Ute Mountain Casino Hotel & Resort

 
1.8 (2)
252   0   1   0   0   0
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Ute Mountain Casino Hotel & Resort

Details

Address
3 Weeminuche Drive
City
Towaoc
State
Colorado
Zip Code
81334
Country
United States
Phone
(970) 565-8800

Toll-Free Number: (800) 258-8007
Hotel Reservations: (888) 565-8837
RV Reservations: (800) 889-5072
Rooms: 70 Price Range: $80-$109
Suites: 20 Price Range: $175-$275
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Pai Gow Poker, Three Card Poker, Poker, Keno, Bingo (Thursday-Tuesday)
Senior Discount: Earn 100 pts. for $10 food voucher Tue, if 50+
Special Features: 84-space RV Park ($35 per night). Ute Tribal Park tours available.

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User reviews

2 reviews

Overall rating 
 
1.8
Slots 
 
1.0  (2)
Table Games 
 
2.0  (1)
Customer Service 
 
2.5  (2)
Player's Club 
 
1.0  (2)
Gaming Atmosphere 
 
1.0  (2)
Amenities or Hotel 
 
3.5  (2)
Food & Drink 
 
1.5  (2)
Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
(Updated: June 24, 2017)
Overall rating 
 
2.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
2.0

con artists

Completely ripped off. I was promised by the Host at check-in that if I gambled 3,000 points, my room would be comped. I had a witness by the check-in clerk. It was even in my reservation notes. When I went to check-out, they said no. They made me wait for 15 minutes "for the Manager on Duty" to call back. I finally left (I was nice, so were the clerks). The Manager on Duty called me an hour later, said "we don't have that promotion" even though it was in my reservation notes. I called that night, the host was gone for the weekend, but the new host implied she could do it. Nothing. The casino was one of the most smoky and expensive casinos I have been too. Terrible restaurant and service also. However, the room was nice and worth the cost. I just would not have gambled in such a horrible casino (example: Jacks or better pays 7/5). 

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(Updated: September 02, 2012)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0

Slots

I loved the casino in 2004.. I won often and it was FUN!!! I drove down every weekend... I Haven't won A THING SINCE!!! now that is pretty bad!!! I play a lot!! Spend 1,000 to 3,000 every time I go, and WIN NOTHING! Restaurant cant get your food out after an hour of watching others come and go. horrible service. Got so angry at the amount of loss from a weekend I didn't return for 6m onths. They zero'd out my player-card POINTS! SO PISSED AT THIS PLACE. Dollar slots take 500.00 in 30 mins. This place needs an audit. The rooms are fine pool is fine. A few staff I have made friends with are nice but this place sucks! I will drive elsewhere to gamble! I at least want some payback to keep playing. After 62 pulls and not even one hit. Something is WRONG!!!!!!!!!!!!!!!!!!!! A lot of locals told me it is horrible now and no one wins anything anymore.

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