Soaring Eagle Casino & Resort Hot
Toll-Free Number: (888) 732-4537
Room Reservations: (877) 232-4532
Click Here for the Best Soaring Eagle Casino & Resort Room Rates!
Rooms: 491 Price Range: $180-$385
Suites: 21 Price Range: $200-$450
Valet Parking: Free
Restaurants: 5 Liquor: Yes
Buffets: L-$17.75 D-$19.75
Casino Size: 150,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Mini-Baccarat, Caribbean Stud Poker, Let It Ride, Three Card Poker, Four Card Poker, Bingo (Wed-Mon), Big 6 Wheel, Keno
Overnight RV Parking: Free/RV Dump: No
Special Features: Casino is in two separate buildings. Kid’s Quest childcare center. Video arcade. Gift shop. Art gallery.
Great concert, Terrible staff, traffic plan
My wife and I went to the Keith Urban concert last night who put on an amazing show, he is a fantastic artists and was great about engaging the crowd. We honestly had a blast during the concert. My complaints come before and and after the concert.
We didn't realize that you couldn't bring camp chairs into the concert, walking through the parking lot a lot of people had them so we grabbed ours, after going into the casino and asking how to get to the concert area carrying the chairs, getting on the shuttle and talking to the driver, and passing countless staff it wasn't until we got back by the parked motor coaches that an extremely rude red headed female security guard approached us and told us chairs were not aloud and we could either take them back to our car or throw them away. The kicker to this is once we were in the concert area after I hiked back to my car... there were people with chairs and using them.
During the concert even though there is a no smoking policy people were smoking all around us right in front of security and they did nothing about it.
After the concert security funneled everyone out through the one entrance like cattle all the way back into the casino through two double doors, at one point some concert goers got smart and knocked over the barricade and started walking around the building as opposed to through the gaming floor. Security was freaking out because they lost control of the crowd, they were running back and forth yelling at each other trying to figure out how to stop the flood of people that were going that way... basically completely inept and unprofessional.
So once they funneled everyone into the middle of the gaming floor I witnessed security giving the mother of a minor a hard time for being on the gaming floor... right by the door we had all just been forced through because they gave us no other choices as a means of egress. So after forcing parents to walk their children through slot machines and gaming tables, security was harassing the parents to boot. There was also no clear exit to the front of the building once stuck in the middle of all the slot machines, which I'm sure is done for a reason however when you have a 2 hour drive to get home and all you want to do is get on the road, it is extremely frustrating and inconvenient. Honestly I think two monkeys could have came up with a better plan than what their staff had in place.
My last complaint is the traffic. It took nearly an hour for us to get out of the parking lot and it was a free for all. From the lot I was parked in, near C14 there was only one exit which happened to be the only exit for the rest of the casino. Instead of having people controlling the traffic and allowing blocks of cars to go and keep traffic flowing there wasn't a single staff person in sight and the only way to get into the stream of traffic was to just cut someone off unless someone was nice enough to let you in. This is a flaw in both traffic control and design of the parking lots.
I have been to a lot of major sporting events and concerts at a variety of venues and this was by far the worst as far as how inept the security was, how poorly laid out the plan of getting people out in a timely manner after the event, and the overall attitude of staff. My wife and I had when arriving thought it would be fun to go to both the Toby Keith concert and make a weekend trip out of coming to the casino in the future... you can now rest assured that no artist is worth putting up with the shortcomings of this facility and it's staff, and as a matter of principle we have no intention of spending any of our hard earned money at this facility.
My wife and I love to stay at this casino. Rooms are great,Good food.Fun games. Makes for a nice weekend when we are able to get away!
This is the worst casino in Michigan for slots. I used to be able at least break even but now I lose my money in about an hour. I will take my play to Manistee.
tried to rip me off
when I was there this past weekend I was playing a roulette game when I put $6 on number 23 they had tried to say that I only put $1 on it. then when I asked him to go check the cameras they came and said that I didn't put the money on the number which I was sure I did. so I went to complain to upper management and finally they actually looked at the cameras. it turns out I did put that extra money on 23 and when they went to pay out my money they gave me 175 instead of 210. I am almost positive the odds are 35 to 1 on a single number so they didn't pay me outrigh. the pit bosses were not doing their jobs when I asked them to go look at the cameras. I'm really considering never going back there again because if they're going to do it to me who else will they do it to? and I go up there almost every 3 months and spend at least $2000.
Hasn't gotten better
I have been a long time customer of soaring eagle since 2004. I'm sure there are many other people out there who have been going to soaring eagle for a while and noticed the big difference in the players club, premium play, and the slots. I used to be a platinum member that would get great discounts and sometimes free tickets to see shows. Now they change the whole players club to where you will only receive premium play twice a month from 1st -15th and from 16th - 31st of each month. They used to give discounts on food by percentage but have now changed it to receiving only a certain amount off twice a month similar to the premium play. The slots have not been good for a very very very long time. No matter what game you play, you will lose. You may win some, but honestly in the end, this is their trick of getting you hooked on the games. I've seen many peoples faces unhappy when entering the casino floor. You can tell that the atmosphere isn't fun. It's all about business. They have also taken many of the fun machines that I loved to play that you actually can win on and replaced them with horrible machines that are tighter than a g-string. If they really want my opinion, I would tell them to loosen up the slots, no one cares about the weekly drawings. Even the people who do go for the drawings, I can guarantee you that they have not spent a cent on the slots. They just swipe their card and wait for the drawing. You have to lose some to gain all of your repeated and veteran customer back. Also award the players that actually play higher amounts. They are spending big money at the casino sometimes on a weekly basis. These are the ones that are keeping your casino afloat. I would rather enjoy playing the old games such as Life of Luxury, Lobster Mania, and the Hot Hot penny slots than play any of the new machines. If they don't start bringing back those old slots and also rewarding their players club members better, they will be replaced with another casino. They are not the only ones in Michigan.
could be better!?
I like soaring eagle and its beautiful however I went there in sept and it wasn't even fun. After driving 2 hrs each way I lost $600 and didn't get anything to play. Played the $1 and $5 slots and none would do anything or even give me anything to play. I don't know if they made machines more tight or what because most of the times before I would win but not that time, I was in an out in 45 minutes.very disappointed. It will be quite awhile before I go again there!
TOP RATE CASINO EXPERIENCE !
I have been a customer at The Soaring Eagle Casino for a few years now. Simply stated this is a ' Truly Awesome and Professional Casino. This casino is Professional and Superior in every aspect of the casino. The Slot Play here is Superior. The Gaming Floor is Huge and So Exciting ! The hotel here is clean, spacious and just plainly breathtaking. I stayed in a suite here for two nights and it was Wonderful ! The staff at Soaring Eagle are Professional , Polite and So Accomodating to the casino customer. The restaurants at Soaring Eagle are Top Rate. Soaring Eagle is a Exciting and Fantastic Casino Experience--which I would personally recommend to any and all casino customer !
EVERY YEAR SINCE THE NEW SOARING EAGLE CASINO AND RESORT WAS BUILT, MY GIRLFRIEND AND I PLAN OUR TRIP TO THE CASINO. WE ALWAYS GO THE MONTH OF HER BDAY. WE ALWAYS STAY 2-3 DAYS. WE GET GREAT COMPS FOR OUR RMS. THIS PAST YR., WE EACH GOT 2 FREE NITES WHICH IS GREAT. THE HOTEL STAFF IS FRIENDLY. ABOUT 2 YRS AGO THEY DID A REMODEL AND TOOK THE MACHINES I LIKE TO PLAY AND PUT IN LEGENDS RESTAURANT AND PUT THE MACHINES IN ANOTHER PART OF THE CASINO, I USED TO HIT ONE OR TWO JACKPOTS WHEN THEY WERE WHERE LEGENDS IS NOW. NOW I MIGHT WALK AWAY FROM THE CASINO WITH MONEY TO GET ME HOME. IF I'M LUCKY. THEY HAVE TIGHTENED UP THE MACHINES. THE ONLY THING WE CANT UNDERSTAND. THERE ARE 3 PEOPLE THAT KEEP WINNING BIG BUCKS FOR DAYS EVEN MONTHS. AND IF MY CALCULATIONS ARE RIGHT THESE PEOPLE HAVE WON OVER 200,000. SO FOR THAT REASON MY GIRLFRIEND AND I HAVE TO DECIDE IF WE WANT TO GO BACK NEXT YR. THEY ALSO STOPPED SERVING BREAKFAST AT THE BUFFET. SO NOW IF YOU WANT BREAKFAST, GO EAT AT LEGENDS. THE FOOD IS OK, NOT TO PRICEY. AND IF YOU DONT GO AT LEAST EVERY 6 MONTHS,(JANUARY + JULY THEY TAKE EVERYTHING YOU HAVE EARNED ON YOUR CARD). WHICH I'M HOPING THEY CHANGE IT BACK TO ONCE A YR.
Fellow Suckers Beware!!!!!
My wife and I have been donating our money to the Chippewa's for the last 6 years since 2007.The slots have always been tight but in the last two years the slots have been impossible to win any large amounts unless you are a tribal member.My wife and I have noticed that there have been a disproportionate number of tribal members winning large jackpots in that casino.The tribal members seem to know what machine and when it will pay off.We noticed also that a large number of tribal members stopped coming in the casino to gamble about the time the slots really got tight.We also concluded since those machines are nothing more than computers it wouldn't be that difficult to code a tribal members players club card to activate a winning cycle.Since this new CEO took over, the casino has gotten stingier on the comps.We don't get the food credits even though I am at the really stupid level(platinum) and my wife is at a stupid level(gold)and they only give the players club credits for free play twice a month instead of the four times per month. We will not be donating anymore money to the "Chippewa we hate all races but ours" fund. We've even tried the Chippewa casinos in St. Ignace and Sault Ste Marie.The Chippewas are so arrogant and they treat people that aren't tribal members with contempt.They forget who funds their tribal monthly checks.We do!!!!!!I'm half Cherokee and I think that the way these Chippewas treat the customers that aren't tribal members is disgusting.They have so many tribal members receiving monthly checks (and a lot of them don't even look like they're native american) that they apparently can't afford to loosen up the slots for a decent payout.
Go to a different casino!
Be sure you are aware of the changes in players club benefits before you go. They changed as of October 1, and went from bad to worse. Let's put it this way, from now on I'll be doing my gambling in Ohio and West Virginia instead of at the casino 17 miles from my house.
The restaurants have become terrible, very little selection, outrageous prices. The air circulation sucks, which means the place always reeks of cigarette smoke. You can find a better selection of slots at almost any casino. The visible staff is actually usually pretty good, but upper level management is a joke. If the hotel were under $100 a night, it would be an acceptable place to stay, but I personally wouldn't pay the price they're asking for a room. The place is also overrun with children, which to me is unacceptable for a gambling establishment.
Up & Down
I've been a player at Soaring Eagle since before finished they the new building. I've been a Platinum player for years. I have never won anything more than $10 on the $30 promo play they give me every week. I play the Sizzling 7's game most of the time. For years I would play at least 1 or 2 times a week and hit the progressive jackpot of $1,000+ each month with multiple $200 and $300 jackpots each visit. I would win more than I lost which makes it a lot of fun. About the time they started to build the water park the slot machines quit paying. For months I couldn't hit any of the jack pots. I'm told the payouts are random and are set at a certain percentage. I don't believe it. I went in on Tuesday and hit several $200 & $300 jackpots leaving with $350 to the good. I went back two days later and hit two $300 jackpot one right after the other! I even played the mummy game and it hit a bonus that paid $320! I thought "Hurrah! They turned the slots back on!" I went back on Saturday and couldn't hit a thing so you can't tell me it's random. I will be researching to find out who to complain to. They shouldn't be doing this to the people that fund their business and lifestyle.
Soaring Eagle Casino-Truly An Awesome Experience!
I have been a regular customer at The Soaring Eagle Casino of Mount Pleasant, Michigan. This is by far 'MICHIGAN'S BEST AND MOST PROFESSIONAL CASINO". The casino has THE Biggest Cash Payouts" and offers the Longest Play Time of any casino in Michigan. The staff at Soaring Eagle are polite, courteous and very helpful to the public visitor. The next time you travel please try The Soaring Eagle Casino of Mount Pleasant, Michigan you will be pleasantly surprised - I PROMISE IT!
Slots get a 5, but that is simply based on the Video Poker selection. 9/6 JoB all over the place. NSUD, BP, 10/6 DDB and more. There are also several excellent BJ games available.
Combine that with solid restaurants and a generous slot club and this place is a winner!
Bad to worse
This is not a fun place to play anymore. They opened a new water park this year and it is failing badly. Full time workers are being fired at an alarming rate and many times not replaced. As a result it is hard to get anything on the floor. Slots have become almost impossible to win on. Can't comment on table games as I don't play them. If you are a non smoker you are in trouble. They do have a non smoking section but you have to walk through the entire cssino to find it. Smoke permeates the entire place, even in nonsmokeing. If you have a choice, go somewhere else.
play video poker
i like traditional american indian/southwestern decor and this place has it everywhere. it's the only casino in michigan with full pay video poker almost everywhere (jacks or better at least). you can also find full pay nsu deuces and bonus poker. the hotel and restaurants are 1st class.
My Stay on gambleing and buffet and golfing
I was up there in May for 3 days and the golf is not even tied to the hotel. The buffet was not good at all why fix it when it wasn't broke on that issue? And the machines were so hard they wouldn't even give you a little you could tell they're trying to pay for there other hotel. I don't believe i'll be staying there for a long while. Thanks but no thanks
One of Michigan's Better Casino Resorts
Great Lakes Review Series
Based on March 2012 (for some casinos) and previous visits throughout the state
Pros- Low Limits
Variety of Games
Above average Buffet
Great, Clean, 4 Diamond Hotel
“Win Cards” Available
Freeplay on Birthday & Anniversary
Excellent Package Deals Available
Cons- Can get packed with college kids from Central Michigan U.
Rumors of removing cards from blackjack decks
Line for buffet can be extremely long
Must Sees- Good venue to see a concert or comedian.
I ike the Soaring Eagle. I like it a lot. But as other reviews also claim, they have really tightened up on their slots over the last 3-4 years. I've gone with $300 dollars before and ended up coming home in an hour and a half. That's just sick. But on the upside, I go with friends and always have a ton of fun. I have enough from Club Players to always comp a room whenever I want to. The buffet food there isn't 5 star, but it is good. The steak house there serves excellent food. The rooms are more than decent, and the staff is always nice. The thing they need to work on other than loosening their slots a little... just a little will make the difference. People notice. The other thing is that there is never a waiter or waitress on the floor to get a drink. At times I have noted NO servers on the floor at all. None. I spend the night often since Fire Keepers doesn't have their hotel built and I have taken the time to go through the entire place in search off a server. None were to be had many times. But hey! Make a friend and offer to get one for your neighbor if you walk up to the bar to get one for yourself.
Best of the Michigan Casinos
By far the best of the Michigan Casinos, and my wife and I have visited them all.
The slots are up-do-date and pay-off reasonably well. The casino is clean and the machines are not crowded too closely together as in many of the others. If you can't find slots you like here you shouldn't be playing slots at all. The table games are great and the employees well trained and courteous.
The hotel is first class, we have stayed there often and have yet to have a bad experience. The rooms are clean and comfortable. Although the price might seem high it is best to take a package and you receive premiums that more than make up. You're going to spend the money anyway, go this way.
The food at the buffet is over-priced and not very good. Go to the Water-Lily or Steakhouse and you will do better.
Great full service resort
Soaring Eagle is a modern casino hotel with all the amenities. The rooms are well appointed and clean. There are a variety of restaurants, an indoor pool, an outdoor hot tub (they have adult only hours which is nice). Check out some of the combo promotions such that bundle food, gas, and hotel stay - they offer an excellent value
Soaring Eagle- I love it
I'm not sure why all the bad reviews on this place. I'm not a slot player, my wife is though and she has had decent luck in our 3 or 4 trips to this casino.
The gaming- The table games are pretty good at this place. During the week I have found $5 minimums, but they can quickly rise to $10 or more when the weekend comes and all the college kids from Central Michigan are in there playing. They have a nice assortment of Blackjack, Craps, and the other table games with not so great odds :)
The food- The steakhouse here is excellent. I had a steak and it was honestly one of the best steaks I've had in a while. They also have a great little Italian place that serves breakfast in the morning and Italian dishes for dinner. The buffet is so-so, it's definitely not top of the line, but not the worst either.
The hotel- Very clean, 4 diamond AAA rated. What more can I say? I've stayed here 3 times and enjoyed top of the line service each and every time. They offer many gaming/dining/hotel packages, so if you'll be going here be sure to check their website for current package info.
The area- It's a college town, but a peaceful town as well. If you want to dine away from the casino, be sure to check out The Italian Oven. It has great Italian dishes and has quickly become of my favorite places to eat when in Mount Pleasant.
We always enjoyed our trips to soaring eagle,we never won alot, but it was fun and once in awhile we would walk out ahead.
We could have drink specials and play for hours,we earned decent comps. they have tightened the slots, no decent comps, and
the employees are rude. Last time we were there, we had one drink each and our money was gone. No fun anymore.
Loosen up,we just want to be entertained and have fun for AWHILE. Teach your employees to at least smile.
i love soaring eagle
i love going to the soaring eagle..it is a beautiful place to stay and 2 women can there and feel safe....the video poker machines are very good..won over 6000.00 there in 2 days..... love the hotel, it is wonderful...will go back as soon as possible.
9/6 JOB at the bar with drink specials
My wife and I visited three times in past 30 days. We spent all of our time playing video poker at the bar. We were very successful the 1st and 2nd trips taking home several hundred dollars. However, the casino took some of it back on our 3rd trip. I was very happy to find 9/6 JOB outside of Vegas. I can't believe people play anything less.We enjoyed the drink specials while playing. We will be back soon!
Terrible slots and tables.
Overall I thought the casino floor was too closely packed with machines and tables. It was almost impossible to find a machine where you didn't keep getting bumped into by somebody. The machines were too tight, and it looked like nobody was winning. The table games were ok, but the smoke level around the tables made it impossible to play for an extended period. The service by the drink girls was excellent the nights I was there, and the prices and service at the bars was very good.
This Casino seems to have a mixed up personality. They are very reasonable in some areas (Table Limits, Drink Prices) but overpriced in others (Buffet, Hotel). All in all, the gaming here really isn't that bad. I never mess around with the slots, but full pay deuces video poker can be found (over at the slot palace) even at the .25c level. Table limits are very reasonable and ever since they've started their "Certified Hot" campaign the rules have shifted even more toward the player in Blackjack and especially Roulette (Single 0, Half Outside Bet Back on 0) at the $5 level. Drink service is very hit or miss, but for the price you really can not complain ($1.75 drafts, $3.25 Vodka Red-Bull's). Smoke is pretty heavy, especially at the tables but its fairly open so the ventilation isn't too bad. Comps are nearly non existent on the tables, but what do you expect to get playing $5 blackjack?
Slots tight as can be. Go elsewhere or leave broke
Used to be a fairly fun place to go for a few hours. You could go there, take a few bucks, and maybe even win a little bit....or at least play for a while and have some fun. Now you burn your money up in no time and leave feeling totally ripped off. They tightened the slots up to an intolerable level. There is no question about it. It's so noticeable that it's nonsensical. The slots barely hit. The power up slots are rigged to pay out little. You never see big winners anymore when your sitting there. Should be illegal what they've done. I guess that's what you get when the fox is in charge of the hen house. Who decided that the tribe regulating the tribe owned casino was a good idea? Can anyone say "conflict of interest". As far as I'm concerned they are thieves.
The food is overpriced and the buffet food is barely passable. The employees are generally rude. I don't care if they have someone pushing a cart full of money escorted by security coming through. You don't shove me out of the way. I am the customer. You go around me. The bathrooms are usually filthy. The Players Club line is usually long and slow. They need more help. Getting a drink from the bar is an exercise in time management. You could die of thirst waiting. I'll never go back there. I'll spend my hard earned money elsewhere...where I'm appreciated as a customer and where they actually play a fair game and even pay once in awhile. I'd advise others to do the same. You'll be richer for it.
Other then the non smoking area is somewhat small and some of the areas are cramped. Hard to get threw between rows. An I'm not a big person even the wait staff has a hard time moving around. This cramped area is up front and to the left as you enter the gaming area.
its entertainment, not a vocation
very nice hotel/pool/spa. steak house very good and reasonable at lunch. casino open and easy to negotiate, but slots are tight. they do have full pay jacks or better vp throughout and thats all i will play (other than craps).
I think Soaring Eagle is actually pretty decent in comparison to most casinos in Michigan. I like it a lot better then any of the places in Detroit. I almost always come out even if not ahead here. They have really good table minimums even on the weekends. The blackjack machine is $3 which is as good as it gets unless you are in Vegas. I have never stayed in the hotel and can't comment on that. I always stay at a hotel in the town. The comps are alright, but I hardly ever get free play. I usually just use it towards food in the cafe. The food at the cafe is fairly decent and isn't too expensive. I have never had the buffet. They have a lot of slots and the place feels open and never cramped.