Twin Pine Casino & Hotel

 
1.9 (8)
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Twin Pine Casino & Hotel

Details

Address
22223 Highway 29 at Rancheria Road
City
Middletown
State
California
Zip Code
95461
Country
United States
Phone
(707) 987-0197

Toll-Free Number: (800) 564-4872
Rooms: 57 Price Range: $149-$169
Suites: 3 Price Range: $350-$400
Gambling Age: 21
Restaurants: 1 Liquor: No
Games Offered: Slots, Video Poker, Blackjack, Poker, Three Card Poker
Overnight RV Parking: No/RV Dump: No
Senior Discount: Various Tuesday/Thursday lunch/dinners specials, if 50+.

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User reviews

8 reviews

5 stars
 
(0)
 
(1)
 
(1)
 
(2)
 
(4)
Overall rating 
 
1.9
Slots 
 
1.8  (8)
Table Games 
 
2.0  (6)
Customer Service 
 
1.8  (8)
Player's Club 
 
2.0  (8)
Gaming Atmosphere 
 
2.1  (8)
Amenities or Hotel 
 
1.8  (8)
Food & Drink 
 
1.9  (8)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Great GM has really made the difference
(Updated: February 03, 2017)
Overall rating 
 
3.4
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0

Since the Newest GM has been running the show, the basics are being met .... And Much More! He is very professional ....And he is always available. This, of course, is where the huge Valley Fire wiped out the entire area in 2015. The GM, Mark K, still dedicates himself to helping the victims in any way he can! Impressive Improvements so far! They still have no food service that is 24 hours .... And occasionally, the middle of the night crew treat customers "guests" like trespassers..... Have they forgotten where their pay checks are coming from??? Three years ago, I was asked Not to LOITER at 4 a.m. .... This was while I was a guest of the hotel, and after spending over $1,000 in one day. This is absolutely Not Professional.

DN
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Dirty hotel rooms
(Updated: January 29, 2015)
Overall rating 
 
1.5
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0

This place is a dump. Pee on the bathroom floor from previous guest and dirty towels in the room from previous guests. Very poor management and basically flat out lying. Will never have a golf tournament here again. Too bad the management is so bad. We couldn't even get a clean room. It is sad when you have to leave your suite to use the bathroom because someone else's dried piss is all over the floor. Lovely to get in the shower and look at bathroom door and see previous guests towels hanging on the door. No wonder one of the guys in our party is in the hospital with an infection. For your own health find another casino.

K
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You CANT WIN!
(Updated: August 27, 2012)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

I have played here for over a decade...not anymore. This used to be a fair place to gamble with a decent staff, but since they built the new casino, everyone gets ripped off here. I lost my keys here one night, and they would not even make an announcememnt to help me find them. The management doesn't do anything to make you feel welcome here. My $50 a week in free play is gone in minutes at this place along with any money I had in my pocket. Comps are crappy too. Save your money and gamble in Tahoe, Vegas or Reno. At least you will get a free room or better comps and you won t lose your $ so quickly. The restaurant is a joke, I ordered my steak well done, it was RAW when I got, not pink...RAW! The club desk people are the only ones that are even halfway polite. Food sucks, everything closes early so forget late nite eating here, it wont happen. Slots are so tight you could drop $500 in 2 hours without ever hitting anything over $30 in return. This place was nice years ago, but since they built the new place, its a money pit. I will never return.

PK
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Don't Bother
(Updated: July 30, 2012)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Average food, high prices. Dollar to value is low. Would say it's a dump but - hey, some people like canvas tents. It's definitely a gamble.

V
Comments (0) | Was this review helpful to you? 1 0
Beautiful casino
(Updated: March 13, 2012)
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
3.0

We stopped at Twin Pine Casino on our way to Clearlake...the road getting there is quite curvey but WOW, what a beautiful facility. Pleasant staff and great atmosphere. They have live music on Friday & Saturday nights...and it's FREE. Yes, the drinks are a little expensive but if you go to Happy Hour the drinks are cheaper. I won on the slots too...Hotel staff was nice enough to show us their rooms, they are spacious and clean. Their Suites are beautiful. Restaurant prices seemed reasonable...will give it a try the next time through.

M
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