Harrah's Cherokee Casino

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2.6 (84)
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Harrah's Cherokee Casino

Details

Address
777 Casino Drive
City
Cherokee
State
North Carolina
Zip Code
28719
Country
United States
Phone
(828) 497-7777

Toll-Free Number: (800) 427-7247
Rooms 1,108 Price Range: $149-$499
Suites: 107 Price Range: Casino Use Only
Restaurants: 6 Liquor: Yes
Buffets: L/D- $27.49(Sat)/$33.99 (Sun)
Games Offered: slots, video poker, blackjack, roulette, craps, Digital Mini-Baccarat, Let it Ride, Three Card Poker, Poker
Overnight RV Parking: No
Special Features: 1,500-seat entertainment pavilion. Buffet closed Tue/Wed.

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User reviews

84 reviews

 
(6)
 
(13)
 
(22)
 
(27)
 
(16)
Overall rating 
 
2.6
Slots 
 
1.9  (84)
Table Games 
 
2.0  (62)
Customer Service 
 
3.1  (84)
Player's Club 
 
2.5  (84)
Gaming Atmosphere 
 
2.7  (84)
Amenities or Hotel 
 
3.2  (71)
Food & Drink 
 
2.6  (84)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Worst customer service
Overall rating 
 
1.3
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

This is the worst experience that I had with a Harrahs casino. I travel a lot and have gone to atleast 4 other Harrahs casino but since this one is ran by the Indian tribe they don't care about you. Even my casino host told me they can't do anything there. I booked a nonsmoking room and when I went into my room I notice the smoke odor so I called customer service and talked to their supervisor. I explained to them that I requested a nonsmoking room and they gave me a smoking room. I also told them that I get migraines from a smoking room and I can't sleep. They told me that they are sold out and there's nothing they can do about it. They said if I don't want to stay than I can check out. I asked if I can get a refund since they don't have a nonsmoking room and they said no, they're not going to refund me since I checked in. I said I just walked into the room. I haven't even been here 5 minutes. I booked a nonsmoking room, not a smoking room. They said nothing is guarantee and I get what they have available. Long story short, I left cause I can't stay there but they still charged me $189. I will never ever go there again!! Worst customer service ever!!! 

K
Comments (0) | Was this review helpful to you? 7 0
Crappy staff and sucky slots
(Updated: October 26, 2017)
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Staff is beyond stupid. Everytime you ask someone something they don't know the answer or tell you the incorrect info. Slots never hit anything big ever. I have been here 5 times and stayed several days each time. The atmosphere is horrible since everyone losses no one is having a good time like in other casino's I've visited. If you want to hand money over this is the place to go. I myself will not be back.

MM
Comments (0) | Was this review helpful to you? 15 2
Harrah's Is my spot
(Updated: August 03, 2017)
Overall rating 
 
5.0
Slots 
 
5.0
Table Games 
 
5.0
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0

I have been playing poker in Cherokee for quite awhile and love it now they have live tables and dealers. Yesterday August 2 2017 I went up to originally play a cash poker game but sat down at 30k Wheel of Fortune slot and won big at this staton. I would recommend this to anyone thinking of going to play. Also haven't stayed at the hotel but would love to if the prices ever drop. 

JM
Comments (1) | Was this review helpful to you? 7 5
Love Cherokee!
Overall rating 
 
4.8
Slots 
 
5.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
4.0

Love Cherokee Harrah's! My wife and I are both Diamond and get treated like a King & Queen. And yes, we WIN to! Not every time, but often. We always stay in the Soco Tower. Walk across the cross walk, take a right go down the escalator walk straight across and you are in the non-smoking section. Or instead of taking the escalator, use the elevator on the left and that takes you to within 20 feet of Ruth's Chris Steak house.

M
Comments (0) | Was this review helpful to you? 2 7
MANAGEMENT ARE CROOKS
(Updated: April 10, 2017)
Overall rating 
 
1.3
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0

we left on 04/08/2017 to the casino in cherokke,well they let my wife go in with out of state id,she spends a couple grand on slots,she wins a couple grand on slots ,when we go to cash out they tell her they cannot pay her,so why let her in to play if you cant pay her with the id she has,CROOKS

L
Comments (0) | Was this review helpful to you? 16 8
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