JACK Cleveland Casino

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2.4 (30)
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JACK Cleveland Casino

Details

Address
100 Public Square
City
Cleveland
State
Ohio
Zip Code
44113
Country
United States
Phone
(216) 297-4777

Note: This casino was formely the Horseshoe Casino Cleveland.

Toll-free Number: (855) 746-3777
Restaurants: 3
Buffet: B- $11.99/$23.99 (Sunday) L- $15.99 D- $25.99/$31.99 (Thursday-Friday)
Casino Size: 96,000 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Baccarat, Pai Gow Poker, Let it Ride, Three Card Poker, Four Card Poker, Mississippi Stud
Special features: 100x odds on craps. Buffet discount for players club members.

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User reviews

30 reviews

5 stars
 
(0)
 
(6)
 
(8)
 
(7)
 
(9)
Overall rating 
 
2.4
 
2.4  (30)
 
2.0  (23)
 
2.6  (30)
 
2.1  (30)
 
2.8  (30)
 
2.5  (17)
 
2.3  (30)
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Ratings (the higher the better)
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Jack Casino Nothing But Jacked Slots.

Don't waste your time and money. I've visited this place 5x and never won more than $10 measly dollars on any of the slots. The casino in Northfield is no better. You leave feeling like the owner's are extremely cheap and closed fisted, compared to the casinos in Columbus and Toledo. I'm never going to Jack Casino again. This place is simply awful.

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Overall rating 
 
2.2
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

Jack casino is a. Joke

What a joke that place is I have been a hi level k member for a few years. The comps are terrible. The host only calls you when they want you down for something. I earned alot of teir January and February. But free play keeps going down. They takeaway about all our old offers. It was much better when it was the horshoe. I'm am done with that place along with many of my other k member friends. 

Was this review helpful to you? 
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0

What a joke

What a joke your place is I'm done with it and many of my other k member friends. Can't get on craps because they are short handed employees tell me it's because Jack Cleveland only will hire them part time to save money. Also your slots are a joke if you really want to lose fast just go in hi limit room that will drain your wallet fast. Haven't heard from host in a month. And I have more teir then ever before but my free play keeps going down. You can have it 

Was this review helpful to you? 
(Updated: November 04, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Worst Blackjack Experiences

I have gone to this casino about 15 times over the past two years and have failed to win money even a single time. I used to play blackjack at casinos across the country and have never seen odds at the tables as low as Jack Casino offers. I have won thousands at other casinos but not a single penny here. I will not return, and they should be investigated for offering odds Lower than state laws require. Plus, $10 and $15 minimum tables are too high. Vegas, Tulsa, Atlantic City, Indy, KC, and many other places all have $5 mins and some with $1 mins. This is insane. Their drink service is non existent and buffet is gross meaning in taste of food and cleanliness. Parking is super expensive, and the rewards program is that in name only. I’m just going to save money and fly to Vegas once a year or drive to the Hollywood Casino. I’m up over $3K there because the odds are fair. Sad that I can’t stay in Cleveland and have a fair shot. I don’t expect to win all the time, but statistically I cannot lose all the time either. Bye forever Jack! 

Was this review helpful to you? 
(Updated: September 20, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Don't bother

Drive right on by-- don't stop. Crappy customer service and ridiculous security.

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