Hard Rock Review
The Hard Rock Casino is one of the biggest international names in all of gambling. Like other big brand names, they quickly moved into states like New Jersey, Pennsylvania, Nevada, and Delaware to offer online gambling.
Together with its physical casinos in places like Las Vegas and Atlantic City, these provided a platform to push its online casino offerings to players across the nation!
How we tested Hard Rock
- Licenses: All of the online casinos we’ve reviewed are licensed in their respective states and meet all regulations. We’ll let you know where you can find these licenses and regulations so you have peace of mind that you’re playing at a legal online casino you can trust.
- Bonus and offers analysis: The vast majority of online casinos offer welcome bonuses and promotions, which can also include free spins. But there are different types of bonuses—we’ll inform you on which may be best suited for your needs.
- How easy it is to open a new account: Registering for a new playing account at an online casino is simple. Our team of experts will provide you with the best way to make the process as simple and easy as possible.
- Things you need to know about their deposit methods: Most online casinos offer multiple deposit methods. But some may not offer your preferred method of payment. We’ll break down all of the deposit methods available at Hard Rock and let you know how quickly you can expect your deposit to hit your account.
- What their game selection looks like: Most importantly, our team of experts is trained to provide the best analysis on each online casino’s game selection. From the number of games offered to different games, variations and providers, you will be completely informed on each online casino’s library of games.
- The Play experience: All players – beginning or experienced – want fun and easy gameplay. The experience you’ll receive is paramount in factoring into our reviews; we’ll look at everything from customer service to regulations to responsible gaming checks at each online casino.
- How withdrawing works: While it may seem simple to withdraw your winnings, most casinos operate under different withdrawal processes. Our team of experts knows how important withdrawing money is for you, so we’ll explain each online casino’s process in withdrawals.
- What do you do if you run into issues: We take customer support seriously. We’ll provide you with each online casino’s forms of customer service (phone, e-mail, live chat) and list the hours of accessibility. The best online casinos have multiple ways to contact customer support—the best reviews should reflect the same.
Hard Rock licensing, safety and trustworthiness
Hard Rock – complete list of Licenses
What makes Hard Rock safe
All of the online casinos in New Jersey are monitored and licensed by the New Jersey Division of Gaming Enforcement. All of the online casinos in Pennsylvania are monitored and licensed by the Pennsylvania Gaming Control Board. Hard Rock ensures a private and secure site for players to game on and knows how important it is for everyone to feel safe while on the site.
Account privacy and security at Hard Rock
You can play with Hard Rock Casino confidently because they offer an extremely high level of encryption. They use the same level of encryption as many banks and other financial institutions. That means cyber attackers won’t be able to steal your information.
Fair play at Hard Rock
Like all major online casino brands, Hard Rock undergoes regular audits to ensure it complies with fair play laws. These games aren’t rigged and the payout rates for all games are clearly stated.
Welcome offers and Promos – Grab a bonus at Hard Rock
Hard Rock Welcome Bonus – Get 50 Free Spins & Up to $1,000 in Welcome Bonuses
Hard Rock Casino has a single platform for all players to enjoy, regardless of the legal state they happen to reside in. That means a gambler in New Jersey will get to enjoy the same bonuses as those in Delaware.
If you want to know more about the different welcome bonuses available, you should check out the ‘Promotions’ tab.
Welcome Bonus #1
New players will gain access to a first deposit bonus worth up to $1,000. This only applies to your first deposit and Hard Rock will match that deposit up to 100%. In other words, if you deposit $200 you’ll get $200.
The best option is to deposit $1,000 and you’ll get $1,000. Wagering requirements are 20x on both the initial deposit and the bonus amount. In other words, to claim the full $1,000 bonus money in real cash you would need to bet $40,000 ($2,000 x 20).
Welcome Bonus #2
The second part of the welcome bonus is 50 free spins allocated over five days. Each day, you’ll receive 10 free spins on a different slot game.
For example, on day one, you’ll receive 10 free spins on Starburst. On day two, you’ll receive 10 free spins on the Guns N’ Roses slot.
This might not seem like much, but anything you win only has to be wagered once over in order for the money to be credited to your real money balance.
Hard Rock Casino Offers – Get 10 Free Spins Every Day on Your Favorite Slot
The Hard Rock Casino has a larger welcome bonus, but the promotional offers for new players aren’t as lucrative as in other casinos.
The majority of the promotions on offer appear to be dedicated to showing new players brand new slots games.
Promotions and Tournaments
Slot tournaments have arrived at Hard Rock Casino!
Race to the top of the leaderboard and win like a rock star, where you can win up to 50 Free Spins.
Hard Rock features two different types of slot tournaments:
- Rockin’ Regulars (25-minute Tournament) Leaderboard based on wagers, with a top prize of 50 Free Spins
- Golden Rush (25-minute Tournament) Leaderboard based on wagers, with a top prize of 50 Free Spins
Game of the Week
Every week, Hard Rock will feature a different online slot where players can claim free spins and jackpots!
Be sure to check their promotions page frequently to see this week’s selection.
Refer a Friend for $10 Bonus Cash
Send your friend a unique link and get them to create an account for you to receive rewards! They must deposit and play at least $20 to be eligible to claim their $10 bonus and for you to claim your $10 bonus.
Hard Rock Casino VIP Program
Hard Rock Casino has the Wheel of Rock VIP loyalty program. They also have 2 rewards programs.
By playing online, you’ll be able to get heavily discounted hotel stays, spa visits, and cheap dining options.
VIP Program: Wheel of Rock
The Wheel of Rock status is based on the points you gain through playing.
The Wheel of Rock has the following tiers:
- Gold Wheel of Rock at level 100: receive special VIP promotions and casino host support. Plus, earn Rock Coins at an accelerated rate, with jackpots now included on your Gold Wheel.
- Platinum Wheel of Rock at level 250: Get access to exclusive VIP Promotions. Plus, enjoy your own Dedicated VIP account managers.
- Diamond Wheel of Rock at level 500: customized VIP promotions, invitations to high-end events, comps at Hard Rock Hotel & Casino Atlantic City, a dedicated VIP account manager, and more!
As you play, you’ll increase the Power Bar (you can see this in My Account).
Rock Coins Rewards
You can earn Rock coins in 2 ways:
1. Upon Deposit– You will earn 1 Rock Coin for every $5 deposited
2. Upon Leveling up – You will earn additional Rock Coins for your play within the Level you were previously in.
You can use your Rock Coins for free spins and bonus dollars.
Wild Card System
Hard Rock now has extended its Wild Card Rewards system to its online casino as well. You’ll earn Wild Card comp dollars as you play after you sign up.
Check back frequently for updated promotions from Hard Rock.
The average online casino in the US has anywhere from 300-400 games. Like many of its competitors, Hard Rock Casino launched with less than 200 games. But it’s caught up over the years and now offers close to 400 different games.
At the current rate it’s adding new games, Hard Rock is expected to offer one of the most comprehensive online catalogs in the nation.
Hard Rock Online Slots
Slots make up the majority of their catalog. There’s a big emphasis on slots when you play with Hard Rock. They include a range of different software providers across their catalog. You’ll notice that there are a lot of music-themed slots to match up with its brand too.
Jackpot slots are also available at Hard Rock, which is where you can win the big six-figure jackpots. Divine Fortune is the most popular progressive slot in the US and you’ll find it here. You’ll also find the unique Gong Xi Fa Cai slot from IGT.
A number of mega jackpot slots are also available with Hard Rock. The classic slots Siberian Storm and Cleopatra have been bolstered to offer prizes of more than $500,000.
Hard Rock is the only online casino in New Jersey offering live slots. Live slots are streamed from the Atlantic City casino. You have a real machine with a real person operating it.
The live slots games are:
Hard Rock Table Games
Video poker can be played at the Hard Rock online casino, but you’ll only find five of the most common variants, such as Game King Jacks or Better and Game King Double Bonus Poker. The popular variant Deuces Wild is conspicuously absent.
There are also 10 instant win games to play, such as Color Cubes and Medusa. These are variations of slots that operate more like scratch cards. They’re simple to play and perfect for when you don’t have much time to play.
Live Dealer Casino Games
Hard Rock Casino is the perfect online casino to play with if you want to indulge in live dealer tables. They were one of the first casinos to begin offering live dealer casinos. Hard Rock partnered with Evolution in order to make their tables a reality. This also allowed Hard Rock to not have to invest in dedicated studios for its tables.
All tables are available from 11 am until 3 am, so most players will be able to enjoy live dealer gaming whenever they want. Here are the main tables offered at Hard Rock:
- American roulette
- Three card poker
- Ultimate Texas Hold’em
Withdraw & Deposit at Hard Rock Casino
You must be aware of the different banking options on offer when you create an account with an online casino in the USA. Not all casinos offer the same banking options and you want to make sure your favorite payment option is available.
Every casino in the US must process all transactions in USD, and Hard Rock is no exception. Both the minimum deposit and minimum withdrawal limits have been set at $10.
If you want to get your money into your account fast, you should opt for an e-check or your credit/debit card. You can also use Neteller and it should only take a few minutes before your funds become available to play with.
PayPal has now become available to use with Hard Rock. You can also use it to withdraw money, but this only becomes an option if you used PayPal to make your deposit, due to anti-money laundering laws.
|Payment Method||Example / Information||Average Deposit Time||Average Withdrawal Time|
Instant eCheck (ACH)
|Provide bank account number||instant||instant|
|PayPal||—||instant||up to 48 hours|
|VIP Preferred||—||instant||2 business days|
|Credit Card||Visa, MasterCard, Discover||instant||instant – 3 days|
|Prepaid||prepaid Visa or MasterCard||instant||instant – 3 days|
|Cage/Cashier||Hard Rock cage||instant||
instant (but call first)
|Physical Check||—||—||2-3 weeks w/ delivery|
|Online Bank Transfer||instant||
Hard Rock’s catalog is drafted from a range of the most popular games providers. Many of its slots games come from NetEnt, Playtech, and IGT, which are three of the biggest casino games providers in the world today.
They have also teamed up with Evolution in order to power their live tables. This has given them access to the exclusive live table Ultimate Texas Hold’em. Their video poker tables, on the other hand, are provided by Game King.
Site Features and User Experience
The Hard Rock Casino online is powered by the Gaming Innovation Group. This brand is known for its lightning-quick desktop clients. Players report that there’s no lag when loading pages and the experience is smooth and error-free.
The desktop client focuses heavily on Hard Rock’s music-themed graphics and features. The dazzling graphics give this casino a look all its own.
Despite the focus on the graphics, this hasn’t taken away from the simplicity of its casino client. It couldn’t be easier to find the games you want or to manage your account.
The desktop client is compatible with all browsers, including Google Chrome, Microsoft Edge, and Mozilla Firefox.
Mobile Casino App
The Hard Rock mobile casino app is available on both Android and iOS devices. Hard Rock’s mobile app is rich with features and highly responsive, no matter what device you’re using.
There are fewer games than on the desktop casino, but there are still hundreds of offerings to keep you busy. The majority of the main options are available on the app, including live dealer tables and a variety of progressive jackpot slots.
This well-designed interface couldn’t be easier to manage, so you can jump into the action whenever you want.
Do you have a problem with Hard Rock? It couldn’t be easier to contact one of their customer support operatives. Their customer service agents are intelligent and excellent at what they do.
How to Contact Hard Rock Casino
The easiest way to get in touch with Hard Rock Casino online is to use their live chat feature. You can find this in the corner of every page. Just click it and you’ll be connected to a customer service agent within a couple of minutes. This is available 24/7.
If you have a less urgent problem, you might want to think about emailing them. Send them a message at [email protected], and include your account number. It typically takes around 24 hours to get a reply.
Finally, if you want to speak to someone directly you can call them between 6 am and 3 am seven days a week. There are two numbers you can use to contact them. Use either 877-825-7777 or 609-449-6280.
Registration with Hard Rock Casino
Creating an account with Hard Rock Casino takes just a few minutes. Just click the button to register on the website and you’ll be taken to a page where you’ll be prompted to enter your personal details.
You’ll need to provide information like your name, address, and Social Security number. Hard Rock is obligated by law to request this sort of information. Make sure there are no typos or mistakes as this can cause issues with the identity verification process later.
Hard Rock will send you a confirmation email. Click on the link inside to officially open your account. From this point, you’ll be able to get started with making your first deposit.
Only when you attempt to make a withdrawal will you need to pass the identity verification process. This essentially boils down to sending a picture of a piece of photo ID, such as your driving license. It takes around 72 hours for them to check your ID and process your withdrawal.
You need to go through this process once to fully pass their security checks.
Hard Rock Casino is required to make sure that players have the tools they need to gamble responsibly. As well as the dedicated section on responsible gambling on the website, you can access a number of limitation features through your account.
These include the opportunity to set betting limits, as well as self-exclusion. Self-exclusion is something that’s used to temporarily suspend your account (typically for 12 months). During this time, you won’t be able to place any bets or make any deposits.
How to Delete an Account with Hard Rock Casino
Hard Rock Casino is required by law to respond to all account deletion requests from players. To delete your account, you just need to get in touch with them and make your request. This can be done through any of the contact options on the website.
You don’t need to tell them why you want to delete your account and they won’t ask. Before your account can be deleted, you’ll need to arrange for any remaining funds in your account to be withdrawn.
Account deletion is permanent, and you won’t be able to retrieve your account if you want to play with Hard Rock Casino again at a later date. For players contemplating account deletion, it’s usually better to try out the self-exclusion facility first.
Hard Rock Casino: Our Conclusion
The Hard Rock Casino is a great overall casino. They have great 50 free spins offer, and a good deposit match as well. They are constantly bringing out new games, and they’re the only casino with live slots. They have a great platform for desktop and mobile devices, the incredible graphics, selection of games, and 3 rewards programs make this casino a favorite.
Also, if you’re searching for a great live dealer experience, Hard Rock Casino is one of the best options in the USA.