest slots I have ever played and the newer games like Monopoly and Wizard of Oz are set to pay out so low on the bonus feature (when you finally hit it) that it actually made me mad. We will not return as there are other casinos near us in Pittsburgh and some opening in Ohio. I hear winner announcements over the loud speaker but I never see any hand payouts so I believe this to be a form of encouragement only and not real winners. Video Poker pay scales are at a fraction of what I have played in Las Vegas. I believe this casino needs to make some serious changes or it will continue to lose its customers.

TC
Comments (0) | Was this review helpful to you? 9 3
Dog TRACK!
(Updated: December 05, 2011)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

This is just a dog track. Not much more to say, the only casino besides charles town without smoking. Table Games are a joke as they close early when you're down.

B
Comments (0) | Was this review helpful to you? 0 0
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