Mohegan Sun Pocono

 
1.9 (50)
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Mohegan Sun Pocono

Details

Address
1280 Highway 315
City
Wilkes-Barre
State
Pennsylvania
Zip Code
18702
Country
United States
Phone
(570) 831-2100

Valet Parking: Not Offered
Rooms: 238 Price Range: $139-$329
Suites: 20 Price Range: Private Use Only
Restaurants: 11
Buffets: B-$18.99 (Sat/Sun) L- $15.99
D-$19.99 (Thurs/Sun)/$24.99 (Fri/Sat)
Games Offered: Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Three Card Poker, Let it Ride, Spanish 21, Poker, Big Six Wheel
Special Features: Live harness racing various evenings early April through mid-November. Daily simulcast of harness and thoroughbred racing.

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User reviews

50 reviews

 
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(16)
 
(24)
Overall rating 
 
1.9
 
1.7  (50)
 
1.7  (41)
 
2.1  (50)
 
1.6  (50)
 
2.1  (50)
 
1.8  (41)
 
2.2  (50)
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Table Games
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Player's Club
Gaming Atmosphere
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Comments
(Updated: November 18, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0

Not the same casino, 95% lose every penny

Well this used to be a great casino. Over Tha past 2 years it had been on a decline and is now in a out and out nose dive. People there are rude, slow to fix a machine ( waited 47 minutes for a reset after calling the main desk, telling a waitress, and having the service light on. In the past 8 months I had visited 24 times or roughly 3 weeks a month, spend $200 or more and NOT EVEN ONCE WON ANYTHING MORE THAN $40 TO 50. Others I speak to say the same. You can spin 100x on max on the bam games and not win $5, other slots same story. This place is a joke, it's not you everyone feels like the slots are against them. Then you hear "another winner over the Past, who? Where? My A$$. This casino has gone to hell, and the turnout of people shows that well. Even yesterday Friday Nov 17 2017 it was dead for hours then a few hundred people came in. People are so pissed they are smashing doors in walls, banging machines and getting kicked out being told the averages there are better than state minimums, I call MAJOR BS. I also called the gaming commission as well as others enough times tbat i was just told they are opening a inquest due to the volume of callers. Oh and the buffet is $26, and the worst Chinese place I had ever been to was almost better 

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(Updated: July 18, 2017)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Highly racist place

This place sucks, will never visit again. Bizarre customer service. The guy named Mathew let one of my family member who was visiting from India get in. Then when he started playing he had to show his ID which was international so they said it was not going to be valid here for the casino. Understand that. They then asked him to leave the casino, understand that as well. So when we basically could not be at the casino. So we started leaving through the front entrance where we had pay for the vallet. They told him that he cant go back and had to leave from the entrance right there. Which was bizarre since he atleast had a valid ID. That being said 2 of us went at the front entrance and asked the guy named Mathew to call somebody from the customer service or Human Resources and he said no one will come down to talk to you. And that pissed me off. That guy started yelling at us while explaining why no oine would come talk to us. When we told him that it was such a bizzare thing to hear he started being rude. I then mentioned that i will never come to this place again and he said thats ok you dont have to come here. It was no point in even talking to them beinv Marcus and Joseph, the other employees who joined to support Mathew. While we were going to pay for the vallet Mathew yelled in front of the people who were all waiting out there that you should have a valid ID for you to visit. He didn't have to do that. We understand English pretty well. It was so frustrating to go through this. Very poor management and very bad customer service. They dont know how to deal with their customers. Wonder how the business is running? Glos bless America as the visitors are not allowed to walk free in this country anymore and is obviously not leaving a good impression of us.

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(Updated: October 11, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

very poor payouts

Pennsylvania first casino NO PENNSYLVANIA'S WORST CASINO! It is a joke for payouts went into the high limit room put $100.00 in the wheel of fortune slot machine played the max two credits ($10.00) a push and NOTHING BACK NOT EVEN $5.00 WTF they should have a complaint filed against them to the pa gaming board,that is wrong where is the percentage rate. BIG WASTE OF TIME AND MONET everytime you go for a night out it is always' $300.00/$400.00 a visit!  STAT AWAY FORM THIS PLACE OR BETTER YET GO BY AND THROW YOUR MONEY OUT THE WINDOW!

Was this review helpful to you? 
(Updated: April 21, 2016)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0

Crappy

The stores are pathetic and expensive. The slot machines pay very little. The servers are rude and ignore you. The entertainment is for old people. Very disappointed

Was this review helpful to you? 
(Updated: February 22, 2016)
Overall rating 
 
3.6
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0

The smoking smell is terrible

I live in the local area and have been to the casino many times. There are a lot of good bands that play there that we like to see. One problem that I have is the service there. It is nearly impossible to get a drink wherever you go. When we finally were able to get our drinks we were given warm, overpriced beers. So then we had to wait again to get the bartenders attention to get a cold one. The other HUGE problem that I have is the smoking there. I am usually not to picky with it but the last time we were there the smell was just awful. As soon as you walk in you can smell the stale smoke there. They also add a perfume scent to the air which makes it so much worse. The nonsmoking sections are just as bad as the smoking. It is impossible to leave the place without smelling like smoke. I have many friends that won't go to the casino just because of the smoke problem. They should really consider a new air filtration. I've been to other casinos that don't have this problem as bad.

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